The Memory at On On Hotel

Hotels
9.2 (2833 reviews)
19 Phang-Nga Road, Talad Yai, Muang, Phuket , Phuket Town , th

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Laundry
Luggage storage
Airport shuttle
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Beautiful decor
Comfortable rooms
Cons:
Staff training issues
Reservation confusion
Perceived tourist trap

Categories

Cleanliness
8.1
Concerns over staff being untrained and confusion indicating potential cleanliness issues.
Service
9.98
Nathan and staff received multiple positive mentions for their helpfulness and friendliness.
Location
9.61
Repeatedly highlighted as excellent, especially for proximity to attractions.
Room Quality
9.56
Rooms praised for comfort and decor.
Amenities
9.09
Basic amenities mentioned positively, though not elaborated.
Value for Money
9.05
One mention of better options available, impacting perceived value.
Food and Beverage
8.6
Not specifically mentioned in reviews.
Overall Experience
9.57
Mixed reviews, overall a delightful stay except for the significant reservation issue.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 00:55

Property Description

Historic Charm in Phuket Old Town

Convenient Location: Situated in the heart of Phuket Old Town, The Memory at On On Hotel offers easy access to nearby attractions such as Central Festival Phuket Shopping Mall and Patong Beach.

Comfortable Accommodation: Enjoy private rooms equipped with amenities like free WiFi, cable TV, and en suite bathrooms, ensuring a comfortable stay for all guests.

Local Dining: Immerse yourself in the vibrant culinary scene with a variety of local and international restaurants just a short 5-minute walk away.

Experience the perfect blend of comfort and convenience at The Memory at On On Hotel. Book now for an unforgettable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HKT

Location

Guest Reviews

9.2
Based on 2833 reviews
Cleanliness: 8.1
Service: 9.98
Location: 9.61
Room Quality: 9.56
Amenities: 9.09
Value for Money: 9.05
Food and Beverage: 8.6
Overall Experience: 9.57
C
Claudia Marcela • solo_traveller • ar
10
Pros:

Excelente hotel, calidad, precio, pleno centro , la Amabilidad del personal PREMIUN...Ambiente de Paz total.Personal te ayudan en todo y la excursión a las phi phi desde el hotel, SERVICIO 10..Gracias chicos son todo lo que esta bien!! Nahan un.GENIO.

Cons:

Nada

2026-08-29 • via Nuitee
A
Ana • solo_traveller • es
10
2026-08-28 • via Nuitee
F
Francisco • couple • es
10
Excelente en todos los sentidos
Pros:

Nos encantó todo. La decoración, la ubicación pero sobre todo el personal. Una atención de 5 estrellas. Penny y su equipo son un 10 total

Cons:

En la habitación que estuvimos, mucho ruido de algún compresor de aire acondicionado o algo así.

2026-08-28 • via Nuitee
A
Ana • solo_traveller • es
10
2026-08-28 • via Nuitee
K
Katy • solo_traveller • fr
10
2026-08-27 • via Nuitee
J
Jane • couple • au
9
Pros:

The ambience of this elegant boutique hotel is liking stepping into the colonial past. It is smack bang in the middle of Old Town Phuket which is famous for it’s history and ‘Sino-Portuguese’ architecture. The Memory at On On Hotel captures this beautifully with the preservation of it’s building and decor featuring Chinese furniture, porcelain and old photos. We loved its ‘old world’ charm.

Cons:

Because the rooms are renovated from the old hotel they tend to be a bit dark.

2026-08-26 • via Nuitee
Z
Zahid • couple • th
9
2026-08-25 • via Nuitee
D
Dorian • solo_traveller • nl
8
heerlijk ontspannen en luze verblijf in een mooi verzorgd hotel met heel vriendelijke staf
Pros:

Heel hartelijke ontvangst en persoonlijke aandacht door de staf.
Comfortabele kamer, mooi en sfeervol.
Perfecte locatie in het midden van de oude stad.
Prachtige sfeer; alsof je in de jaren twintig bent, een beetje koloniaal interieur dat luxe uitstraalt en rust.

Cons:

ik vond het jammer dat mijn kamer geen daglicht had

2026-08-25 • via Nuitee
A
Anna • solo_traveller • au
10
Awesome !!! Definitely will return.
Pros:

I felt like I had gone back it time. It was a wonderful experience although short. Staff excellent. Room beautiful.

Cons:

Nothing.

2026-08-25 • via Nuitee
M
Michela • solo_traveller • it
10
Pros:

Tutto magnifico

2026-08-22 • via Nuitee
T
Thitirat • extended_group • th
8
2026-08-22 • via Nuitee
J
Jeremy • couple • gb
10
2026-08-21 • via Nuitee
T
Tomoyasu • couple • th
8
2026-08-21 • via Nuitee
A
Arno • solo_traveller • de
10
Pros:

Perfekte Lage, wunderschönes Gebäude und hilfreiches Personal. Wir haben an der Rezeption noch ganz kurzfristig eine Exkursion gebucht.

Cons:

Es wird kein Frühstück angeboten.

2026-08-21 • via Nuitee
E
Ellen • couple • de
10
2026-08-21 • via Nuitee
S
Sarah-Jayne • solo_traveller • gb
10
Historic Phuket gem in the heart of Old Town 💙
Pros:

Fabulous historic hotel and excellent value for money. The location is perfect, right in Phuket Old Town and ideal for exploring, especially the Sunday Walking Street Market. The staff were amazing throughout my stay and genuinely made me feel welcome.
The rooms are beautifully decorated and feel very boutique and bougie, while still keeping the character and history of the building. I also loved the hotel’s connection to The Beach and even had a photo of Leonardo DiCaprio beside the bed 😂 Such a fun little detail. Lovely cafe in hotel for breakfast or a coffee/ wine.
I would absolutely stay here again when I return to Phuket. It’s full of character, brilliantly located and definitely worth experiencing. You won’t be disappointed

Cons:

Nothing significant at all. I thoroughly enjoyed my stay and would happily book again. Be aware tourists love this hotel 😂

2026-08-21 • via Nuitee
E
Ellen • couple • de
10
Wir haben uns absolut wohl gefühlt. Nathan stand und mit Tips immer zur Seite. Die Zimmer waren schön und sorgfältig ein
Pros:

Die Geschichte des Hotels. Die Liebe, mit der das Hotel geführt wird. Die Musik, das Café, unser Host Nathan.
Das Personal, die Freundlichkeit.

2026-08-21 • via Nuitee
J
Julia • family_with_children • se
10
2026-08-21 • via Nuitee
M
Michael • couple • hk
10
Perfect stay in the heart of old town
2026-08-20 • via Nuitee
A
Amar • solo_traveller • gb
10
2026-08-20 • via Nuitee