White Lotus Hotel Saigon

Hotels
8.1 (372 reviews)
6A Thi Sach, Ben Nghe Ward , Ho Chi Minh City , VN

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Lift / Elevator
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Extremely friendly and helpful staff (many named: Kevin, Lana, Philip, Tammy, Tina, Victoria, Henry)
Convenient, central location
Clean rooms and reliable housekeeping
Good value for money
Friendly dining staff and generally positive breakfast experiences
Cons:
Rooms somewhat dated; some internal rooms with poor ventilation
Limited breakfast variety / Vietnamese-style breakfast may not suit everyone; coffee issues
Noise from outside construction and imperfect soundproofing
Occasional in-room amenity failures (TV); lack of small items like umbrellas

Categories

Cleanliness
8.8
Consistently praised housekeeping and several mentions that rooms/suites are clean; cleaning staff named and thanked. No major cleanliness complaints.
Service
9.1
Very strong positive sentiment for staff throughout (many named: Kevin, Lana, Philip, Tammy, Tina, Victoria, Henry). Multiple reports of staff going above and beyond and being friendly and helpful.
Location
8.9
Frequently noted as convenient and well-located near central Saigon / good for transport; location is a clear strength.
Room Quality
6.8
Mixed to negative comments: several mentions of dated rooms, internal rooms with poor ventilation, beds that could be better and occasional broken TV; room condition is weaker than other areas.
Amenities
7
Some amenity issues reported (non-working TV, suggestion for umbrellas, limited breakfast variety/coffee). No extensive amenities praise; minor gaps noted.
Value for Money
8.7
Multiple comments saying the hotel is a terrific value for the price; guests explicitly recommend for the price/quality balance.
Food and Beverage
6.9
Mixed feedback: one guest praised breakfast and omelettes, others noted limited variety, Vietnamese-style breakfast may not suit all, and breakfast menu/coffee could be improved.
Overall Experience
8.6
Overall very positive guest experience driven by excellent staff and good location; some detractors due to room condition and limited breakfast options.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 04:07

Property Description

Prime Location near Opera House and Shopping Street
Experience the vibrant city life just steps away from the iconic Opera House and bustling Dong Khoi Shopping Street.

Comfortable and Stylish Rooms
Relax in contemporary rooms adorned with brown and white hues, featuring modern amenities like free WiFi, satellite TV, and minibar. Large windows offer city views in selected rooms.

Convenient Services and Dining Options
Enjoy 24-hour assistance for currency exchange, laundry services, and more from our attentive staff. Indulge in a variety of Asian and European dishes at the on-site restaurant or opt for room service for a cozy night in.

Book now to immerse yourself in the heart of Ho Chi Minh City at White Lotus Saigon Hotel.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SGN

Location

Guest Reviews

8.1
Based on 372 reviews
Cleanliness: 8.8
Service: 9.1
Location: 8.9
Room Quality: 6.8
Amenities: 7
Value for Money: 8.7
Food and Beverage: 6.9
Overall Experience: 8.6
M
makoto • solo_traveller • jp
8
良いホテルです！
Pros:

移動の利便性が良い！
スタッフがフレンドリーで、親切です！

2026-09-17 • via Nuitee
B
BA TAN • extended_group • vn
9
Chỗ nghỉ rất tốt
Pros:

Chị Tammy -nv phục vụ ăn sáng- rất nhiệt tình. Mình đã ở đây 2 lần và đều được chị Tammy chăm sóc rất chu đáo. Anh Phillip- nv bảo vệ cũng rất tốt.

2026-09-15 • via Nuitee
J
Jagdeep • solo_traveller • au
10
2026-09-09 • via Nuitee
S
Sylvain • solo_traveller • fr
6
Pros:

La cuisinière très sympa, très conviviale, emplacement à proximité de tous.

Cons:

La chambre à besoin un petit travaux, je suis au premier étage, qui fait un peu de bruits.

2026-09-09 • via Nuitee
F
Fabian • couple • be
10
Great
Pros:

Everything was great, especially the staff (Lana and RoE were very helpful and the doorman Phillip was the best!!)

2026-09-07 • via Nuitee
A
Abenov • couple • kz
10
2026-09-07 • via Nuitee
C
Cilq • solo_traveller • vn
10
2026-09-06 • via Nuitee
N
Nehls • solo_traveller • au
9
2026-09-06 • via Nuitee
V
Van • solo_traveller • vn
9
Pros:

Vị trí trung tâm, rất thuận tiện.
Ăn sáng ngon
Nhân viên nhiệt tình

2026-09-06 • via Nuitee
A
ajay • solo_traveller • in
10
2026-09-03 • via Nuitee
V
VÂN • solo_traveller • vn
9
2026-09-02 • via Nuitee
J
Jack • solo_traveller • au
5
Cons:

Based on photos/information I was expecting something nicer

2026-09-01 • via Nuitee
W
William • couple • au
10
I loved staying here!
Pros:

Lana the receptionist was amazing and Henry was really helpful!

Cons:

Property was clean and pleasant. Nothing to hate about it

2026-08-27 • via Nuitee
L
Lagring • couple • au
8
Very good. Helpful staffs like Tammy, Kevin, Lana, Henry and the security guard.
Pros:

Breakfast was excellent! The cook, Tammy was very hospitable and can cooked a delicious meal every morning. She even made me a cold Vietnamese coffee which made our breakfast even more memorable. She always smile when we go for breakfast. She is a very good value to the Hotel.

Cons:

Nothing.

2026-08-26 • via Nuitee
J
Jules • family_with_children • vn
9
2026-08-21 • via Nuitee
N
Ngoc Anh • couple • au
1
The hotel didn’t give the room conformed by booking. com
Pros:

Bonjour, we are not happy, even with the reservation conformed and paid to booking.com they didn’t give us a room they said hotel is full ,after so many hours flight , tired , we must stayed in other hotels. Booking. com should refund us the reservation fee . Thank you

2026-08-19 • via Nuitee
F
Fred • solo_traveller • au
10
Great staff
Pros:

Staff were very helpful and the manager was very friendly and willing to chat during breakfast. The doormen was efficient and prompt with our bags. The room was great for the price point

2026-08-19 • via Nuitee
F
Friayqd • family_with_children • ma
10
Pros:

The hotel is in a great, strategic location, and the staff—especially Mr. Kevin—provide a wonderful welcome. The breakfast is also varied and good.

Cons:

Everything is good.

2026-08-15 • via Nuitee
S
Sally • solo_traveller • au
10
Pros:

I had a 3am check-in from a delayed flight in and the staff were great. Lana was very helpful in arranging a return airport transfer, so friendly and lovely. Appreciated the support so much and the place is clean, pleasant, great value for money and in a great location.

Cons:

All was fine.

2026-08-12 • via Nuitee
A
Arisa • family_with_children • vn
6
2026-08-11 • via Nuitee