White Lotus Hotel Saigon

Hotels
8.1 (367 reviews)
6A Thi Sach, Ben Nghe Ward , Ho Chi Minh City , vn

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Lift / Elevator
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Extremely friendly and helpful staff (many named: Kevin, Lana, Philip, Tammy, Tina, Victoria, Henry)
Convenient, central location
Clean rooms and reliable housekeeping
Good value for money
Friendly dining staff and generally positive breakfast experiences
Cons:
Rooms somewhat dated; some internal rooms with poor ventilation
Limited breakfast variety / Vietnamese-style breakfast may not suit everyone; coffee issues
Noise from outside construction and imperfect soundproofing
Occasional in-room amenity failures (TV); lack of small items like umbrellas

Categories

Cleanliness
8.8
Consistently praised housekeeping and several mentions that rooms/suites are clean; cleaning staff named and thanked. No major cleanliness complaints.
Service
9.1
Very strong positive sentiment for staff throughout (many named: Kevin, Lana, Philip, Tammy, Tina, Victoria, Henry). Multiple reports of staff going above and beyond and being friendly and helpful.
Location
8.9
Frequently noted as convenient and well-located near central Saigon / good for transport; location is a clear strength.
Room Quality
6.8
Mixed to negative comments: several mentions of dated rooms, internal rooms with poor ventilation, beds that could be better and occasional broken TV; room condition is weaker than other areas.
Amenities
7
Some amenity issues reported (non-working TV, suggestion for umbrellas, limited breakfast variety/coffee). No extensive amenities praise; minor gaps noted.
Value for Money
8.7
Multiple comments saying the hotel is a terrific value for the price; guests explicitly recommend for the price/quality balance.
Food and Beverage
6.9
Mixed feedback: one guest praised breakfast and omelettes, others noted limited variety, Vietnamese-style breakfast may not suit all, and breakfast menu/coffee could be improved.
Overall Experience
8.6
Overall very positive guest experience driven by excellent staff and good location; some detractors due to room condition and limited breakfast options.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 04:07

Property Description

Prime Location near Opera House and Shopping Street
Experience the vibrant city life just steps away from the iconic Opera House and bustling Dong Khoi Shopping Street.

Comfortable and Stylish Rooms
Relax in contemporary rooms adorned with brown and white hues, featuring modern amenities like free WiFi, satellite TV, and minibar. Large windows offer city views in selected rooms.

Convenient Services and Dining Options
Enjoy 24-hour assistance for currency exchange, laundry services, and more from our attentive staff. Indulge in a variety of Asian and European dishes at the on-site restaurant or opt for room service for a cozy night in.

Book now to immerse yourself in the heart of Ho Chi Minh City at White Lotus Saigon Hotel.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SGN

Location

Guest Reviews

8.1
Based on 367 reviews
Cleanliness: 8.8
Service: 9.1
Location: 8.9
Room Quality: 6.8
Amenities: 7
Value for Money: 8.7
Food and Beverage: 6.9
Overall Experience: 8.6
J
Jules • family_with_children • vn
9
2026-08-21 • via Nuitee
F
Fred • solo_traveller • au
10
Great staff
Pros:

Staff were very helpful and the manager was very friendly and willing to chat during breakfast. The doormen was efficient and prompt with our bags. The room was great for the price point

2026-08-19 • via Nuitee
N
Ngoc Anh • couple • au
1
The hotel didn’t give the room conformed by booking. com
Pros:

Bonjour, we are not happy, even with the reservation conformed and paid to booking.com they didn’t give us a room they said hotel is full ,after so many hours flight , tired , we must stayed in other hotels. Booking. com should refund us the reservation fee . Thank you

2026-08-19 • via Nuitee
F
Friayqd • family_with_children • ma
10
Pros:

The hotel is in a great, strategic location, and the staff—especially Mr. Kevin—provide a wonderful welcome. The breakfast is also varied and good.

Cons:

Everything is good.

