The Urban

Hotels
Independent
9.6 (20 reviews)
Angkor Night Market St, Siem Reap, Siem Reap Province , Siem Reap , KH

Facilities

Full-service spa
Health or beauty spa nearby
Proposal/romance packages available
Express check-out
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Exceptionally friendly and helpful staff (many named)
Central, convenient location within walking distance of attractions
Clean, spacious and comfortable rooms
Lovely pool and garden; relaxing atmosphere
Great food and breakfast; cooking workshop praised
Good amenities including gym and massage
Strong value for money and helpful guest services (transport, storage, late checkout support)
Cons:
Gym reported as 'too hot' by at least one guest
Limited Mandarin/Chinese-speaking staff noted as a minor improvement area

Categories

Cleanliness
9.6
Rooms repeatedly described as clean and comfortable; guests mention tidy rooms and helpful housekeeping.
Service
10
Outstanding, repeatedly praised staff (many named: Pisey, Panha, Marita, Sopanha, Daro, Neang, Sam, etc.) who were helpful, welcoming and went beyond expectations.
Location
9.8
Described as centrally located and convenient with easy access to restaurants, markets and attractions; many guests called the location 'perfect'.
Room Quality
9.6
Rooms described as spacious, comfortable and well maintained; guests appreciated the space and amenities in-room.
Amenities
8.5
Strong amenities overall (pool, garden, gym, cooking workshop, massage) praised by many, but a few mentions of the gym being too hot and minor service-language gaps slightly reduce the score.
Value for Money
9.7
Guests commented the restaurant prices are affordable and many said it was the best hotel they stayed at — strong perceived value.
Food and Beverage
9.6
Food and breakfast repeatedly praised as 'delicious' and 'great'; restaurant and chef/cooking workshop receive strong positive mentions.
Overall Experience
10
Consistently exceptional stays reported; guests emphasize warm, personal service and a desire to return, summarizing stays as fantastic.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-06-04 19:17

Property Description

Indulge in a luxurious getaway at The Urban, your oasis in the vibrant heart of Siem Reap.

Spa Serenity
Unwind with rejuvenating treatments at our on-site spa, offering massages, body treatments, and facials designed to pamper your senses and refresh your spirit.

Culinary Delights
Savor exquisite meals at our restaurant or enjoy casual snacks at the cafe. Relax with a drink at our bar/lounge or poolside bar, ensuring every moment is a delight.

Prime Location
Steps away from the bustling Angkor Night Market and only a short walk to Pub Street, you’ll be at the center of cultural exploration while enjoying easy access to the stunning Angkor Wat.

Experience ultimate comfort and convenience – book your stay at The Urban today!

Important information:

  • Pool access available from 9:00 AM to 9:00 PM.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: REP

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

9.6
Based on 20 reviews
Cleanliness: 9.6
Service: 10
Location: 9.8
Room Quality: 9.6
Amenities: 8.5
Value for Money: 9.7
Food and Beverage: 9.6
Overall Experience: 10
M
Mónica solo_traveller es
10
Pros:

Nos encantó el trato recibido desde el principio sobre todo por parte de Marita, Panha y Daro. Incluso me acompañaron al centro de salud por un accidente en moto que tuvimos. La piscina está genial, y la comida está riquísima. El desayuno está genial también. Es el mejor hotel donde hemos estado sobre todo por el equipo que lo forman.

2026-05-30 via Nuitee
A
aleyna gökçen couple tr
10
2026-05-30 via Nuitee
N
Nóra solo_traveller hu
10
2026-05-30 via Nuitee
N
Nabila Mariam solo_traveller de
10
Perfect stay
Pros:

Location, Hotel, room all perfect . I stayed in two Hotels and really liked this one . It has everything you wish for: clean rooms, pool and gym. The staff was amazing especially Pisey & Panha and trainee Neang. They helped me with my requests and were so kind.
I would definitely come back and recommend it to the fullest !

2026-05-30 via Nuitee
V
Vrahoulakis extended_group gb
10
2026-05-30 via Nuitee
N
Nicole Fernanda solo_traveller nz
10
A fantastic stay from start to finish
Pros:

I had a great stay at The Urban in Siem Reap.

The staff were very friendly and helpful. Sith Sopanha, Pisey, Marita, and the team gave me a warm welcome, offered great recommendations, and helped arrange transportation, making everything easy.

My room was clean and comfortable. I enjoyed the pool after visiting the temples and had a fantastic massage at the hotel.

The location was convenient, with easy access to restaurants, markets, and attractions. I also enjoyed the food and service at the restaurant where the prices are affordable.

What I liked most was how welcoming everyone was. The team made me feel at home throughout my stay. I’d definitely stay here again if I return to Siem Reap.

