The Ranee Boutique Suites

The receptionist greeted us saying that as we had only booked the day before she only had one room left. When we made clear that we had booked and paid for a room with a river or city view weeks ago she quickly changed her story saying that they didn’t have another room because they were full as a result of a local festival. We were then shown our room which had only an internal window. It was clear she understood this was not what we had booked. She said if we were not happy with the room they would move us to a room with an external view/ window on our second( and last night). The room we were given had no external window and smelt damp and unhealthy. There was an internal wall that abutted our room and water was pouring down through the roof onto the wall. It was clear that the hotel had sold our room to someone else . We were told that we couldn’t have two key cards for our room as they didn’t have any spares. During check in I told reception that we had been receiving multiple scam messages about this booking which suggested the senders had details of our booking dates and details. She shrugged and said it’s just a scam. As someone who is a Genius booker and has made lots of bookings I find it strange that this is the only hotel where my dates and data were known. The scam messages were reported to Booking.com and they said they would refer it to their fraud team. That was weeks ago and we are still waiting to hear.

The damp smell of the room was so bad we ended up booking another hotel. We asked for a refund as there had clearly been a breach of contract but the hotel and Booking.com were unwilling to help. As a frequent traveller who does not make complaints I have been very disappointed with this whole booking experience.

the staff being able to tell me how to operate the fan in my room

Wall paint needs to be freshened up in some parts of the hotel.

La proximité avec la rue rend la chambre un peu bruyante.
Dommage de ne pas proposer au petit déjeuner un jus de fruit frais, surtout avec le bar à jus de fruit a coté.

Breakfast was very disappointing. We only realised it was a purely vegetarian restaurant when we got there as it was not advertised as a vegetarian restaurant on the website. The breakfast had very little choice and food and drink was not topped up enough. The drinks always seemed to be the remnants of whatever is left and very diluted. The rolls were very dry. There was only 2 fruits ie. watermelon and pineapple. On one day there was only watermelon. When requested for pineapple, was told the pineapple was not ripe yet. There was the option to order hot food. Even the omelette was so bland. The curry for the rota canai was so bland. On one day we ordered mee goreng and requested to add some sliced chillis as all the food we had eaten so far had been so bland. The waiter came back saying that the chef can only add chilli paste, so we opted for that, but the even that did not improve the blandness of the mee goreng. The Sarawak laksa would have been good if there was some prawns, meat, fish cake, fish ball or green vegetables. But it was full of slimy mushrooms and tasteless tofu. On day one when we arrived at night we were hoping to watch the news either on BBC, CNN or CNA to find out what’s going on round the world. There was no signal. The next day we reported to the reception and they sent a maintenance man up who tried to fix the tv and both he and the housekeeper told us that the tv is fine but there is no signal due to the bad weather conditions for the whole of the hotel. The housekeeper said we should complain because the hotel is not making any attempt to fix the issue. When we went to the reception, we were told that they cannot fix it because of the public holidays. We were asked to netflix and we do not have Netflix. So throughout our stay we did not have tv. Very disappointing evenings with nothing to watch.

Le petit déjeuner a besoin d'une amélioration de qualité car très moyen avec thé et café insipides!

Les serviettes de toilettes étaient vraiment très usagées
Le petit déjeune pas très extraordinaire simple bon mais pas beaucoup de choix

Nothing!

Location

Złe śniadania. W opisie pokoju widok na miasto, widok na dziedziniec wewnętrzny, ale dostajesz jedno okno. Miałam pecha i okno na wnętrze budy ku. Prośba o zmianę pokoju została zignorowana mimo, że pokój w tym samym standardzie był wolny, zwolniony przez moich przyjaciół z tej samej rezerwacji.

Our room faced the waterfront, therefore there was a bit of street noise (most noticeably the deliberately loud motorbikes and music from street vendors), but this mainly quietened down at night. The breakfast (which is vegetarian) is a bit meagre, and the western choices a bit weird on the palate (I would not choose garlic bread and sweet coleslaw with my eggs for breakfast).