The Pago Design Hotel Phuket

Hotels
•
Independent
7.6 (20 reviews)
88 Moo 2, Muang, Ratsada, Phuket, 83000 , Ratsada , TH
66-76-373 111

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Facilities

Fitness facilities
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Designated smoking area
Wheelchair accessible
Fitness facilities
Conference space
See all facilities

Review Highlights

Pros:
Pleasant, attentive reception staff
Apartment described as clean by one guest
Cons:
Mouldy room smell reported
Pool appeared green/poorly maintained
Booked queen bed replaced with two singles
No hot water reported
Front desk refused refund/discuss reasons for early departure
No food/room service available during private event
Restaurant staff described as ignorant; breakfast below average
Some rooms without balcony have windows that do not open

Categories

Cleanliness
5.8
Mixed reports: one guest called the apartment clean, but multiple reviews mention a mouldy smell in the room and a poorly maintained (green) pool — overall below standard.
Service
9.5
Generally praised reception staff as particularly attentive and pleasant, fulfilling requests; however isolated incidents reported (refusal to discuss refunds, ignorant restaurant staff) — overall reception service strong.
Location
10
Standard quality for this hotel tier
Room Quality
6.2
Issues reported: guests received two singles instead of a booked queen, no hot water in at least one stay, windows in some rooms do not open; room quality is somewhat below expected.
Amenities
6.3
Problems noted with amenities: green/unmaintained pool and lack of available room service/food during a private event — amenities below average.
Value for Money
10
Standard quality for this hotel tier
Food and Beverage
6
Negative: guests were unable to get food due to a private event, no room service at that time; restaurant staff described as ignorant and breakfast rated below average.
Overall Experience
7
Mixed to negative overall: one party left after one night due to multiple issues and refund handling; other guests praised reception and cleanliness of their apartment — overall experience slightly below average.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-07-03 10:09

Property Description

Welcome to The Pago Design Hotel Phuket, where comfort meets style in the enchanting suburbs of Ratsada.

Unwind in Modern Comfort
Indulge in our 80 individually decorated guestrooms, complete with private furnished balconies, refrigerators, and flat-screen TVs. Enjoy complimentary Wi-Fi, ensuring you're always connected.

Culinary Delights Await
Savor authentic flavors at The Pago 88, our on-site restaurant specializing in Thai cuisine. For those seeking relaxation, room service is available during limited hours, accompanied by a delicious buffet breakfast daily.

Recreation and Convenience
Take a refreshing dip in our outdoor pool or stay fit at our well-equipped fitness center. With a 24-hour front desk and ample meeting space, our hotel is perfect for both leisure and business travelers.

Experience the best of Phuket—book your stay today!

Important information:

  • No pets and no service animals are allowed at this property.
  • Cashless payment methods are available for all transactions.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HKT

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • General

    Cashless transactions are available

  • Guest type

    Essential workers only - NO

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

7.6
Based on 20 reviews
Cleanliness: 5.8
Service: 9.5
Location: 10
Room Quality: 6.2
Amenities: 6.3
Value for Money: 10
Food and Beverage: 6
Overall Experience: 7
S
stephen • couple • nz
2
We’re down to stay 4 nights but left after 1 staff didn’t ask why we leaving just kept saying no refund no refund we st
Pros:

Nothing

Cons:

Mouldy room smells pool was green booked a queen bed but got 2 singles no hot water not a good vibe

2026-03-06 • via Nuitee
N
Nieevson • couple • gb
1
2026-02-22 • via Nuitee
L
Leanne • couple • au
6
Pros:

The staff are pleasant, apartment was clean.

Cons:

Due to a private event happening, we could not get any food, no room service, nothing to eat at all.

2026-02-12 • via Nuitee
B
Buyannemekh • couple • mn
9
2026-01-28 • via Nuitee
N
Nino • solo_traveller • th
9
2026-01-26 • via Nuitee
N
Nitima • extended_group • th
8
2026-01-20 • via Nuitee
A
Anne • couple • de
8
Pros:

Personal an der Rezeption war besonders zuvorkommend und sind auf Wünsche eingegangen.

Cons:

Personal im Restaurantbereich waren ignorant. Frühstück war unterer Durchschnitt. Bei Zimmer ohne Balkon lassen sich die Fenster nicht öffnen und es war ein Schimmel Geruch im Zimmer.

2026-01-04 • via Nuitee
B
Bhavisha • couple • za
1
Extremely deceiving
Pros:

There was friendly staff at reception who did not complain to refund us our mone after our unhappiness.

