The Urban

Hotels
•
Independent
9.6 (20 reviews)
Angkor Night Market St, Siem Reap, Siem Reap Province , Siem Reap , KH
855-98562556

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Facilities

Full-service spa
Health or beauty spa nearby
Proposal/romance packages available
Express check-out
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Exceptionally friendly and helpful staff (many named)
Central, convenient location within walking distance of attractions
Clean, spacious and comfortable rooms
Lovely pool and garden; relaxing atmosphere
Great food and breakfast; cooking workshop praised
Good amenities including gym and massage
Strong value for money and helpful guest services (transport, storage, late checkout support)
Cons:
Gym reported as 'too hot' by at least one guest
Limited Mandarin/Chinese-speaking staff noted as a minor improvement area

Categories

Cleanliness
9.6
Rooms repeatedly described as clean and comfortable; guests mention tidy rooms and helpful housekeeping.
Service
10
Outstanding, repeatedly praised staff (many named: Pisey, Panha, Marita, Sopanha, Daro, Neang, Sam, etc.) who were helpful, welcoming and went beyond expectations.
Location
9.8
Described as centrally located and convenient with easy access to restaurants, markets and attractions; many guests called the location 'perfect'.
Room Quality
9.6
Rooms described as spacious, comfortable and well maintained; guests appreciated the space and amenities in-room.
Amenities
8.5
Strong amenities overall (pool, garden, gym, cooking workshop, massage) praised by many, but a few mentions of the gym being too hot and minor service-language gaps slightly reduce the score.
Value for Money
9.7
Guests commented the restaurant prices are affordable and many said it was the best hotel they stayed at — strong perceived value.
Food and Beverage
9.6
Food and breakfast repeatedly praised as 'delicious' and 'great'; restaurant and chef/cooking workshop receive strong positive mentions.
Overall Experience
10
Consistently exceptional stays reported; guests emphasize warm, personal service and a desire to return, summarizing stays as fantastic.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-06-04 19:17

Property Description

Indulge in a luxurious getaway at The Urban, your oasis in the vibrant heart of Siem Reap.

Spa Serenity
Unwind with rejuvenating treatments at our on-site spa, offering massages, body treatments, and facials designed to pamper your senses and refresh your spirit.

Culinary Delights
Savor exquisite meals at our restaurant or enjoy casual snacks at the cafe. Relax with a drink at our bar/lounge or poolside bar, ensuring every moment is a delight.

Prime Location
Steps away from the bustling Angkor Night Market and only a short walk to Pub Street, you’ll be at the center of cultural exploration while enjoying easy access to the stunning Angkor Wat.

Experience ultimate comfort and convenience – book your stay at The Urban today!

Important information:

  • Pool access available from 9:00 AM to 9:00 PM.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: REP

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

9.6
Based on 20 reviews
Cleanliness: 9.6
Service: 10
Location: 9.8
Room Quality: 9.6
Amenities: 8.5
Value for Money: 9.7
Food and Beverage: 9.6
Overall Experience: 10
R
rice • extended_group • us
10
Lovely people and site.
Pros:

Esthetics and overall feel to the site was peaceful and relaxing. Once we got the AC working and cranking, all was good.

Cons:

NA

2026-07-24 • via Nuitee
S
Stan • couple • nl
10
Zou zeker terugkomen!
Pros:

Personeel was heel vriendelijk, erg veel comfort en de ligging van het hotel was erg centraal!

Cons:

De douche had niet echt warm water.

2026-07-23 • via Nuitee
J
Josef Nepomucky • solo_traveller • cz
9
Pros:

Velmi milý personál, bazén a celková oáza klidu :)

2026-07-23 • via Nuitee
A
Andy • solo_traveller • gb
10
Amazing
Pros:

Everything waa amazing. Value for money was amazing. Rooms were great, food amazing, garden great, staff super friendly.. I can go on....

Cons:

I am really struggling here.... If i have to say anything, the staff were sometimes too nice and i felt bad if i was not as positive back and also the pool area was tight.

