Maria Condesa

Todo lo amamos

La terraza estaba como en reparación, esperemos la próxima visita poder disfrutarla al 100%

Las llaves de la habitación se desconfiguran muy fácil.

- Kein Parkplatz.
- Kein Telefon, Rezeption vom Zimmer nicht erreichbar.
- Schlechte Beleuchtung im Bad. Nassrasur eher schwierig bis gefährlich :-))
- Kein Föhn im Bad.
- Personal teilweise kein Englisch.
- Schlechte Absprachen zwischen Booking.com und Hotel

hotel was going through some renovations which were a little disturbing but not too much.

Lighting in bathroom is insufficient.

Están remodelando y es imposible estar descansando cuando te están tronando martillazos en el techo y en los cuartos de al lado

C'erano lavori di manutenzione del terrazzo per cui colazione era solo in camera. I lavori causavano odore di solventi di vernici

Where to begin? I really really never write bad reviews, but I do feel I need to review and make it known what is going on just for the sake of others who maybe want to book a stay here. When I arrived my first night, it was 630pm and I was alone. I walk into the lobby, fully under construction (tarps/dust/supplies/tools everywhere). A woman at the front doesn't even say hello but immediately says, "as you can see we are under construction, is this going to be a problem?" I'm of course flustered and say, do I have a choice? Not sure what I was supposed to do in this situation since I arrived in a foreign country at night and didn't want to have to walk the streets for a new hotel. So I said I guess this is fine and went up to my room. The whole place smelled of sheet rock and plaster/construction and I immediately starting thinking this is probably unsafe. Construction started bright and early (which they did warn me of the night before) but it made it impossible to get in and out of the building safely. They had put up a tarp covering the bottom of the stairs and only exit to the building. When I walked out, all the construction workers even looked confused why I was there! There were saws buzzing and dust flying! I couldn't even open the windows in my room because there was dust all outside too. I could also mention that they said free breakfast would be room service--they said dial 002 to order-- but there was no phone lol?? So with ALL that, I decided to leave the hotel as I did not want to breathe in the dust and plaster floating everywhere for a week. I tried with booking to try to get my money back but of course it is nonrefundable. I feel extremely scammed and am really disappointed with how this was handled. I feel like I should have been warned of the construction or even not been allowed to book during this time! I won't be using booking.

We showed up this time and thought the place was closed. The lobby desk was gone and the stairwell was closed off with plastic. Dust in the air, construction guy mixing pointing mortar. Eventually we checked in by an attendant wearing a respirator, but also learned the roof with the kitchen was also being renovated so breakfast was only in the room and brought in by staff tracking dust everywhere. And that was the theme—dust. On bags, on the elevator (used to move the mortar, supplies to the roof), on us, in our lungs. And hammering.

I’m sure it will look great there in a month or two. My complaint is they should have suspended guest services or at least notified us about the construction ahead of time so we could have made other arrangements. BOOKING could have been better about this too.

Building work being done

Al entregarnos la habitación el baño estaba sucio, hay olor a caño muy intenso, el edificio está en renovación, así que hay obras todo el día no deberían recibir huéspedes en esas condiciones, no había comedor o restaurante porque también estaba en remodelación, el desayuno que venía incluido no fue posible pedirlo en 2 de 4 días porque nuestra habitación no tenía teléfono y no podíamos llamar a recepción; en la recepción no había nadie en la mayor parte del día así que tampoco pudimos pedirlo en persona. Dejé mensajes en booking durante la estancia para que mejorará el servicio pero nadie contestó, me quejé en la recepción y no hubo ninguna intención de mejorar la experiencia. Dentro de la habitación no había mesa para comer aún cuando el desayuno se tenía que servir en el cuarto porque no tenían restaurante.

Renovations happening and we were not advised.

I was not aware when I booked this at the hotel would be under construction with dust everywhere, my bedroom floor had pieces of wood flooring, missing!
My reservation said early check-in I was not able to do so. I did not have Wi-Fi for the entire 2 nt. stay
There was no apology or compensation for this inconvenience

N/A

1. O hotel estava em grande reforma durante toda nossa estadia. Deveriam ter fechado durante esse processo.
2. O quarto não coincidia com o escolhido na foto.
3. O terrazo tampouco coincidia com as fotos e não é apto para inverno.
4. O serviço da recepção foi pouco empático e gentil.
5. O hotel não coincide com a categoria de 4 estrelas indicado no Google maps.