Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent food
Attentive service
Comfortable rooms
Cons:
Remote location
Issues with toiletries

Categories

Cleanliness
8.44
Housekeeping response was good, but there were some issues with bathroom toiletries.
Service
9.91
The staff were very courteous, attentive, alert, respectful and English conversant.
Location
8.45
Location quite remote and far from places of interest, but provides quiet at night.
Room Quality
9.4
Rooms on the executive floor are fantastic and provide a comfortable stay.
Amenities
9.43
Facilities like the gym and swimming pool are well-regarded.
Value for Money
9.39
It’s worth your money and packages offered are very appealing.
Food and Beverage
9.94
Breakfasts and dinner buffet were absolutely perfect and the food received high praise.
Overall Experience
9.41
Overall, guests had wonderful experiences with minor improvements suggested.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 17:39

Property Description

Luxurious Accommodation
Step into luxury at JW Marriott Hotel Hanoi with its modern architecture and upscale guestrooms. Enjoy the stunning facade and impeccable service during your stay.

World-Class Amenities
Indulge in the hotel's sparkling indoor swimming pool, full-service spa, and multiple dining options offering a variety of international cuisines. Experience true relaxation and culinary delights all under one roof.

Convenient Location
Located near major landmarks and just a short drive from the airport, JW Marriott Hotel Hanoi offers easy access to explore the city. Immerse yourself in the rich culture of Hanoi while staying in ultimate comfort.

Experience luxury and convenience at JW Marriott Hotel Hanoi. Book your stay now for an unforgettable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Location

Guest Reviews

9.3
Based on 320 reviews
Cleanliness: 8.44
Service: 9.91
Location: 8.45
Room Quality: 9.4
Amenities: 9.43
Value for Money: 9.39
Food and Beverage: 9.94
Overall Experience: 9.41
Z
Zarina • solo_traveller • ae
10
2026-09-17 • via Nuitee
M
Manh Phuc • couple • vn
8
Tuyệt vời
Pros:

Phòng rất rộng

2026-09-16 • via Nuitee
D
Dũng • couple • vn
10
2026-09-05 • via Nuitee
R
Roland • family_with_children • de
10
Wow!!! Extrem gutes Hotel! Rundum super!
Pros:

Extrem gutes Frühstück, tolles Zimmer mit tollem Ausblick und außergewöhnlicher guter und zuvorkommender Service, chinesisches Restaurant super gut!!!

Cons:

Die Lage ist nicht optimal, aber das wussten wir vorher

2026-09-01 • via Nuitee
A
Almila • family_with_children • nl
10
Pros:

I had my concerns about the location as the hotel is not in the historical center, and to get there you'll need a half an hour drive (depending on the traffic). But using Grab, this turned rather into a convenient way of sightseeing. At the end of each day, wherever we were, it was very easy to find very comfortable transport back to the hotel. If we'd be staying somewhere in the city center, we would be walking on tired feed.

Cons:

I liked everything about the hotel - the swimming pool and the spa was amazing, and almost always empty during the morning hours. The pool is a good size to do laps, and it was really nice to start the day this way, and go to the sauna afterwards. The breakfast buffet deserved its price tag, it was exceptionally good/rich in options. We also tried one of the restaurants in the hotel, and it was one of the best meals we had in Hanoi. On top, our waitress recommended a place for bun cha - which was excellent too. The staff was very accommodating right from the start, I had a complicated reservation needing attention, and they were very quick by answering and solving all related problems very smoothly and fast.

2026-08-31 • via Nuitee
V
Volkan • solo_traveller • tr
10
2026-08-21 • via Nuitee
T
TSUGUTO • extended_group • jp
10
2026-08-17 • via Nuitee
B
Baker • solo_traveller • ug
9
Pros:

Supportive staff, spacious and comfortable rooms plus great service

2026-08-16 • via Nuitee
M
MICHELA • solo_traveller • it
10
2026-08-15 • via Nuitee
العمري • couple • sa
10
2026-08-05 • via Nuitee
I
ieva.s • family_with_children • jp
10
Pros:

Staff were exceptionally kind to my family, especially my children. Downstairs, at breakfast everyone was especially kind. they made sure that my kids are getting to do some coloring while i quickly eat. they were interacting with them and making them very happy. i am amazed how kind everyone was to us. from reception desk to everyone i met in a lobby. i will definitely return

2026-08-04 • via Nuitee
H
Harwood • couple • us
10
Pros:

Beautiful property with all the amenities you would expect

2026-08-02 • via Nuitee
T
Tuan • extended_group • us
9
Đáng để trải nghiệm
Pros:

Tiện nghi,sạch sẽ,nhân viên lẽ phép và chuyên nghiệp.

Cons:

Khách sạn ở xa trung tâm nên di chuyển mất thời gian.

2026-08-02 • via Nuitee
G
Giap • couple • jp
10
2026-07-23 • via Nuitee
M
Mohammad • solo_traveller • il
10
2026-07-15 • via Nuitee
R
Rouda • extended_group • qa
10
2026-06-29 • via Nuitee
T
Tien • couple • vn
10
2026-06-27 • via Nuitee
K
Kishan • family_with_children • in
10
2026-06-25 • via Nuitee
J
Jessie • extended_group • fr
10
2026-06-25 • via Nuitee
J
Jun • extended_group • vn
9
2026-06-24 • via Nuitee