Hilton Shijiazhuang

Hotels
•
Hilton Hotels & Resorts
9.1 (171 reviews)
No.5 East Street , Shijiazhuang , CN

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly/supportive staff
Excellent location and view
Great breakfast
Large, attractive rooms
Good value (several guests)
Cons:
No air conditioning / poor temperature control
Management/front-desk unprofessional (Hilton Honors not applied)
Isolated very poor stay impacting sleep/check-in experience

Categories

Cleanliness
9.6
Multiple reviews explicitly praise cleanliness ("fantastisch sauber", "The room was clean", friendly cleaning staff) — clearly a strong point.
Service
9.4
Staff are repeatedly described as supportive and friendly; however there are management/front-desk issues (refusal to add Hilton Honors, unprofessional management) so score is high for staff but tempered by management complaints.
Location
9.6
Location/view praised in several reviews ("Traumhafte Lage", good view from high floor) — a clear positive.
Room Quality
8.9
Rooms described as very nice and large, but a significant comfort issue (high indoor temperature, lack of AC) negatively affected sleep for at least one guest.
Amenities
7.5
Notable negative mention that there was no air conditioning (only heating) and that expected Hilton-standard facilities were lacking — amenities are a weakness.
Value for Money
9.3
Several guests state the stay was "worth the money"; one guest felt charged at Hilton rates despite lacking facilities, so generally positive but with isolated complaints.
Food and Beverage
9.4
Breakfast is mentioned positively multiple times ("wunderbares Frühstück", "Ontbijt") — food/Breakfast is a consistent positive.
Overall Experience
9.1
Overall impressions are largely positive (multiple repeat-affirming comments), but there is at least one very negative stay due to temperature/management issues — a mixed overall experience averaging to the target.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-07 23:27

Property Description

Luxurious Accommodation
Hilton, located in downtown Shijiazhuang, offers upscale accommodation with elegant decoration and well-equipped facilities. Each unit is sumptuously furnished, providing ample natural light and city views.

Abundant Amenities
The hotel boasts over 2,600 square metres of meeting space, a 24-hour business centre, a full-service spa, an indoor swimming pool, and prestigious Executive Lounge access in select units. Guests can also relax in the hot tub, work out at the gym, or enjoy barbeque facilities.

Diverse Dining Options
With 5 on-site dining choices, including China Club for modern Cantonese cuisine and Flame Rotisserie & Grill Specialty Restaurant for Himalayan salt-aged meats, guests can indulge in a variety of international flavors. The all-day dining Horizon Restaurant and Altitude Bar & Lounge offer further dining experiences.

Book your stay at Hilton for a luxurious and convenient experience in Shijiazhuang.

Important information:

The property provides chargeable airport shuttle service. Guests who wish to use the service are kindly requested to inform the property in advance. Contact details can be found on your booking confirmation.

Please note that from 1 Jan 2015, extra charges apply for on-site parking.

The Executive Lounge is currently closed. Guests who book a room on the Executive floor can enjoy their Executive Lounge benefits at the Shikailan Lobby Bar, located on the 31st floor.

Your health is of paramount importance to us. To ensure you have a safe journey, we recommend that you check the requirements of your destination regarding epidemic control measures when placing your order and before your departure. If you have any further questions prior to departure, we recommend that you consult with the relevant local authorities at your destination. Thank you very much for your understanding and cooperation! (Tips valid from 2022/1/24)

We are committed to providing a safe, enjoyable experience from check-in to check-out. Please check with regional health and government authorities about specific policies that may be in place at the location of your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SJW

Location

Guest Reviews

9.1
Based on 171 reviews
Cleanliness: 9.6
Service: 9.4
Location: 9.6
Room Quality: 8.9
Amenities: 7.5
Value for Money: 9.3
Food and Beverage: 9.4
Overall Experience: 9.1
G
GLORIA • extended_group • pe
10
2026-09-12 • via Nuitee
I
ivan • solo_traveller • rs
9
2026-09-11 • via Nuitee
K
Kinga • extended_group • pl
8
2026-09-07 • via Nuitee
M
Maria • solo_traveller • ch
9
Best place to stay in the area
2026-09-07 • via Nuitee
E
Evelien • solo_traveller • nl
7
Mooie locatie, fijn personeel.
Pros:

Prachtige locatie, mooi hotel.

Cons:

Het hotel kan een upgrade gebruiken. Het is enigzins verouderd.

2026-08-30 • via Nuitee
T
tony • couple • au
9
Very good I would come again
Pros:

Location nice hotel very helpful

Cons:

Everything was okay

2026-08-26 • via Nuitee
A
Antoine Kimbasi • solo_traveller • cd
10
Pros:

The quality of the service in the reception, at the restaurant, the house keeping.

Cons:

The garantie system for the client using his credit card to pay the online booking

2026-08-24 • via Nuitee
Y
Yamei • couple • cn
10
2026-08-09 • via Nuitee
T
Torsten • solo_traveller • de
10
Ein Ausgangspunkt mit sehr hohem Niveau!
Pros:

Traumhafte Lage, fantastisch sauber, wunderbares Frühstück, sehr schöne und große Zimmer!

Cons:

-————————

2026-07-17 • via Nuitee
J
Javier • couple • es
10
2026-06-17 • via Nuitee
X
Xavier • extended_group • es
9
2026-06-14 • via Nuitee
M
Mahsa • solo_traveller • nl
9
Pros:

The room was clean.
The staff was supportive.

2026-05-17 • via Nuitee
T
Tjerk • couple • nl
8
Zeker voor herhaling vatbaar
Pros:

Kamer. Ontbijt. Uitstraling

2026-05-13 • via Nuitee
E
Eunhye • couple • kr
10
2026-05-08 • via Nuitee
Y
YJ • solo_traveller • cn
8
2026-04-27 • via Nuitee
A
Abhishek • couple • au
10
2026-04-21 • via Nuitee
T
Tjerk • couple • nl
8
2026-04-14 • via Nuitee
L
Leonteva • solo_traveller • ru
10
2026-04-08 • via Nuitee
W
Wayne • family_with_children • ca
4
My stay was extremely poor.
Pros:

The hotel is on a high floor with a good view. The service staff are okay, but the management is not very professional. Based on my experience with many high-end hotels, this hotel doesn't seem like a Hilton.

Cons:

What makes me feel most profound is that the indoor temperature is 26.5 degrees, which has seriously exceeded the average indoor temperature of 21 degrees that the human body can bear. How can we talk about sleep when we feel hot all night with our buttocks bare? So I was so impressed that night and couldn't sleep. When I asked them to adjust the indoor temperature, they said that there was no air conditioning, only heating, that is, it was uncontrollable, so it was not like the style of the Hilton Hotel, just hung a Hill. Don's signboard does not have the facilities that Hilton should provide. Chargeable is still Hilton's standard, so all this leads to a very bad check-in experience. I asked the front desk staff to add my stay to my Hilton Honors points, but they said no, because it was booked through a third party. I was surprised because I always get points for bookings through third-party hotels. Is this Hilton different from the other Hilton?

2026-04-02 • via Nuitee
W
Wojciech • solo_traveller • pl
10
2026-03-26 • via Nuitee