Pico Sands Hotel

Food at pico restaurant is great. Try the pompano. Shout out to our staff Joy thank you for the great food service.

The process was really smooth from pre-booking until we finished the massage.

The massage is adjusted to my liking. Not too light but not too hard. Staff are also polite and nice.

It was raining so we were not able to appreciate the beauty. Food was also not that good. Spa room was not that clean. Towels that were given to me was still wet

But the team was nice - helpful and respectful

It’s always a delight visiting Pico De Loro and staying at the Pico Sands Hotel. They make our stay extra comfortable and pleasant. Staff are always friendly, approachable, and courteous. We had most of our meals at the Pico Sands hotel resto and staff Cavin, Matt, and Christine made sure our family was well taken care of. Service was always warm and excellent.

Food and service are excellent. Great customer service of Joseph.

beautiful place! yummy food as well at the lagoa restaurant. the staff are friendly and accommodating. the only thing i would like to raise is early closure of amenities. i hope they’ll consider extending it a little bit later to give chance for guests who would only be here for a night & make the most out of their stay.

Nice professional massage felt very relaxed. Thank you to maricel.

He was really accommodating, friend, and kindly with full of smile

Edmar gave us a very good service

Excellent food, batangas sirloin, beef kebab and gamberi all’aglio…perfect!! Ate here 5x and all have been great experiences. Thanks to out server Geneces, Camille, Edmar and Michael..for singing Happy Birthday as well🥰🥳

Service is great. Food can be improved. It feels like most of it are fast good. Also, group meals are unavailable.

Music and atmosphere are good

We had a great stay here. Staff are very accommodating.

We had the under the sky dome experience in sun coral. Their food was spanish and staff prepared sounds, lights around the dome. It was the best bday for my hubby. The following day we spent the day in the beach and ate pizza and mexican food. For dinner we had Buffet filipino food. We had fun, super busog and very relaxed weekend.

Our dining experience at the Pico de Loro Hotel Restaurant was enjoyable from start to finish. The restaurant had a relaxing and elegant atmosphere that complemented the beautiful surroundings of the resort, making it a pleasant place to enjoy a meal.

The food was well-prepared, served fresh, and presented nicely. The menu offered a good variety of dishes, and the quality matched the overall dining experience. The staff were attentive and welcoming, which made us feel comfortable throughout our visit.

A special thanks goes to our server, Ms. Joy, who provided excellent service. She was friendly, courteous, and attentive to our needs, making sure our orders were served promptly and checking in on us without being intrusive. Her professionalism and warm attitude made our dining experience even more memorable.

Overall, the Pico de Loro Hotel Restaurant delivered a satisfying dining experience with delicious food, a pleasant ambiance, and outstanding customer service. We would gladly dine here again and highly recommend it to other guests visiting the resort.

Good food, good service! Suzeth, Christine, Jetmar were awesome!

Dear Pico Sands Hotel Management,

I would like to formally file a complaint regarding the treatment we received from one of your receptionists, Ms. Mary/Mery, during our stay at Pico Sands Hotel from August 20–22, 2026.

My family has been celebrating our children’s birthdays at Pico Sands Hotel since our child’s first birthday. It has always been one of our family’s favorite places, which is why we chose to celebrate another birthday there this year.

For this stay, we booked two loft-type rooms worth approximately ₱68,000 and two additional rooms worth approximately ₱19,000, for a total of almost ₱90,000. Unfortunately, despite being paying hotel guests, we were not treated with the level of courtesy and respect that we expected.

Our relatives and guests, some of whom were first-time visitors to Pico Sands, were repeatedly stopped, questioned, and followed by Ms. Mary/Mery at the main entrance even though they were registered guests and were wearing the appropriate guest tags for the duration of our three-day stay. She repeatedly questioned them every day and even approached them at the main entrance as if they were unauthorized visitors or people who had simply paid an entrance fee. This was extremely embarrassing and uncomfortable for my guests.

We also had friends who were staying in the condominiums and were members of Pico. Whenever Ms. Mary/Mery saw us talking to them, she seemed to assume that they were extra hotel guests and repeatedly confronted or questioned us, despite there being no basis for such accusations.

Instead of being able to relax and enjoy our family celebration, we spent a significant amount of our stay feeling frustrated, embarrassed, and uncomfortable. What made this even more upsetting is that some of our guests are senior citizens and persons with disabilities.

There was also an issue regarding the complimentary breakfast.

Good food 🙏 Arjay and the staff were nice :)