Park Plaza Delhi CBD Shahdara

Absolutely one of the worst hotel experiences we have ever had. This hotel is a complete disaster and should be ashamed of the way it treats its guests.

The level of incompetence and lack of professionalism was shocking from the very beginning. We went to the swimming pool and were told there were no towels available — something completely unacceptable for any hotel, especially one pretending to offer quality service.

To make things worse, the hotel repeatedly overcharged us, adding the same items to our bill two and even three times. Every interaction felt like dealing with people trying to take advantage of guests rather than help them.

Our room was left dirty for 5 entire days. Housekeeping only came once, and only after we personally complained to the manager. Basic cleanliness standards clearly do not exist in this hotel. Around 40% of the items listed on the menu were “not available,” making the restaurant service almost useless. The Wi-Fi barely worked during the whole stay.

The staff was incredibly rude, dismissive, and completely uninterested in helping guests. At breakfast one morning, despite breakfast being included and fully paid for, a waitress simply told us there were no tables available and offered absolutely no solution. We had to leave and return later, only to find the buffet almost empty and no longer being refilled. Completely unacceptable service.

The most serious issue was that my husband got food poisoning after eating the hotel food. When we called asking for medical assistance, the response was basically that no doctor was available — and nobody cared enough to help us or even check on the situation. The total lack of concern for a guest’s health is disgraceful.

As if that was not enough, the night before checkout we asked for a late checkout and were clearly told it would cost 2000 rupees plus taxes. The following morning, when we asked again to confirm it, suddenly the price had magically become 3000 rupees plus taxes.

Absolutely one of the worst hotel experiences we have ever had. This hotel is a complete disaster and should be ashamed of the way it treats its guests.

The level of incompetence and lack of professionalism was shocking from the very beginning. We went to the swimming pool and were told there were no towels available — something completely unacceptable for any hotel, especially one pretending to offer quality service.

To make things worse, the hotel repeatedly overcharged us, adding the same items to our bill two and even three times. Every interaction felt like dealing with people trying to take advantage of guests rather than help them.

Our room was left dirty for 5 entire days. Housekeeping only came once, and only after we personally complained to the manager. Basic cleanliness standards clearly do not exist in this hotel. Around 40% of the items listed on the menu were “not available,” making the restaurant service almost useless. The Wi-Fi barely worked during the whole stay.

The staff was incredibly rude, dismissive, and completely uninterested in helping guests. At breakfast one morning, despite breakfast being included and fully paid for, a waitress simply told us there were no tables available and offered absolutely no solution. We had to leave and return later, only to find the buffet almost empty and no longer being refilled. Completely unacceptable service.

The most serious issue was that my husband got food poisoning after eating the hotel food. When we called asking for medical assistance, the response was basically that no doctor was available — and nobody cared enough to help us or even check on the situation. The total lack of concern for a guest’s health is disgraceful.

As if that was not enough, the night before checkout we asked for a late checkout and were clearly told it would cost 2000 rupees plus taxes. The following morning, when we asked again to confirm it, suddenly the price had magically become 3000 rupees plus taxes.

Maintainance

- Breakfast menu didn't have much options
- The power started fluctuating after 10 am till exit
- The toothbrush looked like used
- There was only one pair of room footwear that goes same for toothbrush
- No bathrobes
- The wifi wasn't working, connected personal network to watch TV
- No city view but the back of the hotel view
- The room was on 7th Floor which was conveyed to be on 1st on telephonic conversation

Sound proofing of the rooms; wash rooms can be better.

Tea coffee service in the lobby will be strongly recommended.

I don't like

It was okay)