Serene Boutique Hotel & Spa

Hotels
9.8 (3654 reviews)
16-18 Bat Su , Hanoi , VN

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Family rooms
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast
Cons:
Cleanliness issues
Rooms could use maintenance

Categories

Cleanliness
9.01
Room cleanliness received multiple complaints about dust and unclean conditions.
Service
9.99
Staff were consistently described as friendly, helpful, and accommodating.
Location
10
Location was praised as central and convenient.
Room Quality
9.46
Rooms were clean and spacious, though some issues with maintenance were noted.
Amenities
9.99
Amenities such as breakfast received positive comments.
Value for Money
9.97
Guests seemed satisfied with the value, especially considering the location.
Food and Beverage
10
Breakfast options were well-liked and described as varied.
Overall Experience
10
Overall satisfaction was high despite some cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 13:38

Property Description

Prime Location near Hoan Kiem Lake

Modern Rooms with Premium Amenities

On-Site Restaurant with Stunning Views

Experience the perfect blend of modern comfort and convenience at Serene Boutique Hotel & Spa. Located just a short walk from Hoan Kiem Lake, our hotel offers stylish rooms with free WiFi and air conditioning. Enjoy the elegant wood flooring and upscale amenities in each room, including a flat-screen TV and minibar. Indulge in delicious Asian and Western cuisine at our restaurant with panoramic views of the Old Quarter. Explore Hanoi easily with our tour desk services and 24-hour room service. Book your stay now for a memorable experience in the heart of the city.

Important information:

Reservations made for stay until 31 December 2018, guests are entitled to:
- 30% discount on spa service
- a VND 100,000 voucher for food & beverages
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Location

Guest Reviews

9.8
Based on 3654 reviews
Cleanliness: 9.01
Service: 9.99
Location: 10
Room Quality: 9.46
Amenities: 9.99
Value for Money: 9.97
Food and Beverage: 10
Overall Experience: 10
V
Valentino • family_with_children • it
10
Esperienza fantastica
Pros:

Tutto pulito e personale gentile

2026-10-31 • via Nuitee
K
Kathrin • family_with_children • de
5
City-Hotel, sehr zentral gelegen
Pros:

Gute, zentrale Lage. Frühstück war klein, aber ok

Cons:

Sehr in die Jahre gekommen. Wir hatten Schimmel im Zimmer. Alles sehr hellhörig.

2026-10-31 • via Nuitee
M
Malgorzata • family_with_children • be
10
Pros:

Tout, propre, equipe gentil et profesionelle

2026-10-31 • via Nuitee
Y
YUPO • extended_group • tw
3
Cons:

整體的環境和想像的不一樣（有點恐怖）

2026-10-31 • via Nuitee
V
Vacaroiu Florin • family_with_children • ro
8
Locație bună și atat
Pros:

Hotelul este amplasat lângă tot ce ai nevoie, personalul de la recepția foarte saritor și de ajutor cu sfaturi. Micul dejun variat și echilibrat.

Cons:

Hotelul in intregime este un pic cam vechi, nu știu când a avut ultima renovare. Pregatirea camerei pentru turisti poate fii imbunatatita cu foarte putini bani. Totuși când știi ca în acea camera se cazeaza doi oameni, nu lași doar un halat de baie( dacă nu aveam deloc nu sesizam), ai un dulap immens in camera dar nici un umeras ( trebuie sa ceri tu și cu efortul am avut 4), vasul de toaleta gelben in loc de alb, la intrare ai 6-7 intreruptoare care nu aprind decât o lumina la baie și un ventilator, restul nu fuctionau. Usa de la baie scartia ingrozitor indiferent de zi sau noapte ( dar noaptea era foarte deranjant). Toate lucrurile astea se pot vedea la fiecare curățenie a camerei. Am rezervat datorita recenziilor multe și bune, dar consider ca se poate și mai bine cu putina implicare din partea personalului și a conducerii.

2026-10-31 • via Nuitee
V
Vittaldas • couple • de
9
2026-10-31 • via Nuitee
M
Minoru • family_with_children • jp
9
2026-10-29 • via Nuitee
R
raimonqueral • couple • es
5
Habitación claustrofóbica, buena localización y personal excelente
Pros:

Lo bueno es la ubicación. El personal es muy amable y te ayudan en todo lo que necesites. El servicio de spa, aunque no está incluido, te dan un descuento con lo cual se adapta mucho a los precios que hay en la ciudad.

Cons:

Reservamos una habitación superior y nos dieron un habitación interior. Abrías la ventada y tenias un muro a 30 cm de la ventada y absolutamente nada de luz natural.

2026-10-29 • via Nuitee
M
Mohamed • family_with_children • eg
9
Pros:

Good and kind staff many thanks Alice , nice room comfortable and clean and calm choose the room not in the street , very good breakfast

2026-10-28 • via Nuitee
C
Claudia • family_with_children • ro
5
Este nevoie de renovare neaparat!
Pros:

Locația este bună , personalul amabil și primitor

Cons:

Toată camera era învechită cu mult mucegai pe pereți și tavan, aerul condiționat mirosea urat, robinetul de la duș era ruginit, am avut gândaci care ieșeau prin scurgerea căzii ; lenjeria paturilor a fost curată.

2026-10-28 • via Nuitee
Y
Yinjo • couple • tw
8
Pros:

地理位置好，員工服務很好，早餐選擇多。

Cons:

洗髮精和沐浴乳味道很奇怪。

2026-10-28 • via Nuitee
N
Nika • solo_traveller • ge
9
2026-10-27 • via Nuitee
R
roman • solo_traveller • au
7
The hotel was sufficient
Pros:

The size of the room was good and I had a window and breakfast was good. The bed was good but the pillows were old and not comfortable

Cons:

The pictures of the property make it look quite new. The reality is that the rooms are quite dated and you can hear people clearly talking and walking in the corridors from your room, but you don’t hear traffic.

2026-10-27 • via Nuitee
V
Vladimir • couple • cz
9
Thank you Tracy for all the good tips!!
Pros:

The hotel was really close to the center. Everything was available for us to have a great stay. Tracy at the reception was very sweet and took very good care of us!

Cons:

/

2026-10-26 • via Nuitee
翊萱 • couple • tw
10
Pros:

服務人員友善，飯店簡單乾淨，位在比較安靜一點的街道

2026-10-25 • via Nuitee
V
Vincenzo • family_with_children • it
10
Pros:

Central position, great room. Breakfast was great.

Staff helped a lot. They found me a bus to sapa last minute and when grab wouldn't bring me to the bus office Alice from the staff did.

Thank youu

2026-10-23 • via Nuitee
D
David • solo_traveller • re
10
Pros:

C'était parfait

Cons:

Ras

2026-10-23 • via Nuitee
P
Patricia • family_with_children • gb
8
Pros:

Staff were friendly and it was a good location.

Cons:

Hotel is very tired with lots of deterioration

We found out that the hotel is closing at the end of yhe year, so that makes sense
Woulf still come back to it.

2026-10-23 • via Nuitee
P
Patricia • family_with_children • gb
8
Great location
Pros:

Friendly staff and location

Cons:

Hotel was very tired but found out that its closing st the end of the year for refurbishment, so that makes sense

2026-10-23 • via Nuitee
X
xiandro • family_with_children • be
10
Pros:

Goede locatie, rustige kamers en top personeel.

Cons:

Niks.

2026-10-23 • via Nuitee