Mercure City Amersfoort Centre Hotel

Great hotel close to the train station and local busses. We were in a suite and it was spacious with views of Amersfoort. 10 minute walk to Amersfoort city center. Bed was comfy, shower and jacuzzi very nice. Only downside was the room wasn’t the cleanest, a trapped on cookie on the carpet that obviously wasn’t vacuumed with crumbs everywhere. Hair dryer broken. A fluke I assume. But would stay again regardless.

The room was spacious and very clean the bathroom was roomie and the shower and toilet were very clean

We got to the hotel early so left our bags until 3pm check in. Once we got to our room, the bathroom had not been cleaned or even touched. Called reception who said they would send cleaner. 5 min later we got call to come to reception and they would give us a new room. Got our luggage went down from floor 10 to find out the new room was 2 doors down on floor 10. Better communication would have been good. The new room was dusty and needed a deep clean. Only one pillow per side provided (other room 2 pillows). One elevator only working so long waits. The elevator looked likes it had not been cleaned for a long time.

Great location close enough to Amersfoort. Rooms comfortable and fairly clean. Amazing friendly staff! Would visit again!

Good
Great location

A nice hotel and close to everything. The hotel has bike rentals, which was very convenient. Staff overall is very friendly. Only had 1 elevator working the entire 5 days so at times it was a long wait. Breakfast is not worth €20. Checking out took way longer than it should have. I think the desk clerk was sleeping so had to wait 10 minutes, then they couldn’t figure out my card on the system to charge. Besides that it was a great time and nice hotel to stay.

The toilet seat was broken when we arrived stayed 6 nights but no one ever came to fix it.
Kinda sad that for a nice hotel they have no maintenance staff. No compensation was offered for us having to deal with this issue. It’s like they didn’t care.

Hotel somewhat dull in the evening.
Virtually inaccessible soap dispenser at was hand basin, which itself is an impractical shape.

Hotel was good and a good middle point between town and the rail.
If you are an Accor member, it may pay to book direct if you want your points as you don't get it through expedia.

The rooms wasn’t very clean. The stuff specifically the boys on Saturday not good service

My only complaint is carrying luggage down a flight of stairs to the parking garage. There should be an elevator.

Great location and the suite we booked was lovely but having to constantly ask for the room to be made up and fresh towels/more coffee etc wasn’t ideal however overall it suited our needs

Clean and modern in a good location. Train station not too far away and ten minute walk to restaurants. Would recommend.

Great place clean and close to restaurants

Only thing is that the mattress need to change

excellent hotel - staff were friendly, warm, helpful. The hotel is spotless! very clean, lots of amenities. The location is great for walking or biking to the main part of Amersfoort. Will definitely be staying here again the next time I'm in the area!

Everything was great.
Restaurants within walking distance.

I would rate this hotel and the staff very highly. The room was great, everything is modern, clean and very spacious. The staff is extremely helpful, friendly and nice. I will definitely stay there again next time I visit Amersfoort.

Everything “physical” about this hotel was excellent - the staff, the rooms, the food and the condition.

However, the policy of providing rooms, earlier than the stated check in time, for a separate charge per hour left a sour taste for me. I chose not to accept this rip-off deal.

I am disappointed that Mercure have chosen to go down this ‘Ryanair-style” exploitation. A consequence, for me, was I deliberately chose not to spend any additional money in the hotel. I also noted that I was not offered any reductions off my bill for checking out 1 hour before the latest check out time.

It is a shame that such a tacky policy reflects badly on such a nice hotel and great staff.

The staff working at breakfast were incredible. The front desk ladies were not very friendly, tried to charge me twice for both the booking and country tax, and provided incorrect information on multiple questions throughout the stay. There was one gentleman who was very helpful who worked the front desk in the very early mornings that was great. Definitely try to talk to him if you have anything odd happen with your booking.