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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Terrace
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Family rooms
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Pets allowed
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Cycling
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Safety deposit box
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Bar
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Sauna
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Dry cleaning
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Breakfast in the room
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Massage services
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Spa/wellness center
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Currency exchange
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Babysitting/child services
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Valet parking
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Non-smoking throughout
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Parking garage
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Concierge service
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Special diet menus - on request
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Allergy-free room
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Kid meals
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Lockers
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Heated pool
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Indoor pool
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Kid-friendly buffet
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Sun loungers or beach chairs
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Wine/champagne
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Pet bowls
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Spa/wellness center services
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Steam room
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Beauty Services
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Fitness/spa locker rooms
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Pet basket
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Manicure
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Pedicure
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Personal trainer
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Walking tours
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Breakfast takeaway containers
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Key card access
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Mobile app for room service
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Live music/performance
Review Highlights
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Property Description
Luxurious Accommodations
The 5 Star Superior Palais Hansen Kempinski Vienna offers a luxurious lifestyle in a historic landmark building, with spacious rooms adorned with high-quality fabrics and equipped with Nespresso machines and Salvatore Ferragamo toiletries. Enjoy views of historic buildings or the inner courtyard, along with free WIFI and air conditioning throughout the hotel.
Gourmet Dining Experience
Indulge in a wide range of Viennese specialties and international dishes at the hotel's two restaurants, lobby area, and impressive breakfast offerings. Treat yourself to exquisite a la carte dishes, a cigar lounge, a bar serving delicious cocktails, and a Sushi Restaurant for a diverse culinary experience.
Relaxation and Wellness
Unwind at the 800 m2 luxury spa with a hydro pool, saunas, and fitness center, offering a rejuvenating experience. Enjoy a sauna area with four different saunas, 6 treatment rooms, and state-of-the-art fitness equipment. End your day with a relaxing spa session or a workout session in the fitness center.
Book your stay at Palais Hansen Kempinski Vienna and experience luxury, gourmet dining, and relaxation in the heart of Vienna.
Please note that different cancellation policies apply for group bookings of 9 or more rooms. Please note that dogs and cats are allowed upon request and subject to approval, with a maximum weight of 35kg. Limited availability. A charge of 50 € per pet, per night will be applied (max. 2 pets per room). Guide dogs free of charge.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Location
Property Video
Guest Reviews
We absolutely loved everything about our stay. The hotel is beautiful, elegant and extremely well equipped, with great attention to every detail. Our room was exceptionally spacious and comfortable, and the bathroom was equally impressive, beautifully designed and equipped with premium amenities, including Dyson.
What made our stay truly special was the wonderful service. A very special thank you to Alexandra, who took such great care in organizing a lovely surprise for our little boy’s upcoming birthday. It was an incredibly thoughtful gesture that made our stay even more memorable.
We would also like to mention the lovely lady who welcomed us every morning at breakfast. She was always so warm, friendly and welcoming, and started our mornings with a smile. Unfortunately, we didn’t catch her name, but her kindness certainly didn’t go unnoticed.
The entire team was professional, attentive and genuinely caring. From the spacious rooms and excellent facilities to all the thoughtful little details, everything exceeded our expectations. We would definitely love to return!
Nothing at all – everything exceeded our expectations.
Everything ! Beautiful hotel - elegant rooms - wonderful staff - exceptional service.
Nothing !
I loved absolutely everything about this property. From the entrance, Guest Relations team (Dominik in particular), are making you feel so special. Everyone is helpful and friendly. The rooms are spacious and new. Location of the hotel is just wonderful 😍 definitely my favorite property in Vienna!
Not a thing, everything was perfect!
It was beautifully appointed and had a grand atrium. The rooms were exceptionally spacious and very comfortable.
The concierge services were below par.
Прекрасный, уютный, очень красивый отель. Гостеприимный персонал, отличное расположение.
Нет такого
This hotel was the legendary Kempinski hotel, now under a different name. Great rooms, service. Especially, the staff was amazing, very friendly, helpful, genuinely great people!
Staff was friendly and the location of the hotel is excellent! The room is clean and comfortable and overall a good choice hotel. They provided a welcome note and welcome gesture which was really kind. They told us the room was upgraded but it wasn't the spacious one, it was the same one I booked on booking.com
The replenishment of the room during room service is not great. We had to call every day to ask for new mugs and coffee capsules to use so they need to be more hands on with their guests on such requests. Why can't you add extra if it was a first time request then on day 2 and then day 3. Also, it's unfortunate we didn't use the spa as there is one therapist who can acommodate three of us, so we couldn't do our massages at the same time which means we need to keep three hours free so hence we had to cancel.
Fantastic hotel, great facilities and staff. A special thanks to Alexandra on reception who was very helpful and friendly.
Amazing hotel especially the Lobby is wonderful
Staff are Friendly and helpful
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