Anantara Palais Hansen Vienna - A Leading Hotel of the World

Hotels
Anantara Hotels & Resorts
9.4 (405 reviews)
Schottenring 24 , Vienna , at

Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Attentive service
Beautiful hotel
Great location
Comfortable rooms
Excellent amenities
Cons:
High price for some services
Inconsistencies in room quality

Categories

Cleanliness
9.35
Most reviews highlight cleanliness positively; all staff were very friendly, smiley, and happy.
Service
9.85
Staff were attentive and accommodating, with amazing service and friendly behavior noted in multiple reviews.
Location
9.35
Several reviews mention ideal location, being close to the city center and in a quiet area.
Room Quality
9.35
Rooms are described as comfortable and well-decorated, although some reviews noted a few outdated aspects.
Amenities
9.35
Multiple mentions of great amenities such as the spa and extensive breakfast.
Value for Money
8.85
Some reviews mentioned high pricing compared to service, but overall satisfaction indicates good value.
Food and Beverage
9.35
Positive remarks on food quality and variety at breakfast, and good experiences at the restaurant.
Overall Experience
9.75
Generally, guests express high satisfaction with their stay and many indicate a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 00:45

Property Description

Luxurious Accommodations
The 5 Star Superior Palais Hansen Kempinski Vienna offers a luxurious lifestyle in a historic landmark building, with spacious rooms adorned with high-quality fabrics and equipped with Nespresso machines and Salvatore Ferragamo toiletries. Enjoy views of historic buildings or the inner courtyard, along with free WIFI and air conditioning throughout the hotel.

Gourmet Dining Experience
Indulge in a wide range of Viennese specialties and international dishes at the hotel's two restaurants, lobby area, and impressive breakfast offerings. Treat yourself to exquisite a la carte dishes, a cigar lounge, a bar serving delicious cocktails, and a Sushi Restaurant for a diverse culinary experience.

Relaxation and Wellness
Unwind at the 800 m2 luxury spa with a hydro pool, saunas, and fitness center, offering a rejuvenating experience. Enjoy a sauna area with four different saunas, 6 treatment rooms, and state-of-the-art fitness equipment. End your day with a relaxing spa session or a workout session in the fitness center.

Book your stay at Palais Hansen Kempinski Vienna and experience luxury, gourmet dining, and relaxation in the heart of Vienna.

Important information:

Please note that different cancellation policies apply for group bookings of 9 or more rooms. Please note that dogs and cats are allowed upon request and subject to approval, with a maximum weight of 35kg. Limited availability. A charge of 50 € per pet, per night will be applied (max. 2 pets per room). Guide dogs free of charge.Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: VIE

Property Policies

  • Groups

    When booking more than 8 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 49 per day.

Location

Guest Reviews

9.4
Based on 405 reviews
Cleanliness: 9.35
Service: 9.85
Location: 9.35
Room Quality: 9.35
Amenities: 9.35
Value for Money: 8.85
Food and Beverage: 9.35
Overall Experience: 9.75
O
Ozgur couple tr
10
Pros:

Upscale luxury vey clean
Friendly and best staff

2026-05-30 via Nuitee
M
Maurizio couple ch
10
Eines der schönsten Hotels in Wien
Pros:

Das Personal war unglaublich freundlich! Das Zimmer war immer sauber und ordentlich. Ich würde wieder dort buchen!

2026-05-26 via Nuitee
N
Nakonechna couple ae
10
We would like to thank Anantara Palais Hansen Vienna Hotel, and especially manager Dominic, who made our vacation truly
2026-05-22 via Nuitee
I
Iffatb Business
10
Warm, Attentive, and Memorable
Pros:

The best hotel experience I’ve had in Vienna.
Exceptional service, incredible attention to detail, and a truly warm atmosphere throughout our stay at the Anantara Palais Hansen Vienna Hotel.
A special thank you to Karim and Daysel for taking such wonderful care of us and making our stay unforgettable. Their kindness, attentiveness, and personal touch made all the difference.

2026-05-18 via Tripadvisor
I
Irina couple md
10
Ставлю отелю 10 из 10!
Pros:

Понравилось абсолютно всё! Шикарный номер, невероятно удобные подушки, матрас и отличная шумоизоляция — сон был идеальным.
Персонал 10/10: очень внимательные и дружелюбные.
Завтраки отличные — всё свежее и вкусное.
Спасибо Anantara за такой тёплый приём!