2026-07-23 • via Nuitee
W
Wietse • couple • nl
10
Fantastisch
Pros:

Wat een fantastische plek. Het personeel is onwijs vriendelijk, de kamers zijn schoon, het zwembad is perfect. Alles aan dit hotel was heerlijk. We hebben ons verblijf daarom verlengd, echt een top plek om even helemaal tot rust te komen, maar toch snel in het centrum te zijn. Absolute aanrader!

Cons:

Niks

2026-07-22 • via Nuitee
K
Kuniko • solo_traveller • us
10
Pros:

Pisay and Sam and all the other staff were wonderful in caring for me during my stay. This was the second time I stayed here in my two weeks in Cambodia, and once again, I was impressed with the level of service, the great quality of the restaurant food, and the amazing amenities like the beautiful pool. Would recommend this hotel to anyone staying in Siem Reap!

Cons:

Nothing, everything was great!

2026-07-21 • via Nuitee
K
Keegan • couple • au
10
I was here for a week and could gladly have stayed for a month. Well done to all management and staff
Pros:

The staff are excellent always willing to help and forever smiling

Cons:

It’s hard to find fault. The location, facilities, food and staff were above average

2026-07-21 • via Nuitee
M
Magdalena • solo_traveller • pl
10
Bardzo polecam
Pros:

Dbalosc o szczegoly

2026-07-21 • via Nuitee
M
MELANIE • couple • fr
10
2026-07-21 • via Nuitee
E
elizabeth • solo_traveller • au
10
2026-07-21 • via Nuitee
M
Marek • solo_traveller • cz
9
2026-07-20 • via Nuitee
A
Alice • couple • it
10
Soggiorno fantastico
Pros:

Struttura meravigliosa, posizione centrale a due passi da Pub Street. Pulizia impeccabile e personale gentilissimo.

2026-07-20 • via Nuitee
N
nestor • solo_traveller • es
9
Pros:

En general todo fue perfecto, el servicio siempre super atento y dispuesto a facilitarte todo lo que necesites para tu estancia en Siem Rep

Cons:

Una de las habitaciones dobles demasiado olor a humedad pero nada que fuera insoportable

2026-07-19 • via Nuitee
T
Tom • solo_traveller • il
10
Pros:

המלון במיקום מרכזי , כמה דקות הליכה מהפאב סטריט , צוות המלון מדהים ועוזר בכל מה שצריך.

Cons:

אין

2026-07-18 • via Nuitee
M
mengran • solo_traveller • cn
10
2026-07-18 • via Nuitee
D
Daniel • solo_traveller • es
10
Un sitio para volver.
Pros:

Increíble alojamiento en el centro de la ciudad, una piscina increíble que te traslada a otro lugar ayudado por la decoración del hotel. La comida está increíble, además uno de los mejores restaurante (desayuno comida y cena) de la ciudad. Habitación y cama cómodas y amplias. Amabilidad del servicio.

Cons:

Quizás mejoraría la ducha, el chorro algo pequeño. Y el wifi funcionaba 9/10.

2026-07-17 • via Nuitee
S
Sean • extended_group • us
10
This was a very relaxing place to come back to after exploring Siem Reap.
Pros:

Very clean room and very friendly staff. Check-in was very smooth, and the attached restaurant had reasonable prices.

2026-07-17 • via Nuitee
V
Vohreakcheysak • extended_group • kh
10
2026-07-16 • via Nuitee
E
Emilie • solo_traveller • fr
8
Pros:

En fait il y a 3 hôtels : the Urban, the Jungle et The tree. Sur booking nous avons réservé à The Urban mais en fait c'était des chambres de The Tree. Ce n'est pas gênant mais c'est juste un.autte hôtel qq mètres plus loin
La piscine de l'hôtel The Jungle à laquelle nous avions accès. Le personnel très attentif

Cons:

La chambre au rez de chaussée, assombri par les plantes devant la fenêtre, et assez humide. Ka salle de bain très petite et nécessitant une rénovation

2026-07-16 • via Nuitee
A
Anne • family_with_children • nl
10
Geweldig hotel met super staff
Pros:

Perfecte locatie, mooi hotel met veel groen, mooi zwembad, mooie kamer en geweldige staff

Cons:

Niets

2026-07-16 • via Nuitee