Hanoi Ancient Paradise Hotel

Hotels
9.5 (2324 reviews)
95 Phố Hàng Chiếu , Hanoi , vn

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Helpful, attentive staff (Jasmine, Jonny, Ms. Nga)
Central location near the night market
Spotless, comfortable rooms
Excellent tour desk and trip organization
Delicious breakfast buffet (fresh juices, local noodle soup)
Cons:
Isolated but severe negative staff experience (denied early freshen-up/check-in)
Limited/simple breakfast options mentioned by one guest
Small lobby and elevator placement can be inconvenient with heavy luggage

Categories

Cleanliness
10
Multiple reviews explicitly state rooms were 'spotless', clean and well maintained; housekeeping praised for attention to cleanliness.
Service
9
Generally lauded — Jasmine, Jonny, Ms. Nga and bellboys repeatedly praised for helpfulness and attentiveness; however one review reports a strongly negative staff interaction (denied early freshen-up), indicating some inconsistency.
Location
10
Consistently noted as central and convenient, frequently described as near the night market and surrounded by amenities.
Room Quality
9.5
Rooms described as cozy, comfortable, spacious in several reviews; showers and room size positively mentioned.
Amenities
9
Tour desk and trip organization repeatedly praised; minor inconvenience noted about small lobby and elevator placement, but staff assist with luggage.
Value for Money
9
Most guests felt the hotel delivered as described and recommended it (including organized tours), though one guest opted for a nearby alternative after a negative experience.
Food and Beverage
9.5
Mixed but strong: several guests praised the breakfast buffet, fresh juices and local noodle soup; one guest noted limited/simple breakfast options.
Overall Experience
10
Predominantly very positive experiences: trustworthy staff for tours, stress-free trip arrangements, central clean property — despite an isolated severe negative service report.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 03:51

Property Description

Prime Location in Hanoi
Located in the heart of Hanoi, just steps away from popular attractions like Hanoi Old City Gate and Thang Long Water Puppet Theater.

Comfortable Rooms with Modern Amenities
Our air-conditioned rooms come with free WiFi, flat-screen TVs, and private bathrooms, ensuring a comfortable stay for our guests.

Convenient Services
Enjoy the convenience of room service and a 24-hour front desk, making your stay hassle-free and enjoyable.

Experience the charm of Hanoi at Hanoi Ancient Paradise Hotel. Book now for an unforgettable stay in the vibrant city.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Location

Guest Reviews

9.5
Based on 2324 reviews
Cleanliness: 10
Service: 9
Location: 10
Room Quality: 9.5
Amenities: 9
Value for Money: 9
Food and Beverage: 9.5
Overall Experience: 10
L
Lucy family_with_children au
3
Wo
Pros:

It was located in a good spot in the old quarter of Hanoi so we really got to experience some culture

Cons:

ALOT! we booked it based on the reviews but we now question how authentic they all are. 1 out of 2 rooms had a broken door and sunken bed and it was bought to receptions attention and they said ‘oh yes we know’ and changed rooms the next day. The air con is positioned to blow directly into your face so we tossed and turned turning it on and off all night, we booked a tour through reception but they stuffed it up even after we confirmed face to face with them 5 times, breakfast was far from anything nice. The only fresh items was the eggs they cooked to order, no AC anywhere in the communal areas, the hair dryer wasn’t working and housekeeping came to have a look and said that it short circuits so we have to keep drying our hair for 5 secs until it stops and then do it again. There is also a very steep flight of stairs to get to the first level before you can use the elevator and finally - they did ask us to cancel the booking made through booking.com and book through them directly for a small discount which we politely declined.

2026-08-22 via Nuitee
M
Maggie couple ie
9
2026-08-21 via Nuitee
J
Jacqueline family_with_children au
5
Great location if your on a tight budget and just need to sleep safe.
Pros:

we had breakfast included, but after not being able to get the juice out of the container we went else where, so cant comment, Staff were friendly , great location, perfect for a place to sleep

Cons:

Air con was battling on the 6th floor and losing , no wifi on 6 th floor, no help to fix it, cold water was always Luke warm, no Netflix available. Phone didnt work in room and when investigated found it not even connected. staff did apologise but I was up and down for requests and they didnt get back to me when I asked if we could have another room as we had no wifi , and no phone, we just went to sleep waiting.

2026-08-21 via Nuitee
H
Hanna couple de
8
Pros:

Das Hotel lag sehr zentral; das Zimmer war geräumig, sowie auch das Bad. Das Personal war nett.

Cons:

In unserem Zimmer konnte man ab 6Uhr die Küche hören und im weiteren Verlauf des Tages dann auch den Frühstücksraum.