2026-05-18 via Nuitee
A
aegisscg Family Sugar Land, Texas
10
Amazing Stay
Pros:

Great hotel in a very good location. From the moment you step in everybody was so friendly and gave an amazing service.
Rooms are clean and good size.
The breakfast was wonderful and the service was excellent. Special mention to the breakfast manager Lindsey for a great service and friendly atmosphere.
Daysel who welcomes you every morning starts your day in a good feeling. Acquila gave a superb service and friendly smile.

2026-05-17 via Tripadvisor
D
Dennis couple us
10
2026-05-07 via Nuitee
U
UKSurgeon Couples
10
Exceptional hotel with service to match….
Pros:

This is truly an outstanding hotel with absolutely nothing left to be desired. We spent the May bank holiday weekend on the occasion of my birthday and were treated with a room upgrade to a Premier suite with a lovely chocolate cake, balloons and a bottle of fizz to greet us in our room when we arrived.

The suite was truly exceptional with elements of luxury in every aspect. What really stood out however was the outstanding service and hospitality provided by every member of staff but special mention to Lindsay and Kerim who provided us with wonderful service and a constant smile every day.

We would not consider staying in any other hotel for our next visit to Vienna.

2026-05-05 via Tripadvisor
B
Bogdan family_with_children gb
10
2026-05-04 via Nuitee
C
Carlos Eduardo couple br
10
Estadia confortável e muito agradável
Pros:

Gostei de toda a estrutura disponibilizada. O quarto é impecável, o café da manhã é excelente, o hotel é lindo e muito bem conservado e o atendimento é muito atencioso.

Cons:

Não há nada que não tenha gostado.

2026-05-02 via Nuitee
L
LA1968 NONE Monserrato, Province of Cagliari, Sardinia
10
Wonderful city break
Pros:

We spent a short city break in this luxury five stars, where we were wonderfully welcomed with an upgrade in our room giving us a suite instead of the junior suite we had booked. All the staff (reception, room service, concierge, spa, etc.) was very friendly and helpful, if we will come back in Vienna, will certainly stay in this hotel, located within walking distance to all main attractions.

2026-04-29 via Tripadvisor
A
anthonye76 Couples Lucerne
10
Glad we stayed here.
Pros:

We recently stayed here and I am so glad we did. An upgrade to a Junior suite is always welcomed and appreciated.
This is a wonderful 5* Hotel located away from the busy tourist centre but only a short walk, tram or U bahn to reach it. And yet there are great local restaurants and Cafes nearby.
It is a breath of fresh air compared to the traditional, puffed up priced, Vienna greats. The staff are helpful and friendly without being too stuffy.
The interior design is absolutely beautiful, even if such things are a matter of taste; it is a refreshing change from Austria circa 1880.
The Guest Relations Manager went out of his way to make our stay in the capital a memorable experience.
Highly recommended.

2026-04-24 via Tripadvisor
Y
Yuriy couple ua
9
2026-04-24 via Nuitee
N
nathalienR9060DY Friends getaway
10
Highly recommend
Pros:

We had a wonderful 2 night stay at the Anantara Palais Hansen. Overall great and friendly service, spacious rooms, and tasty breakfast. Doysel’s warm, welcoming smile and friendly, helfpful demeanor at breakfast was always a great way to begin our day.

2026-04-11 via Tripadvisor
P
Passport10341449792 Couples
10
Breakfast at Anantara
Pros:

We had an amazing breakfast served and attended by Daysel, she was very polite and provided a five star service.
Highly recommended!

2026-04-11 via Tripadvisor
B
baldybot1 NONE
10
Amazing stay in a beautiful hotel where the staff are the stars of the show
Pros:

I recently visited with my family over Easter. From the fantastic welcome on arrival to departure every single member of staff was simply excellent, happy and helpful. I cannot emphasise this enough. The rooms were large and had everything you needed and i loved the bar area. It was such a relaxing place to spend time. I would come back to Vienna just to stay at this hotel. Thank you so much for a wonderful stay

2026-04-10 via Tripadvisor
Шевырова couple cy
8
2026-04-10 via Nuitee
P
petraslavik NONE Prague, Bohemia
8
spring trip
Pros:

Beautiful hotel, in a great base for exploring Vienna. Amazing, friendly and helpful staff. Great breakfast and giant beds.

2026-04-08 via Tripadvisor
A
Alessandro couple it
10
2026-04-06 via Nuitee
L
Luis couple es
9
Muy bueno, repetiría
Cons:

El minibar se olvidaban de reponerlo

2026-04-05 via Nuitee