Grand Tien Shan Hotel

Hotels
8.6 (2798 reviews)
Bogenbay Batyr Street 115/105 , Almaty , kz

listing image 1
Show all photos
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cozy amenities
Cons:
Dusty rooms
Outdated decor
Service inconsistencies

Categories

Cleanliness
6.85
Negative feedback regarding dusty rooms and issues with old carpets.
Service
8.85
Most comments praise the staff's responsiveness and helpfulness, though some critique service quality.
Location
9.35
Multiple reviews highlight the hotel's convenient location and proximity to attractions.
Room Quality
7.85
While some rooms are described as cozy, others are noted as outdated and in need of renovation.
Amenities
8.85
Facilities like the spa and breakfast received positive remarks from reviewers.
Value for Money
8.85
Overall a good experience for the price, despite some mentioned issues.
Food and Beverage
9.35
Guests enjoyed the breakfasts and the dining services offered at the hotel.
Overall Experience
8.85
Guests generally have a very positive overall view of their stay, despite some specific concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 21:59

Property Description

Luxurious Amenities
Stylish restaurants, a spa centre with indoor pool, and free Wi-Fi await you at Grand Tien Shan Hotel. The elegant rooms with modern bathrooms and satellite TV provide a comfortable stay.

Culinary Delights
Indulge in international and Kazakh cuisine at Nauryz restaurant or savor an American-style breakfast. Enjoy a drink at the Cigara Club or lobby bar for a relaxing evening.

Relaxation and Wellness
Unwind at the Bali spa with a fitness centre, saunas, and steam bath. Treat yourself to massages and cosmetic services at Velours de Rose beauty salon.

Book now to experience luxury and comfort at Grand Tien Shan Hotel, just steps away from Almaty’s top attractions.

Important information:

Please note that children younger than 6 years old are not allowed to visit the spa center. Children of 6-12 years old are allowed only if accompanied by their parents according to the following schedule:
- 08.00 a.m. – 17.00 p.m. on weekdays
- 08.00 a.m. - 15.00 p.m. on Saturdays

On Sundays children younger than 12 years old are not allowed to visit the spa center.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ALA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.6
Based on 2798 reviews
Cleanliness: 6.85
Service: 8.85
Location: 9.35
Room Quality: 7.85
Amenities: 8.85
Value for Money: 8.85
Food and Beverage: 9.35
Overall Experience: 8.85
Z
Zhanerke • solo_traveller • kz
3
Pros:

В плане расположения, чистоты в номере всё хорошо

Cons:

Потеряли мой фискальный чек, не знали как оформить новый и вынудили делать повторную оплату

2026-07-04 • via Nuitee
M
Medetov • couple • kz
9
2026-07-04 • via Nuitee
O
Oleksii • solo_traveller • ua
7
Cons:

Російський прапор треба зняти

2026-07-04 • via Nuitee
R
Roman • couple • kz
10
2026-07-03 • via Nuitee
R
Roman • solo_traveller • kz
10
2026-07-03 • via Nuitee
D
DIMITRIS • solo_traveller • gr
8
Pros:

Comfortable experience overall, clean facilities.

Cons:

Weak wifi in the room. The hot water early morning took about 10 minutes to start warming up. The pool was closed.

2026-07-03 • via Nuitee
Z
Zhanerke • solo_traveller • kz
10
2026-07-03 • via Nuitee
J
Joanna • solo_traveller • pl
10
Pros:

Everything was ok!

2026-07-02 • via Nuitee
A
Anna • solo_traveller • de
8
2026-07-01 • via Nuitee
Айя • couple • kz
9
2026-06-29 • via Nuitee
R
Roman • couple • kz
10
2026-06-29 • via Nuitee
A
Alina • solo_traveller • ro
10
2026-06-29 • via Nuitee
S
Serik • couple • kz
10
2026-06-28 • via Nuitee
D
Dhanur • couple • in
9
Pros:

Brilliantly located. The new rooms are where you should stay! The restaurant remembered my order for breakfast from day 2 which was great!

Cons:

The breakfast was the same everyday!

2026-06-28 • via Nuitee
M
Maxine • solo_traveller • au
6
Pros:

Location was excellent, surrounded by parks and restaurants, very walkable surroundings and we just spent the day exploring the area. Breakfast was fantastic and the room was big, old and a bit dated but nice high ceilings and great views.

Cons:

The room was a bit musty and had a cigarette smell to begin with, but it went away when the aircon was on.

2026-06-28 • via Nuitee
P
Pavel • couple • ru
10
2026-06-28 • via Nuitee
K
Kamalzhan • couple • kz
8
2026-06-27 • via Nuitee
Y
Yelena • couple • kz
10
2026-06-27 • via Nuitee
Мади • solo_traveller • kz
8
2026-06-27 • via Nuitee
A
Andreas • solo_traveller • be
10
2026-06-25 • via Nuitee