2026-08-21 via Nuitee
O
Ouhella extended_group ch
10
2026-08-20 via Nuitee
E
Elena couple it
8
2026-08-20 via Nuitee
F
Faith couple gb
10
Pros:

If you’re planning to explore the weekend night market, I’d definitely recommend staying here. The hotel is right in the middle of the action, so we could easily walk out and enjoy the market in the evening. The bellboys were especially kind and always handled our bags carefully. Our room was clean, organized, and comfortable, with everything kept in good condition. The combination of the location and friendly service made our stay really enjoyable.

2026-08-20 via Nuitee
K
Kaitlyn couple au
10
Pros:

The reception staff made our trip so much better. They are genuinely friendly people. The hotel is right by the night market action, super convenient. Rooms are beautiful and very clean 46. The staff here goes above and beyond. The tour desk lady hooked us up with an amzing overnight boat cruise. It’s so convenient having a trustworthy travel desk right in the lobby. Central and very clean hotel.

2026-08-19 via Nuitee
S
Samuel extended_group gb
10
A lovely experience overall
Pros:

We really enjoyed the breakfast buffet, especially the fresh and tasty local options. Everything was well prepared and felt high quality. The bell staff also deserve a mention for being so quick and helpful with our luggage when we checked out.

2026-08-19 via Nuitee
M
Montserrat couple es
10
Perfecte
Pros:

L'habitació està molt ben equipada. Els llits són confortables. No se sent el soroll de l'exterior. L'esmorzar és molt complet, tipus buffet. La situació perfecte, just al centre i aprop de moltes atraccions de Hanoi.

2026-08-18 via Nuitee
L
Liam family_with_children gb
10
Pros:

We arranged a day tour with the lady at the lobby, and everything went smoothly. She was friendly, helpful, and explained all the details clearly before we set off. We really appreciated how easy she made the booking. The hotel was also a great choice—modern, very clean, and right in the heart of the city. There was always something happening around us, with lots of places to eat and explore within walking distance.

2026-08-18 via Nuitee
C
Charles extended_group au
10
A great place to stay!
Pros:

We were really impressed with the staff. They were incredibly helpful when we ran into a problem with our SIM cards and went out of their way to sort it out for us. The location was perfect for checking out the night market, and the room was clean and well maintained.

2026-08-18 via Nuitee
I
Isabel couple au
10
Pros:

A big thank you to the lady at the travel desk for helping us arrange our countryside and mountain trips. We were a little concerned about safety at first, but she recommended a reliable and professional tour operator, which gave us peace of mind. Everything went smoothly, and we had a fantastic time. The hotel itself was clean and centrally located, so it was a very convenient base for exploring.

2026-08-18 via Nuitee
S
Sereti couple gr
7
2026-08-17 via Nuitee
G
Georgina family_with_children gb
7
Pros:

The staff were extremely helpful and welcoming

Cons:

The room was basic - a bit smaller than we expected.

2026-08-16 via Nuitee
L
Lorenzo couple it
9
2026-08-16 via Nuitee
A
Andrea couple it
8
Pros:

Stanza pulita e accogliente in una posizione ottima.

Cons:

Quello che non ci e’ piaciuto e’ che la stanza nonostante fosse gia pronta con 2 ore di anticipo rispetto all’orario di check in, ci hanno detto che ce l’avrebbero consegnata subito se cancellavamo da booking la prenotazione.
Ci siamo opposti visto che il periodo di cancellazione gratuita fosse gia passato e allora ci hanno fatto aspettare 2 ore per darci la stanza.

2026-08-15 via Nuitee
F
Finlay extended_group gb
10
Great location and lovely hotel
Pros:

Brilliant location in the heart of the Old Quarter. The staff were so helpful and the breakfast was great, with an option for pho every morning.

2026-08-15 via Nuitee
M
Mariam couple au
10
Pros:

The breakfast was one of the highlights of our stay. We loved that the buffet changed each day, offering fresh fruits, juices, and different choices to start the morning. The local noodle soup was especially delicious and gave us a great taste of the local cuisine. The lobby team were always friendly and cheerful, making us feel welcome every time we came back. With the night market nearby, the location was perfect for enjoying the city in the evening.

2026-08-15 via Nuitee
J
Jaxon extended_group au
10
Pros:

The front desk staff made our stay truly special. She was incredibly kind and welcoming, giving us a map and sharing recommendations for authentic local food spots away from the usual tourist areas. Her suggestions helped us discover a more genuine side of Hanoi. The hotel’s location was also excellent, right near the night market and perfect for exploring the city on foot. Our room was cozy, comfortable, and spotless. We really appreciated the warm hospitality and thoughtful service throughout our stay.

2026-08-15 via Nuitee