2026-08-15 • via Nuitee
S
Sally • solo_traveller • au
10
Pros:

I had a 3am check-in from a delayed flight in and the staff were great. Lana was very helpful in arranging a return airport transfer, so friendly and lovely. Appreciated the support so much and the place is clean, pleasant, great value for money and in a great location.

Cons:

All was fine.

2026-08-12 • via Nuitee
A
Arisa • family_with_children • vn
6
2026-08-11 • via Nuitee
M
Marc • solo_traveller • gb
8
Cons:

Loud rain on roof outside room

2026-08-11 • via Nuitee
A
Aljoša • solo_traveller • si
9
2026-08-02 • via Nuitee
M
manh • family_with_children • de
6
2026-07-25 • via Nuitee
G
Gabriela • solo_traveller • ie
10
Nicest staff I have ever met!
Pros:

All of the staff were amazing! We left a passport in a taxi before we got to the hotel, and Kevin played a crucial role in getting it back for us. He went above and beyond to help us! Lana was very helpful with getting us to the airport in the morning and Philip was a gent while helping us with our luggage, I would highly recommend staying here!

2026-07-23 • via Nuitee
M
makoto • solo_traveller • jp
8
良かったです！
Pros:

移動の利便性
スタッフが、親切でフレンドリーで、最高でした！

Cons:

外の工事の音が、粉になりました！

2026-07-16 • via Nuitee
D
Darcy • couple • au
7
It was fine for a short trip, the staff were very very lovely and helpful. The room we stayed in was not great
Pros:

Location was good

Cons:

Rooms were very dated and we stayed in an internal room with very bad ventilation

2026-07-11 • via Nuitee
H
heidi • solo_traveller • us
10
Pros:

Highly recommend to friends to stay at this hotel. All staff are nice, friendly all way smiles. Specially thanks to servers LAN. VICOTORIA and PHILIP. 6 star to all.

2026-07-09 • via Nuitee
T
Techow • couple • dk
9
Rigtig godt til prisen!!!
Pros:

Beliggenheden og meget venligt personale.
Specielt dørmanden Philip og rengøringsdamen Tina var meget servicemindede. Receptionisten var lige så serviceminded og meget hjælpsom med alt. Kan virkelig anbefales!!

Cons:

Lidt slidt og sengene kunne være bedre. Morgenmaden var vietnamesisk. Så du skal være klar til det om morgenen. Kaffen ligeså…

2026-07-04 • via Nuitee
C
Calvin • family_with_children • us
9
Ok
Pros:

Dịch vụ ok. Phòng ốc sạch sẽ. Nhân viên thận thiện
Bạn Lana lễ tân nhiệt tình hỗ trợ. Dễ thương
Chị Tammy vs chị Lindy phục vụ tận tình vui vẻ
Chú Henry hỗ trợ hành lý ok
Còn có chị dọn phòng cũng ok mà mình quên tên rùi

Cons:

Cách âm chưa tốt lắm.
Ăn sáng quá ít món

2026-07-02 • via Nuitee
J
Jia Yao • family_with_children • my
9
2026-07-01 • via Nuitee
H
Hao-Wei • extended_group • au
9
Pros:

Lana at the reception was very friendly.

2026-06-23 • via Nuitee
M
Maria Teresa Castro • family_with_children • id
9
Pros:

Place is very convenient. Staff is always ready to accommodate, and suite is always clean.

Cons:

Maybe more variety of food during breakfast. Add more to the menu.

2026-06-22 • via Nuitee
M
Mindaugas • solo_traveller • lt
8
2026-06-16 • via Nuitee
J
James A Johns • family_with_children • us
9
For the quality of stay, location and cleanliness this place is a terrific value for the money.
Pros:

The breakfast was wonderful as usual. A special thank you to the dining room staff Tammy and Tina for great hospitality and the usual terrific omelette. The room exceeded my expectations including comfort of the bed, cleanliness of the bathroom and great job by the cleaning staff. Front desk staff were very helpful during check-in and check-out and with assistance during our stay. Philipe was helpful and attentive as usual.

Cons:

Perhaps some umbrellas could be made available for guests during the rainy seasons?

2026-06-15 • via Nuitee