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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Terrace
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Garden
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Lift / Elevator
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Laundry
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Luggage storage
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Bar
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Soundproof rooms
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Ironing service
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Children's playground
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Sauna
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Breakfast in the room
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Massage services
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Spa/wellness center
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Chapel/shrine
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Hammam
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Non-smoking throughout
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Outdoor pool
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Sun terrace
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Daily housekeeping
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Parking garage
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Concierge service
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Heated pool
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Indoor pool
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Pool bar
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Infinity pool
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Outdoor furniture
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Sun loungers or beach chairs
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Wine/champagne
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Sun umbrellas
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Coffee Shop on site
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Kids' pool
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Physical distancing rules followed
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Cashless payment available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Process in place to check health of guests
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Thermometers for guests provided by property
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Key card access
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Mobile app for room service
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Themed dinner nights
Review Highlights
Categories
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Property Description
Luxurious Accommodation
Experience a stay like royalty at Vila Gale Palácio dos Arcos, a stunning 15th-century palace with rooms inspired by Portuguese poetry. Enjoy breathtaking river and garden views from the new wing rooms, all elegantly decorated in earthy tones.
Relaxation and Wellness
Indulge in ultimate relaxation at Satsanga Spa, offering a range of massage treatments, Turkish bath, hot tub, and sauna. Unwind in style after a day of exploring Lisbon and its surroundings.
Modern Amenities and Dining
Start your day with a delicious à la carte breakfast and savor exquisite meals at the on-site restaurant. Don't forget to visit the bar for a refreshing drink. Additionally, the palace offers a modern conference room in its old wine cellar, perfect for hosting successful events.
Book your stay now at Vila Gale Palácio dos Arcos and elevate your Lisbon experience!
Please note that access to the indoor pool for children under the age of 12 is allowed from 10:30 to 17:30 and accompanied by an adult.
The access to the hot tub, sauna or Turkish bath is limited to people aged over 16 years old.
Please note that for all reservations including dinner supplements, drinks are not included.
Please note that when booking more than 9 rooms, different policies and additional supplements may apply.
Please note that the full amount of the stay is charged at check-in.
Please note that on the 31st of December the half-board is a Gala Dinner with Entertainment.
A deposit may be required at the property.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 12 years old stay for free when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Pets
Pets are not allowed.
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Parking
Public parking is possible on site (reservation is not needed) and costs EUR 12.50 per day.
Location
Guest Reviews
The Hotel itself is fabulous especially the grounds.
This is not a 5* experience! They really need a shake up with some of their staff who just didnt seem to care and just were not engaging.
We had intended to have a couple of main meals here but the breakfast experience was so poor we just didnt bother. Just about every morning we had to wait ages for coffee and on two separate occasions had to to send it back because the milk had curdled. Some days we got a lovely assortment of breads other days nothing.
Also they need to do something about the bar and service. They say they have two bars, which in reality are just large glass cabinets containing wine bottles with a bar shelf. No beer pumps, no optics, no atmosphere and no staff! We had some good news during our stay so ordered a bottle of champagne only to be told they do not stock it - a 5 star hotel!!
Overall very disappointing and a waste of a fantastic hotel. They need to appoint a top quality manager to shake the place up and do the things 5* hotels do - top quality service and top quality staff.
Tudo, desde a receção, alojamento, conforto do quarto, espaços exteriores, piscina, uma experiência muito boa para além das frases espalhadas pelo hotel e os mimos que deixaram no quarto. Experiência a repetir.
Nada a apontar
El hotel una maravilla
Fuimos un grupo grande
6 adultos y 3 niños
Todo súper cómodo, amplio, muy limpio.
El personal demasiado amable y servicial. El desayuno fue espectacular.
Sin duda repetiremos. Fue una excelente elección
piscina , vista tamanho do quarto
banheiro, antigos
Very clean, nice breakfast, reception representatives were very nice and helpful.
We had to ask for housekeeping to iron our clothes which was an additional expense we didn’t plan for.
Lækkert hotel.
Virkelig god morgenmad
Meget stille og roligt.
Virkelig serviceminded personale
Faktisk ingenting.
Rengøring missede dog en dag. Ærgerlig for rengøringen på hotellet var virkelig højt niveau.
Lidt lang afstand til Lissabon by.
Der Pool, der Garten und die Lage sind super. Servicepersonal sehr nett.
Das Frühstück ist sehr reichhaltig und lecker.
Das Personal, Helfer und Reinigungsleute, sprechen nicht oder wollen nicht sprechen. Daher wirken sie unfreundlich.
Das Abendessen ist mehr Gourmet und sehr kleine Portionen.
Localização, limpeza e conforto dos quartos, àreas ao ar livre do hotel
Very nice facilities, pool is great and so is the kids area. Staff was really nice and helpful
Une hotel trop grand , presqu'une colonie de vacances . Pas chick
La propreté , l accueil , l emplacement
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