Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Restaurant
Heating
See all facilities

Review Highlights

Pros:
Great location
Excellent food
Cons:
Overpriced rooms
Old and unclean facilities

Categories

Cleanliness
7.25
Several reviews mention old and unclean rooms.
Service
8.75
Some positive mentions, but a significant complaint about communication.
Location
10
Positive feedback about the location being quiet and close to nature.
Room Quality
7.25
Reviews highlight that the rooms are old and could use renovation.
Amenities
9.25
The onsen and hot spring facilities received positive feedback.
Value for Money
6.25
Multiple reviews indicate the hotel is overpriced for the quality of rooms.
Food and Beverage
10
Many reviews praise the breakfast and dinner buffets as superb.
Overall Experience
9.25
General sentiment is mixed; location and food are strong, but cleanliness and value are concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 08:34

Property Description

Mountain Views and Hot Spring Bath
Experience breathtaking mountain views and unwind in the outdoor hot spring bath at Highland Hotel. The perfect retreat after a day of adventure at Hakuba Happo-One Ski Resort.

Convenient Shuttle Services and Ski Amenities
Enjoy the convenience of free shuttle services to nearby attractions and ski facilities. With ski pass sales, equipment hire, and storage available on-site, your winter getaway is made hassle-free.

Cozy Lounge and Delicious Dining Options
Relax by the fireplace in the lounge, pamper yourself in the sauna, or challenge friends in the games room. Indulge in a Japanese & Western buffet breakfast and dinner at the dining room for a delightful culinary experience.

Book your stay at Highland Hotel now to elevate your Hakuba vacation!

Important information:

To use the hotel's free shuttle, call upon arrival at JR Hakuba Train Station. Contact details can be found on the booking confirmation.

To eat dinner at the hotel, a reservation must be made in advance (Charges apply).

Please note that special policy applies to bookings for more than 5 rooms. Please contact the property directly for detail.

Please note that the maximum occupancy of the room includes all children and cannot be exceeded under any circumstances. For extra guests exceeding the room occupancy, guests will be asked to separate rooms and additional charges will apply. Guests may not be accommodated if there is no availability.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: NGO

Location

Guest Reviews

8.5
Based on 187 reviews
Cleanliness: 7.25
Service: 8.75
Location: 10
Room Quality: 7.25
Amenities: 9.25
Value for Money: 6.25
Food and Beverage: 10
Overall Experience: 9.25
I
Irmina • couple • pl
8
2026-09-19 • via Nuitee
A
Akiko • couple • jp
10
食事も美味しく温泉も快適で、スタッフの方々も応対が親切で良かったです！
Pros:

どこも清潔で快適でした。

2026-09-11 • via Nuitee
R
Ruangsak • couple • th
8
2026-09-06 • via Nuitee
R
Ruangsak • couple • th
8
Good view value for money
Pros:

The view and Onsen

Cons:

A bit old and low maintenance

2026-09-06 • via Nuitee
T
Tomo • solo_traveller • jp
8
2026-09-05 • via Nuitee
A
An-Yuan • solo_traveller • tw
7
Pros:

早餐與晚餐還不錯！省去晚上外面用餐的麻煩。

Cons:

房間溼氣較重。

2026-09-03 • via Nuitee
C
chieko • solo_traveller • jp
8
見晴らし最高!
Pros:

所々に小さな花瓶のお花や絵画など、おもてなしの心を感じました。
食事も美味しかった。レストランの窓から見える緑や景色も最高です。
美しい白馬の山々が露天風呂から眺められ最高でした。
スタッフの方皆が感じよく、お部屋を出る時もベットメイキングの方も気持ち良く送り出して下さいました。

Cons:

バスタオルの替えが、お風呂場に置いてあると助かりました。
日帰り用のお風呂の方にアメニティが少なかったところ。

2026-08-31 • via Nuitee
S
Shinobu • couple • jp
8
2026-08-28 • via Nuitee
R
ryuya • solo_traveller • jp
7
2026-08-27 • via Nuitee
石川 • solo_traveller • jp
9
満天の星空とモルゲンロート
Pros:

夜満天の星空がみれた
アルプスのモルゲンロートがみれた
食事は美味しかった
ラウンジやレストランからアルプスが見えた

Cons:

部屋のウオシュレットがこわれていた

2026-08-26 • via Nuitee
S
Shigemi • extended_group • th
10
Great hospitality. Will certainly come back.
Pros:

Great buffet for both breakfast and dinner…good variety and value for money. Staffs were very helpful. I needed to go to see doctor due to injury and they immediately searched for nearby clinic.

Cons:

None

2026-08-19 • via Nuitee
K
Kiyofumi • solo_traveller • jp
8
2026-08-18 • via Nuitee
S
Sittichok • couple • th
9
ประทับใจออนเซ็นต์ บรรยากาศดี แต่ Hakuba ต้องมีรถรับส่ง ซึ่งโรงแรมนี้มี ผมได้ลองใช้โทรศัพท์สาธารณะที่ญี่ปุ่นเป็นครั้งแรกเ
Pros:

อาหารคุณภาพดี พนงพูดเพราะ / ออนเซ็นมี 2 ฝั่ง ทั้งทางซ้ายและขวา

Cons:

บรรยากาศไม่ได้เหมือนที่คิด / ประตูห้องไม่เก็บเสียง
และไม่มีสบู่ ยาสระผม ต้องเตรียมไปเอง คุณสามารถไปออนเซ็นเพื่ออาบน้ำได้

2026-08-14 • via Nuitee
K
KEISUKE • extended_group • jp
8
2026-07-20 • via Nuitee
N
Natalie • couple • au
7
Hotel in a stunningly beautiful location with onsen
Pros:

The view from the communal areas was fantastic looking back over the valley to the mountain range. The buffet breakfast and additional buffet dinner was amazing with a huge selection of delicious Japanese foods. Access to the hotels onsen was great once we worked out where it was and who went where. We went to the hotels onsen for the guests at night and again after breakfast. The private baths were fully booked and we went to the ones where all females are in one and all male sin another and they were hotel guests. The hotel had baths at the other end for the general public.
The free hotel shuttle from the train station only goes at certain times. We paid 700 yen for a taxi for the 1.5 kms which was OK. One lady at the reception spoke very good English. She was helpful, phoning for a taxi to take us to the gondola to get to the Mountain Bakery. I think this cost us about 2400 yen from memory. It was late in the day and we didnt think we had time to wait for the bus. We caught the bus back from the gondola base to the train station.

Cons:

We had a room with a carpark view and not the mountain view. It would be worth it to pay extra for the spectacular mountain view. The room was very small. The bathroom was very small but then we used the onsen instead. The hotel was a bit dated but I enjoyed this nostalgia. Otherwise it was well worth the experience of visiting this hotel.

2026-07-19 • via Nuitee
C
Chi Chung • family_with_children • ca
9
Excellent staff services
Pros:

Staff (both morning and night shift)with good language abilities and they are very kind and helpful. My son left his passport and other belongings at Takashaki Aeon mall. Their staff helped to call and locate my son stuff and arrange pickup at the mall. Their staff are extraordinarily well perform and I would like to express my great appreciation to them.

Cons:

Room facilities are a bit old

2026-07-18 • via Nuitee
V
Vilma • solo_traveller • lt
10
2026-07-12 • via Nuitee
N
Nongluck • extended_group • th
10
Pros:

breakfast and dinner very good, clean room, nice location

Cons:

none

2026-07-07 • via Nuitee
欣慧 • couple • tw
4
2026-07-06 • via Nuitee
S
SHOHEI • solo_traveller • jp
6
2026-06-17 • via Nuitee