The Wellesley, a Luxury Collection Hotel, Knightsbridge, London

This is not a non--smoking hotel because cigar smoke from the smoking room seeps into the elevators, upstairs hallways, and all of the rooms on the main floor including reception. It caused me to have several asthma attacks during our 4-night stay.

We loved our room but had to go to another hotel nearby to have a drink after dinner and could never eat in the restaurant.

Exceptional location with an accommodating and attentive staff.

I went to the hotel bar for a quick drink before going out for dinner. I asked 2 glasses of white wine to the barman. He suggested the Pouilly Fuisse to which i said ok, little did I know that he suggested the most expensive white wine by the glass of their entire wine card. Result: GBP 130 for the 2 glasses. Out of curiosity i checked the market value of that particular bottle (2023) and it showed 90 quid! They charge £23 for a glass of Veuve Cliquot and that costs 55/60 in a shop. When I complained to the food and bev manager, zero apology abt the barman's stunt, zero justification for the 65 quid per glass. I wont set foot in that hotel ever again!
Christian Klein

Our stay at the Wellesley Knightsbridge exceeded our expectations in every way - the staff were superb and very friendly- the accommodations were very comfortable - the concierge staff were experienced and very knowledgeable- Juan went out of his way to ensure all of our requests were met with personal attention - the breakfast staff were simply amazing

Our cigar and cognac experience at The Wellesley was, without question, the highlight of our entire trip. While I’m the cigar enthusiast, my wife found herself enjoying the evening just as much as I did—something we didn’t necessarily expect, and a true testament to how thoughtfully the experience was curated.

Danilo, your cigar aficionado, is an exceptional asset to the hotel. He began the evening with a detailed tour of the humidor, guiding us through the selection process and helping us choose cigars perfectly suited to our preferences. His depth of knowledge was evident at every step, and his engaging personality and natural sense of humor made the experience both informative and genuinely enjoyable.

He elevated the evening further by pairing our cigars with exceptional scotch and cognac, and thoughtfully explained how certain sweets can enhance the flavor profile of a cigar. He then brought out an array of accompaniments—including chocolates, ginger crème brûlée, and cookies—which added a unique and memorable dimension to the experience. To finish, we were treated to a delicious port wine that capped off the evening perfectly.

What could have been simply a luxury indulgence turned into a truly memorable and personal experience. Danilo’s professionalism and charisma left a lasting impression, and we sincerely hope he receives the recognition he deserves.

We both agreed that we would gladly return to The Wellesley—not only for the hotel itself, but specifically to enjoy this experience again.

Wonderful experience from the moment our taxi pulled up to the time we left. We were greeted by a lovely gentleman at the curb and escorted to the reception desk. The 2 young ladies there were also very welcoming and nice. Since we were early, they called as soon as our room was ready while we walked around London. The room itself was very clean and cozy with all the amenities including a nice hairdryer, robe and slippers. The bed was also very comfortable. We had made reservations for the Cigar and Cognac experience that the hotel, offers and I highly, highly recommend it!! Danilo was a wonderful host and very personable. My husband, who is a cigar and whiskey enthusiast, thought he was quite knowledgeable and commented that he would do this experience again. Even though I’m not much of a cigar and cognac connoisseur, the ginger crème brûlée, chocolates and olives that came with the cognac tasting were amazing and I would gladly pay for this experience again.

We had a wonderful stay. Not only were the rooms beautiful and clean, the staff was exceptional and accommodating.

Great hotel, very clean and comfortable. Would recommend.

Wonderful experience with impeccable service and attention to detail. Everyone was so kind and friendly. Close to many sights and shopping.
Complimentary breakfast included with our stay and so tasty. One of the best cappuccino I’ve had during our travels.
Room was comfortable and beautifully furnished.
10/10 place to stay in Central London !

A wonderful boutique hotel, friendly and highly professional staff from reception to door staff and f and b who really went above and beyond
A fab touch having the hotel car availed for short journeys.
Room very well appointed, superb shower and amenities and highly efficient housekeeping team.
Will definitely stay again when in London

Lovely hotel in a prime location. I have never had better service in London. From the concierge to the receptionist to the driver to the doorman to the butler to the housekeeping. Everyone was extremely attentive and really made my stay very welcoming. Thank you! Will be back time and time again.

I know that there are a lot of fantastic hotels in London,but for a cigar smoker is this the walhalla of hotels.
Not only that but you will not find another hotel with this much personal service.
That’s why The Wellesley hotel is and always will be my second home
Kind regards,Mr J.B Jorissen

The Wellesley has the very best service; the team goes out of their way to make you feel comfortable and to assist you with anything. 3rd time staying mad it’s my go to hotelnin London, best location.

Amazing stay at a wonderful location. Managed to get suite upgrade which was one of the best rooms in London.
All the staff very attentive and go above and beyond.

I went to pick up my daughter from boarding school to bring home for Christmas
Fantastic location
Great service
Food excellent
Very helpful concierge
Beautiful rooms

Deeply Disappointed and Felt Completely Uncared For
My stay at this hotel was an absolute nightmare. During my visit, my phone went missing, and what shocked me even more was the complete lack of concern from the staff. Instead of offering help, support, or even basic attention, I felt ignored and dismissed at every step.
I expected at least minimal assistance—some effort to look into the situation, check cameras, or guide me on what to do—but I received nothing. The indifference I experienced made an already stressful situation even worse.
Based on how I was treated, I cannot recommend this hotel to anyone. Security and customer care should be priorities, and unfortunately, I experienced neither

This hotel is absolutely stunning.

Although I did not have the opportunity to stay as it is currently beyond my budget, I did make use of the bathroom facilities, which were immaculate. My eight-year-old daughter urgently needed to use the restroom, and the staff kindly allowed her to do so. I would especially like to thank the doorman for his warmth and courtesy, as well as the hotel for their hospitality.

I hope to have the chance to stay here in the future.

Great customer service
Very helpful
Very professional
Only problem for me rooms are small one I have given
Breakfast is excellent and drinks at the bar
Concierge extremely knowledgeable and good recommendation