2026-05-30 via Nuitee
K
kunal solo_traveller in
10
Pros:

Everything was exceptional.
Staff was outstanding.
Special thanks to Panha, Marita , Pisey,Daro, Ra, Neang.
Will definitily come back to this hotel.

Cons:

Not applicable

2026-05-29 via Nuitee
C
Consuelo couple cl
10
Buenisima estancia en Siem Reap, todos amables
Pros:

Sopanha y Daro muy buenos anfitriones, amables y preocupados de que todo este bien

Cons:

Nada

2026-05-29 via Nuitee
T
Tsungjung solo_traveller cn
9
親切,微笑
Pros:

早餐還可以,服務人員都很親切,如果有中文人員更好

2026-05-28 via Nuitee
J
Jolijn couple nl
10
Geweldig hotel met alles er op en eraan voor een perfect verblijf!
Pros:

Dit hotel is in één woord geweldig! De locatie is perfect, midden in de stad (alles in de stad op loopafstand) en toch rustig (‘s avonds echt geen enkel geluid gehoord). Het restaurant is super goed, ze hebben net een nieuwe gym erbij gemaakt en een hele mooie plek om een kookworkshop te doen. Ga dit echt doen, de chefs zijn geweldig en het eten is super! Het zwembad en de tuin zijn ook een uitkomst. En dan heb ik het nog niet over het leuke personeel gehad. De mensen hier doen hun uiterste best om je verblijf het fijnst mogelijk te maken. Het voelde ook echt persoonlijk. Vooral Sam de bedrijfsleider was erg professioneel en meegaand. Ik moest plots mijn boeking wijzigen vanwege een medisch voorval en dit was allemaal geen probleem. Ontzettend fijn! Marita, Neang en Panha waren ook ontzettend lief en vroegen elke dag even hoe het met ons ging. En de rest van het personeel was ook geweldig, ik wist helaas niet al hun namen. Dankjewel voor het leuke verblijf!

2026-05-28 via Nuitee
K
KRISTINA solo_traveller at
10
Pros:

Das beste Hotel in dem ich in Kambodscha war!!! Alles war perfekt! Die Mitarbeiter*innen waren unglaublich aufmerksam und freundlich! Ich werde bestimmt wieder kommen!

2026-05-27 via Nuitee
耀文 solo_traveller tw
10
Pros:

非常感謝the urban的照顧
Sam 非常的親切
這邊安排的觀光行程也很棒
感謝Mr.Rith

Cons:

沒有

2026-05-27 via Nuitee
K
Kalliopi solo_traveller nl
10
I booked for 2 days and stayed for 2 weeks, that summarise everything
Pros:

Jungle like garden and pool, gym, great food, amazing staff

Cons:

Too hot in the gym

2026-05-27 via Nuitee
B
Bennath couple gb
10
2026-05-27 via Nuitee
N
Noah solo_traveller au
10
Natural jungle feel in the heart of siem reap
Pros:

Very natural vibe

2026-05-27 via Nuitee
P
Patryk solo_traveller de
10
All I can say is that I 100% recommend this platform.
Pros:

I was very satisfied with the service at this hotel. Everything was of a high standard and the staff were very friendly. I would 100% recommend this hotel to anyone visiting Cambodia

Cons:

😊😊😊❤️🇰🇭

2026-05-26 via Nuitee
C
Carlotta couple it
10
Soggiorno fantastico. 100% consigliato.
Pros:

Tutto! La piscina e le aree comuni sono molto comode e pulite. Lo staff è incredibile, tutti gentilissimi. L’aria condizionata funziona alla perfezione ed è fondamentale quando fa così caldo. Abbiamo anche usufruito del ristorante più volte e tutto quello che abbiamo provato è stato buonissimo. La posizione è centralissima ma lontana dal casino, la notte si dorme molto bene. Ci siamo trovati davvero bene, il miglior hotel dopo mesi di viaggio. Avevamo prenotato solo tre notti e alla fine ne abbiamo fatte sei.

Cons:

Nulla, tutto perfetto.

2026-05-26 via Nuitee
S
Simon Broderick solo_traveller gb
9
Hotel is nice and quiet and well located to walk into town
Pros:

Hotel is nice and quiet and well located to walk into town

2026-05-26 via Nuitee
E
Emma couple gb
10
Wish i had booked more nights!
Pros:

The room was very spacious and the staff were wonderful. Very attentive staff, who were kind and welcoming. They helped us arrange a tuk tuk to go to Angkor Wat and also allowed us to use the pool and have access to a shower even after we had checked out. They stored our bags and gave us ice cold free refreshments.

Cons:

nothing

2026-05-26 via Nuitee
H
Handan solo_traveller tr
10
2026-05-26 via Nuitee