The Majestic Hotel Kuala Lumpur, Autograph Collection

Hotels
Autograph Collection
8.8 (4129 reviews)
No.5, Jalan Sultan Hishamuddin, City Centre , Kuala Lumpur , my

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Clean room
Spacious room
Variety of amenities
Cons:
Issues with cleanliness
Expensive food and laundry
Communication challenges with staff

Categories

Cleanliness
8.13
Several reviews cited issues with cleanliness, including dusty rooms and unclean showers.
Service
9.6
Most reviews highlighted friendly and helpful staff, though there were minor communication issues.
Location
9.64
Reviews consistently praised the hotel's great location, especially near key attractions.
Room Quality
8.59
Rooms were noted as spacious and comfortable, with some issues related to cleanliness.
Amenities
8.62
Amenities such as the gym and tea room received positive feedback, but expensive laundry services were a downside.
Value for Money
8.08
Some reviewers felt the hotel was overpriced for the services provided, especially regarding food.
Food and Beverage
8.63
Breakfast variety and food quality were generally well received, though some found prices high.
Overall Experience
9.1
While there were some complaints, the overall sentiment leaned towards a positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 15:14

Property Description

Luxurious Accommodations
Experience modern colonial-style décor and Neo-Classical details in our spacious guestrooms featuring top amenities for a comfortable stay.

Dining and Entertainment
Savor delicious meals at our in-house restaurant, enjoy drinks at the bar, and indulge in in-room dining with our room service.

Relaxation and Wellness
Unwind by our outdoor swimming pool, stay connected with free WiFi, and pamper yourself with a massage at our spa. Book your stay at The Majestic Hotel Kuala Lumpur, Autograph Collection.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. The name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorization form and present a copy of the person's ID and credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs MYR 15 per day.

Location

Guest Reviews

8.8
Based on 4129 reviews
Cleanliness: 8.13
Service: 9.6
Location: 9.64
Room Quality: 8.59
Amenities: 8.62
Value for Money: 8.08
Food and Beverage: 8.63
Overall Experience: 9.1
H
Hsin-lung family_with_children tw
10
Nearly perfect experience
Pros:

The historic building is exceptionally well-maintained. The rooms are clean, spacious, and offer a beautiful view from the window. The staff is highly professional and friendly.

Cons:

There are no shops or commercial facilities next to the hotel, making it impossible to buy food or drinks. While the night market is within walking distance, the surrounding roads are difficult to navigate.

2026-07-25 via Nuitee
R
Rowenna Rigen solo_traveller my
10
2026-07-25 via Nuitee
H
Hussain family_with_children is
8
2026-07-25 via Nuitee
F
Faisal solo_traveller bh
10
2026-07-24 via Nuitee
M
Mas Fazreensyah couple my
9
A good hotel experience with comfortable staying only the bad is the facilities should be upgrade and extend the period
Pros:

The location and the cleanliness

Cons:

The facilities especially pool.

2026-07-24 via Nuitee
K
Kin couple gb
8
Enjoyed stay but needed some improvements as suggested above.
Pros:

Good location. Nice lobby and restaurant. Room well sized. Well priced and varied buffet meal.

Cons:

Unable to adjust air conditioning - too cold and needed to turn off at times during night. Breakfast too expensive. Also wifi connection not great.

2026-07-23 via Nuitee
H
HERUM couple my
10
I Enjoy my Anniversary Here and definitely I will come back & stay Here Again.
Pros:

The Room was so Nice
Staff are Friendly & helpful
Good services by Fahad at Contango. I have my dinner too Late.
A lot of Variety of Food during Breakfast & dinner

Cons:

No any tidbits & complementary for the soft drink

2026-07-23 via Nuitee
M
Martin couple gb
10
Luxurious hotel
Pros:

Gorgeous hotel. We were upgraded to a beautiful suite. The breakfast was superb. We are vegans so sometimes it’s a bit difficult but it’s a huge buffet with plenty for us.
There was a piano player a small band in the evening. Very classy we loved it

Cons:

Nothing it was all great.

2026-07-23 via Nuitee
H
Haran solo_traveller my
10
My stay at Majestic hotel
Pros:

The hotel is amazing. I booked deluxe king for 3 nights and 2 days, but ive gotten a free upgrade to suite. The room was very spacious and beautiful. All the staffs were friendly, definitely worth my money. The breakfast was delightful, so many varieties to choose from. I definitely would come back again and I strongly recommend everyone to give it a try. Thank you to all the staffs, see you guys soon.

2026-07-23 via Nuitee
D
David couple au
10
2026-07-23 via Nuitee
J
Joy solo_traveller au
10
Pros:

Staff was very friendly, facility was clean

2026-07-23 via Nuitee
D
Devadas Sunny couple au
8
Good but can be better
Pros:

Location , breakfast

Cons:

My mum had itching on her tummy . Not sure if it’s bed bugs but it’s after sleeping on the bed

2026-07-23 via Nuitee
C
Céline couple ch
9
Pros:

Exactly what you would expect from a 5-star hotel: clean, spacious rooms, very professional and helpful staff, gigantic and delicious breakfast. We were upgraded to a suite and the room was amazing. There is also a swimming pool and a gym.

Cons:

You can’t really walk anywhere as there is a very busy road just outside the hotel, so we had to taxi everywhere.

2026-07-23 via Nuitee
J
Jad solo_traveller qa
10
2026-07-23 via Nuitee
M
Michael family_with_children gb
8
2026-07-23 via Nuitee
T
Tim solo_traveller gb
10
Pros:

The Majestic by name, and by nature. from the moment you walk in until you leave, the staff, and this superbly appointed hotel, will care for you professionally and efficiently. A delightful throwback to colonial styling, I found it ideally positioned to get around - accepting the usual traffic snarl ups in rush hour. The rooms are spacious and immaculate. The breakfast buffet was incredible, with special mention to the fabulous roti station. The entire staff (with special mention to the door staff) were unflappable and friendly. It was a genuine pleasure to come back to the hotel and I don't think my stay in KL would have been half as good without such a great base to go from.

Old school charm and manners, and modern facilities. Stay here.

Cons:

Ok, the roof garden and the pool were a *little* bit tired and the outdoor shower was out of service.
But the water was cool and refreshing and there were plenty of loungers and towels.

2026-07-22 via Nuitee
G
Georgia family_with_children au
9
Beautiful hotel and world class breakfast
Pros:

Loved the overall luxury, the room size (we had deluxe king rooms) and the view from one of the rooms. The breakfast was amazing - so many choices! The pool was lovely too.

Cons:

Location. It is close to the city so if you are happy to always travel by car or Grab it is great, but due to the position next to busy highways it was difficult to walk to places. There were no places to eat or pick up groceries close by. This was the only negative though.

2026-07-22 via Nuitee
K
Kok couple my
8
2026-07-22 via Nuitee
M
MITSUHIRO family_with_children jp
8
2026-07-22 via Nuitee
Z
Zulkarnain family_with_children bn
9
2026-07-22 via Nuitee