Boutique Hotel Hippocampus

Place needs a lot of refurbishing and photos are misleading

We had two rooms and both were great, but it is very loud from the music in the close by bars. The hotel should invest in blackout shutters and possibly having windows that seal better.

I'm not usually one to complain as I know everyone is doing their best but considering what happened during our stay I feel I am obliged to provide the feedback

Waking up on tour first morning the power went out from 830am, and it did not come back on till 4pm.
This meant:
- No wifi, I had to pay 100 euros in roaming charges during my stay to access the internet
- No AC, after being out all day we had hoped to relax in a cool room, not possible without AC. We came back at 2pm to be shocked that the power was still out.
- Showering in the dark as there was no light, both morning and night
- Breakfast limited to a croissant. No Coffees, no teas. Warm orange juice.
- No power so obviously nothing charged in our room, phones running out of battery while we tried to explore Kotor
- No fresh towels as they were stuck in Laundry
- Items we kept in the fridge had gone warm

Then, on our second and last morning, the power went out again, first at around 6/7am, then at around 9am.
which meant all the same things:
- No breakfast again, croissants again - no teas or coffees
- No AC
- Showering in the dark
etc etc

Ultimately it appear I paid for a bed in a warm room?

The lift was also not working while we were there.
And our room could not have been closer to Kotor Old Town pub which blasted music until 2am everynight, which obviously isn't ideal.

This hotel is not at a cheap price point. I appreciate everyone was doing their best but I was expecting a far better service and experience. A hotel at this price point should have a backup generator if power outages are common. I requested a refund outlining the above, and I was flatly denied - and also threatened with being reported to booking.com if I left a negative review after requesting a refund - wild stuff.

Just stuff for everyone to be mindful of before booking at this hotel.

I read before that you should be aware of it being noisy, because of being in the old centre. That was an understatement. Be aware of not only voices and a little bit of music, it was like sleeping on top of a night club (hard beats, earplugs didn’t help for that).
The room was very dark, as there was a post stamp of a window in it. I expected more form a so called ‘boutique’ hotel. I found it to expensive and I didn’t relax in my room as I expected to do.

The bathroom is partitioned off by glass which you can see through (just shapes/movement) so isn’t ideal. Not really sure why someone would decide that the best option for a hotel room 😄🙈

The location is very convenient but it’s def LOUD at night due to 2 late bars outside the hotel so you need good earplugs if you’re hoping to sleep. Or just join the party 😄

We were in a room just below the roof terrace so there was almost constant noise from the furniture being moved around. Would recommend asking for a room away from there.

Breakfast was lovely, but inconsistent. Totally different food served to me even tho I had the same thing 2 days in a row.

יושב מעל באר שפתוח ורועש מאוד עד שעה 01:00 בבוקר
באסה

Petit déjeuner un peu décevant et selon la sensibilité, le bruit du bar à côté peu être gênant (musique jusqu'à 1h du matin)

Very loud music noise until 1 am
They only advised us of the noise AFTER we had booked a non changeable room. That was not helpful.
The lift broke down had to climb 3 flights of stairs or 4 to the roof terrace.
The hotel had multiple changes in floor level. Tripped more than once. Dangerous.
Bed comfy. Light cable held together with sellotape!
One morning the water went off

Loud music after 12am outside the hotel (maybe only a weekend feat but definitely would not stop us staying again).

The bathroom could be a little bigger

Noisy at night. Expensive.

Almost impossible to sleep before 1AM, even with earplugs, as the hotel is right next to a bar / club. Wi-fi was not working and the terrace was closed, due to the weather. Not even the TV worked, to see the World Cup matches. Definitely not worth its price.

It was only made clear AFTER I completed (the non-refundable) booking that we should expect music to be played until 1am 9or even 3am on special days). The first night was loud, but with earplugs, the remainder of stay was bearable even with the music.