The Swan Hotel

I think we went on the wrong day. The pub was having a karaoke night which turned into a night club. What seemed like 100s of people shouting and making noise that even on the 2nd floor we felt like we were in the bar area. At midnight the noise got even worse when pub closed. Finally went to sleep around 1am. This has nothing to do with the staff as im sure by what they were saying at breakfast time they were as shocked by the previous night as we were. However that said we would not return in case it was the same next time

The room was very hot.
The pub had scaffolding round it and a workman outside our room at 9am.
No carpark

The toilet leaked across the floor, the window was rotten and black, there was scaffold round the outside, everything inside was grubby, except the bed, the pub was not nice and the route down a fire escape when the pub was closed was hideous. 9.30 for breakfast to start is so late that is lunchtime!
When i said there appeared to be urine on the floor i was met with 'ffs,' turns out I was wrong it was just the toilet leaking! Oh yes when they came up to see i was out , and my room was left open!

Breakfast didnt start until 9:30am which was to late as I was travelling for work.

Nothing

I went when scaffolding was up on the building, so it was a surprise to open the curtains to a workman. It’s a very old building so legally the loos have to have saniflow waste disposal units attached. These are super loud and mine leaked (clean) water a bit.

The room was roasting hot (they can't control the weather) but our room had been shut off all day with no ventilation and we were right above the kitchen. They had to close the kitchen early due to it being too hot so we missed out on dinner and had to get a kebab as everything else was closed. The bathroom needed updating.. it looked old and grubby. Parking is a nightmare in the area but we made do in the co op carpark to get our bags in (you have to pay for that parking too) and the staff told us where to park up the road. Unfortunately due to our experience we wouldn't stay again, but maybe it's better in the cooler weather.

Staff totally out of their depth. Poor greeting on arrival. No knowledge of wine (which was very ordinary). No proper place to check in. Manager good (helped with bags & was professional) but with badly trained staff and no systems, was not enough.

Booking.com and Swindon Borough Council have been trying to contact this property regarding the cancellation. they have ignored all emails, and their telephone line does not allow you to leave messages to get any contact back. I would be cautious before booking if you are concerned about communication with this hotel.

There is no parking near the hotel - parking space is 300 m away, charges around 6 GBP.

The boiler in the bathroom is quite loud during the night, had a poor night sleep because of that.

The hotel has scaffolding all around at the moment, so there was scaffolding right outside our bedroom window.

Thought breakfast was included but obviously not

Nothing