Cons:

Pictures are very deceiving. We had to Request a refund as the rooms was not what was booked and looked as chosen via bookings. There was blood on the curtains and headboard when we requested the same room type as per what we chose. The initial room given was completely deceiving and dirty with an odour. This is a 2 star accommodation.Location was dangerous . It seems to be in a township. We had to leave in the monsoon rains and book at Patong Beach. It's shocking how some guest review's are exceptional. We came from south Africa for a holiday and was very upset on our arrival.

2026-01-02 • via Nuitee
C
Celeste • couple • nz
10
2025-12-30 • via Nuitee
N
Noah • extended_group • gb
9
2025-12-30 • via Nuitee
M
Marvin • couple • fr
1
Décevant je ne reviendrai plus jamais ici.
Pros:

La piscine

Cons:

L’hôtel est très bruyant à toute heure et la chambre est très mal insonorisée. La propreté laisse à désirer, la climatisation fonctionne mal et le ménage est insuffisant (pas d’aspirateur, pas de changement de serviettes). En revanche, l’extérieur de l’hôtel est très beau et la piscine est agréable.

2025-12-24 • via Nuitee
Z
Zuber • couple • ae
6
2025-12-10 • via Nuitee
Z
Zuber • extended_group • ae
6
2025-12-10 • via Nuitee
H
hagen • couple • fr
8
2025-12-07 • via Nuitee
Γεωργια • couple • gr
5
Pros:

Το μοναδικό πράγμα που μου άρεσε ήταν ότι το δωμάτιο μας είχε απευθείας πρόσβαση στην πισίνα.

Cons:

Περιμέναμε δύο ώρες για την προετοιμασία του δωματίου όπου ήταν άλλο από αυτό που είχαμε κλείσει οπότε περιμέναμε άδικα γιατί πήγαμε στο σωστό μετά. Η καθαριότητα ανύπαρκτη ούτε μια μέρα δεν αλλαξαν τα σεντόνια και το ξερω γιατί από την πρώτη μέρα είχε ένα σημαδάκι η παπλωματοθηκη και υπήρχε εκεί για 7 μέρες η τουαλέτα άρχισε να κάνει σημάδι από βρωμια εσωτερικά που σημαίνει ότι δεν καθαρίστηκε καμία μέρα (δεν είχε πιγκαλ να το κάνουμε εμείς ) και το πάτωμα απλά το περνούσαν με την σφουγγαρίστρα στις γωνίες είχαν μαζευτεί τριχες κλπ , μόνο τις πετσέτες αλλάζαν. Να σημειωθεί ότι ζητήσαμε δύο φορές να καθαρίσει το δωμάτιο κανονικά . Το πρωινό έχει μόνο ταϊλανδέζικα πιάτα και από τα βασικά έχει ψωμί ,μαρμελάδα ,γάλα και φρούτα . Το κτίριο και η πισίνα χρειάζονται οπωσδήποτε μια ανανέωση τα πλακάκια από την πισίνα φεύγουν και υπάρχει μούχλα παντού κυριολεκτικά γύρω γύρω αν εξαιρέσεις αυτά το τοπίο είναι όμορφο . Και το ΧΕΙΡΟΤΕΡΟ που πάθαμε ήταν ότι μια και μοναδική φορά που φάγαμε βραδινό στο ξενοδοχείο (καρμπονάρα και κλαμπ σαντουιτς) πάθαμε δηλητηρίαση και το προσωπικό δεν είχε την δυνατότητα να μας παρέχει κάποιο χάπι για να σταματήσει ο εμετός και η διάρροια . Δυστυχώς δεν ήταν μια καλή εμπειρία.

2025-11-27 • via Nuitee
A
Amit • solo_traveller • il
1
2025-11-21 • via Nuitee
A
Alon • solo_traveller • il
9
2025-10-06 • via Nuitee
C
Cheyenne • extended_group • nl
4
Pros:

het personeel

Cons:

Internet op de hogere verdieping was een ramp

2025-09-08 • via Nuitee
N
Natasha • solo_traveller • au
6
2025-08-09 • via Nuitee
J
Jailene • partner
8
Pros:

The property was very clean and the staff was very nice. There is a good amount of places to eat that is walking distances. You do have to walk through an alley to get to them, but just like most places in Thailand I never felt unsafe walking through them, even at very late hours.

2025-03-19 • via Nuitee