Fairfield Inn & Suites by Marriott Vernon

Loved that the property has a no‑pet policy. I will let all my friends who are allergic to pet know.

The location and pool were great.

We got here at 9 pm after a 4 hour drive. While I was checking jn my husband went to get a drink and brought it to the front desk. While standing and waiting thd front desk clerk asked if he was ok? He said yes and asked why? The front desk clerk then said " im wondering why you are in my space?" We looked at each other in shock. Then she asked for my credit card and charged the room. I told her it was booked through my avion rewards. She didn't know what that was and asked to see my avion account on my phone. I asked for the managers name . Reply" i cant give you that information " after she sorted out my reservation I asked for her name reply" i cant give you that information " i have never felt so unwelcome at a hotel in my life. Do better Marriot. Email has been sent to manager as all i had to do was ask Google! Deeply disappointed.

the room was great if the TV in front of the bed had been working with the remote. tried for 20 mins and therefore missed my chance to go to the pool before it closed.

ended up having to move the mattress onto the pullout couch so that we could watch TV in bed. so was lopsided on sides.

also my partner had a really bad cold so he was too weak to assist me in putting it back which left me with my broken ankle to move it back onto the boxspring.

also the free breakfast was disappointing, tge sausages looked as if they had just been lightly boiled, leaving them looking very unappetising.

the evening and morning staff at the front desk did attempt to help me as best they could and for that I was grateful.

personally I likely would not stay again for over $200, it was not worth the amount in my case.

Natalia at the front desk was amazing and was able to get us in to our rooms early which was appreciated.

Good location, kids loved the pool and waterslide

All was good

Breakfast was great. Selection was very good

The pool was great and slide was very fast.

Crib was provided and in room upon our later arrival which helped with less luggage for us to bring and made bedtime easier.

Good cheesey eggs and overall breakfast.

Supper accommodating and friendly, I asked them to get into the room before to decorate it for my partner and they did everything to help me, nice hot breakfast!

Construction Nightmare-They are renovating the third floor. Jackhammering throughout the day right above our room on the second floor. When asked why I was not told about this when making the reservation, the front desk staff said they were not allowed to tell anyone. They were also not able to change my room. I went to the fourth floor to check the noise level (already renovated) the housekeeping staff said they were also not allowed to say anything about the construction. They also pointed out rooms that were not occupied. I returned to the front desk and asked for the manager. A man in construction clothes appeared and asked me “What is my problem?” He said that they were renovating the rooms for me, the guest, and wanted me to suggest a time when it would be alright to renovate in the year.
He said that I would neither get a discount or a room change or a refund. I was shocked at his answer and tried to explain (tearfully) that my father in law had just passed away in the Vernon Hospital and we needed some quiet space to make family phone calls. After he rolled his eyes, he reluctantly changed us to another room on the fourth floor. We could not hear any noise and although we were downgraded from a king to a double queen room, there was no discount or refund. The room was mostly renovated but lacking towel racks or outlet covers.
Be very careful when you book this hotel. The management have a cavalier attitude toward guests and do not care about anyone.

We arrived with a confirmed reservation after a long drive, but after 1.5 hours of waiting, the hotel still could not check us in. Late in the evening, our family had to search for another hotel. The staff was unprofessional and not helpful at all. Extremely disappointing experience, especially for a Marriott property.

Comfortable

Good breakfast and location.