Serene Boutique Hotel & Spa

Hotels
9.8 (3627 reviews)
16-18 Bat Su , Hanoi , vn

listing image 1
Show all photos
Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Family rooms
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast
Cons:
Cleanliness issues
Rooms could use maintenance

Categories

Cleanliness
9.01
Room cleanliness received multiple complaints about dust and unclean conditions.
Service
9.99
Staff were consistently described as friendly, helpful, and accommodating.
Location
10
Location was praised as central and convenient.
Room Quality
9.46
Rooms were clean and spacious, though some issues with maintenance were noted.
Amenities
9.99
Amenities such as breakfast received positive comments.
Value for Money
9.97
Guests seemed satisfied with the value, especially considering the location.
Food and Beverage
10
Breakfast options were well-liked and described as varied.
Overall Experience
10
Overall satisfaction was high despite some cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 13:38

Property Description

Prime Location near Hoan Kiem Lake

Modern Rooms with Premium Amenities

On-Site Restaurant with Stunning Views

Experience the perfect blend of modern comfort and convenience at Serene Boutique Hotel & Spa. Located just a short walk from Hoan Kiem Lake, our hotel offers stylish rooms with free WiFi and air conditioning. Enjoy the elegant wood flooring and upscale amenities in each room, including a flat-screen TV and minibar. Indulge in delicious Asian and Western cuisine at our restaurant with panoramic views of the Old Quarter. Explore Hanoi easily with our tour desk services and 24-hour room service. Book your stay now for a memorable experience in the heart of the city.

Important information:

Reservations made for stay until 31 December 2018, guests are entitled to:
- 30% discount on spa service
- a VND 100,000 voucher for food & beverages
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Location

Guest Reviews

9.8
Based on 3627 reviews
Cleanliness: 9.01
Service: 9.99
Location: 10
Room Quality: 9.46
Amenities: 9.99
Value for Money: 9.97
Food and Beverage: 10
Overall Experience: 10
Z
Zack • couple • au
10
Had a great stay, all the staff are very nice, we checked in at 1am local time, bed was comfy, room was tidy,
Pros:

So central to everything in old quarter but also not right in the chaotic part

2026-08-22 • via Nuitee
F
Federica • extended_group • it
9
Personale super accogliente e disponibile. Posizione perfetta! Molto consigliato
2026-08-21 • via Nuitee
L
Linda • family_with_children • jo
10
Pros:

Excellent Stay

We had a wonderful stay at this hotel! The location was excellent, making it very convenient to get around and visit nearby attractions. The staff were friendly, welcoming, and always helpful whenever we needed anything.

The breakfast was delicious, with a good variety of options to choose from. Most importantly, the room was very clean, comfortable, and well-maintained, which made our stay even more enjoyable.

Overall, a great experience and definitely a hotel I would recommend! ⭐⭐⭐⭐⭐

Cons:

Nothing

2026-08-21 • via Nuitee
M
marković • solo_traveller • hr
8
Pros:

Lokacija savrsena., osoblje priča engleski.,doručak je bio odličan., čistoća sobe bi mogla biti malo bolja....sve u svemu odličan omjer cijene i kvalitete za par noćenja u Hanoiu..

2026-08-21 • via Nuitee
L
Lopes Véronique • solo_traveller • fr
9
Pros:

Personnel tres chalereux
Hotel très propre
Chambre impeccable
Très bien situé dans old town

2026-08-21 • via Nuitee
A
arnaud • family_with_children • gb
10
2026-08-20 • via Nuitee
D
Dilini • extended_group • lk
9
Loved it
Pros:

I loved the place and it was super comfy and cozy

Cons:

Well I wish they could have displayed the name tags infront of the food in the buffet. And I wish they had more multi plugs .

2026-08-20 • via Nuitee
A
Ana • solo_traveller • es
9
2026-08-19 • via Nuitee
K
Karin • extended_group • de
10
2026-08-17 • via Nuitee
E
Elsworth • couple • gy
9
Great hospitality
Pros:

Great

2026-08-16 • via Nuitee
R
Romain • couple • fr
9
Rien à dire à par le lit qui est un peu dure
Pros:

La propreté, l’emplacement, le personnel, la taille des chambres

Cons:

Le lit qui est un peu dure

2026-08-16 • via Nuitee
N
Naohiro • family_with_children • jp
10
Pros:

ロケーションが良かった。またフロントのVincentが親切にお薦めの店などを教えてくれた。次回も是非泊まりたいです。

Cons:

特になし

2026-08-15 • via Nuitee
A
Andrea • couple • it
9
Pros:

Stanza pulita, personale cordiale e attento.
Ottimo soggiorno

2026-08-15 • via Nuitee
R
Remco • solo_traveller • nl
10
I am happy
Pros:

The experience overall is very good. It was clean, comfortable, and the service was very good too.

Cons:

AC was a bit noisy but it didnt bother me that much.

2026-08-15 • via Nuitee
M
Mingming • solo_traveller • cn
10
2026-08-14 • via Nuitee
J
Júlia • couple • es
7
2026-08-14 • via Nuitee
M
Mingming • family_with_children • cn
10
2026-08-14 • via Nuitee
U
Upasna • family_with_children • in
1
2026-08-13 • via Nuitee
G
Gianluca • family_with_children • it
8
2026-08-13 • via Nuitee
T
Tyler • couple • gb
7
Decent stay
Pros:

Location was good

Cons:

Room felt damp even with the AC on

2026-08-12 • via Nuitee