The Kuta Beach Heritage Hotel - Managed by Accor

Hotels
•
Accor
7.8 (1662 reviews)
Jalan Pantai Kuta Br. Pande Mas Badung , Kuta , ID

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Excellent location by Kuta Beach
Friendly, helpful staff
Walking distance to shops and restaurants
Some very clean, relaxing rooms reported
Luxurious towels mentioned
Good for surfing/beach access
Cons:
Pool discolored and surrounding residue
Poor lighting in rooms
Hotel/building appearing run-down
Breakfast frequently criticized and reduced
Noise at night / nightclub above
Occasional missed housekeeping

Categories

Cleanliness
8
Mixed reports: several guests praised very clean rooms and luxurious towels, but others noted discolored pool, black residue around pool areas and occasional missed housekeeping.
Service
9
Consistently positive: multiple reviews highlight friendly, helpful and hospitable staff.
Location
9.5
Very strong: repeatedly described as right in front of Kuta Beach, close to shopping and walking distance to restaurants and Beachwalk.
Room Quality
7.8
Mixed: some guests report excellent rooms, while others mention poor lighting, dated appearance, occasional noisy guests and an underwhelming balcony pool.
Amenities
6.5
Below average: pool issues (discoloration, residue), balcony pool underwhelming and reductions to breakfast/food service; towels noted as a positive.
Value for Money
7.6
Mixed sentiment: some call it good value for a stopover; others feel it is overpriced given rundown areas and cutbacks to services.
Food and Beverage
6
Generally negative: breakfast often described as poor or cold, toaster issues and noticeable cutbacks to breakfast offerings.
Overall Experience
8
Generally positive due to excellent location and staff, but overall impression is dampened by noise, signs of being run-down and inconsistent cleanliness/food.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 04:14

Property Description

Oceanfront Luxury Accommodation
The Kuta Beach Heritage Hotel - Managed by Accor offers well-appointed rooms with stunning views of the ocean, ensuring a luxurious stay just steps away from Kuta Beach.

Convenient Amenities
Enjoy the convenience of a gym, free Wi-Fi, and an outdoor pool overlooking the ocean. The hotel also provides free coffee and tea daily, ensuring a comfortable and relaxing stay for all guests.

Exceptional Services
From luggage storage to airport transfers, the hotel goes above and beyond to cater to guests' needs. Explore the area with ease using the tour desk for sightseeing arrangements, or indulge in international cuisine at The Waves restaurant.

Book your oceanfront stay at The Kuta Beach Heritage Hotel - Managed by Accor for a truly unforgettable experience.

Important information:

Please note that the credit card used for booking must be presented upon check-in, otherwise the property may request that full payment is settled immediately with an alternative method. Any deposit paid will be refunded to the original card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DPS

Location

Guest Reviews

7.8
Based on 1662 reviews
Cleanliness: 8
Service: 9
Location: 9.5
Room Quality: 7.8
Amenities: 6.5
Value for Money: 7.6
Food and Beverage: 6
Overall Experience: 8
S
Steve • solo_traveller • au
9
Pros:

Staff are fantastic super nice

Cons:

Hotel needs an update and some repairs

2026-09-19 • via Nuitee
B
Babanjeet • couple • au
1
2026-09-16 • via Nuitee
M
Mal • couple • au
7
2026-09-16 • via Nuitee
S
Sulaiman • solo_traveller • sa
7
2026-09-14 • via Nuitee
D
Dževad • couple • at
5
Pros:

The stuff is really nice and helpful

2026-09-13 • via Nuitee
V
VUYELWa • solo_traveller • us
10
2026-09-13 • via Nuitee
G
Giusy • solo_traveller • it
10
2026-09-11 • via Nuitee
D
Dean • couple • us
10
Pros:

Great Location, Great value, friendly staff nice rooms

2026-09-08 • via Nuitee
L
Laila • solo_traveller • es
10
Pros:

Habitación amplia, comida muy buena, zona de piscina siempre con disponibilidad de hamacas, y el trato excelente del personal.

2026-09-07 • via Nuitee
C
Christine • extended_group • au
10
Would chose this hotel again - such a great spot and super staff.
Pros:

Centrally located, extremely clean and such and amazing choice for breakfast. Staff very attentive and made a very hot cup of tea each morning. Swimming pool very clean and well presented. All staff we so friendly and welcoming - a fabulous place to stay.

Cons:

No booklet in the room on hotel facilities.

2026-09-03 • via Nuitee
M
MICHAEL • solo_traveller • au
10
Ok
Pros:

Location

2026-09-02 • via Nuitee
G
giga • solo_traveller • nl
1
Pros:

Niks

Cons:

Veel betaald voor een kamer zonder uitzicht

2026-08-31 • via Nuitee
مبارك • extended_group • sa
10
2026-08-31 • via Nuitee
R
Rick • couple • au
8
2026-08-29 • via Nuitee
N
Nathan • couple • us
7
2026-08-27 • via Nuitee
P
Paul • couple • au
8
Would stay there again
Pros:

Location was really handy

Cons:

The overall experience was great clean and staff friendly

2026-08-26 • via Nuitee
J
John • couple • au
10
Pros:

Staff best anywhere

2026-08-22 • via Nuitee
D
David • couple • au
7
2026-08-20 • via Nuitee
A
Adam • solo_traveller • au
10
2026-08-18 • via Nuitee
S
Sumit • solo_traveller • us
7
Overall a very good hotel - good value for money - needs renovation
Pros:

breakfast was excellent
room was good - BUT the accessories are very old and need renovation
bathroom is clean and usable but looks old and does not have polish / finese - equipments in bathroom were minimal
Staff exceeded expectations and so did the cocierge team

Cons:

can be noisy at time if you are not in the right room
There is a bar right below the hotel where late night music and singing blares on
Some rooms can get very noisy till midnight

2026-08-16 • via Nuitee