Grand Mercure Sapporo Odori Park

Hotels
•
Grand Mercure
7.6 (280 reviews)
1 Nishi11chome, Kita1jo Chuo-ku , Sapporo , JP
+81 11-271-2711

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Friendly, helpful staff / good guest service
Complimentary lounge / evening happy hour
Spacious rooms (larger than typical in Japan) and generally clean for many guests
Good location and convenient transport (limousine/airport shuttle, nearby shops/restaurants)
Breakfast often praised (some guests said it exceeded expectations)
Cons:
Cleanliness issues in some rooms (hair, dust, bad odors) and bathroom problems (shower/bathtub)
Hotel and rooms feel aged; old furniture and visible wall adhesive
Breakfast offerings repetitive on consecutive days
Some staff lacked warmth in service for a minority of guests
Limited in-room amenities (e.g., no in-room coffee) and occasional uncomfortable rollaway beds

Categories

Cleanliness
4.5
Multiple guests reported dirty rooms (hair, dust), bad odors in corridors/rooms and issues with bathrooms (bathtub/shower not working), indicating notable cleanliness problems.
Service
8.8
Staff frequently described as friendly, helpful and responsive (front desk praise, ACCOR gesture, staff provided steam iron), though a few comments noted a lack of warmth from some employees.
Location
8.5
Location was mentioned positively several times (convenient transport links, near coffee shops/restaurants, good for exploring the city) with only minor notes about being slightly away from the busiest area.
Room Quality
7
Rooms praised as spacious and larger than typical for Japan by some, but others cited old furniture, visible wall adhesive, dated rooms and occasional maintenance issues.
Amenities
8
Complimentary lounge/happy hour and shuttle/limousine service are clear positives; some missing in-room items (coffee) and limited amenity variety were also mentioned.
Value for Money
7.5
Several guests felt value was good (all-inclusive, convenient transport), while others were less impressed due to aging facilities and repetitive breakfast offerings, resulting in a moderate value perception.
Food and Beverage
8.2
Breakfast and lounge food/happy hour were repeatedly praised (some said breakfast exceeded expectations), though a few guests found breakfast selections repetitive across days.
Overall Experience
8.3
Many guests expressed intent to return and highlighted relaxing stays and helpful staff, but significant negatives around cleanliness and aging facilities tempered the overall experience for some.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:37

Property Description

Prime Location near Sapporo Station
Comfortable & Well-Equipped Rooms
Delicious Buffet Breakfast

To experience the best of Sapporo with stunning city views, book your stay at Grand Mercure Sapporo Odori Park.

Important information:

Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CTS

Location

Guest Reviews

7.6
Based on 280 reviews
Cleanliness: 4.5
Service: 8.8
Location: 8.5
Room Quality: 7
Amenities: 8
Value for Money: 7.5
Food and Beverage: 8.2
Overall Experience: 8.3
K
Kevin • solo_traveller • us
10
If I ever return I will definitely come back to your hotel
Pros:

The staff at the front desk were awesome. The girls that spoke English were very helpful and friendly.
I can't remember their names, I wish I could send a shout out.
My room with one bed was great because it was a little larger than other hotel rooms in Japan

Cons:

The breakfast was good but a little disappointed with some of the daily selections. They were no specials, everyday the same hot selections. Why not change it a little and offer more varieties of food. I was there 6 days but only dined 4 times. Same thing everyday.

2026-10-26 • via Nuitee
K
Koseki • solo_traveller • jp
5
2026-10-21 • via Nuitee
Y
Yun Sae • solo_traveller • kr
8
Pros:

Complimentary lounge service

Cons:

Old fashioned bed

2026-10-08 • via Nuitee
Y
YOKO • family_with_children • jp
2
2026-09-07 • via Nuitee
Y
YOKO • family_with_children • jp
2
最悪
Pros:

景色，ラウンジ無料

Cons:

汚い部屋　髪の毛　埃　最悪はバスタブ　シャワーが出ない。トイレの便座　
廊下，部屋に，汚水の匂いがする

2026-09-07 • via Nuitee
L
Lowela S. • solo_traveller • ph
10
Pros:

So quiet, and very relaxing hotel

Cons:

None

2026-09-04 • via Nuitee
H
Hiroo • couple • jp
7
朝食目当てに泊まるかどうかです。
Pros:

朝食は和も洋も期待以上でした。

Cons:

部屋が古く、廊下が古さで臭いが気になる。

2026-09-02 • via Nuitee
M
makoto • couple • jp
9
2026-09-01 • via Nuitee
A
abdullah • couple • kw
4
غير مريح
Pros:

غرفة واسعة مقارنة بباقي فنادق اليابان

الموظفون

Cons:

الفندق قديم جداً
لم يتم صبغ الغرفة بعد ازالة ورق الجدران بحيث تنظر الى المادة اللاصقة على الجدران
اثاث قديم جدا في الغرفة و كذلك دورة المياه
اثناء اقامتي كان يوم ممطر فحدث خرير من السقف في غرفتي و تم حل المشكلة لاحقاً

2026-08-31 • via Nuitee
裕美 • couple • jp
5
スタッフの対応もふくめて、いまいちですかね。
Pros:

ロケーションが良かった

Cons:

全体的に古い感じがしました。ラウンジで、コーヒーは、飲めましたが、部屋のコーヒーは、ありませんでした。アメニティも少なくて、残念でした。

2026-08-29 • via Nuitee
D
Dilip • extended_group • in
10
Excellent
Pros:

Property staff provided the steam iron

Cons:

Nothing

2026-08-29 • via Nuitee
P
Phung • extended_group • us
10
2026-08-19 • via Nuitee
M
MASAKO • extended_group • jp
10
また利用したいと思った。
Pros:

オールインクルーシブだった事。
リムジンバスがホテルの裏から出てた事。
交通の便がよかった。
エレベーターが早い。

Cons:

特になし

2026-08-16 • via Nuitee
宗明 • solo_traveller • tw
10
2026-08-13 • via Nuitee
J
JAEHONG • family_with_children • kr
10
Pros:

조식이 매우 고급스러우며 맛있었고, 배정받은 방도 매우 좋았습니다. 덕분에 가족들이 행복하게 여행을 즐길 수 있었습니다. 또한 호텔 내에서 마주쳤던 모든 직원들이 전부 친절하였으며, 중간에 문의를 해도 친절하게 답변해주셨습니다.

2026-08-03 • via Nuitee
K
Koshiba • couple • jp
10
レンタル自転車で市内ウロつくのに最適
Pros:

綺麗で広い部屋
ロケーションも良し

Cons:

少し繁華街から離れてる所

2026-07-12 • via Nuitee
K
Kazuyuki • extended_group • jp
10
2026-07-08 • via Nuitee
K
KAM LEUNG • couple • hk
9
2026-07-06 • via Nuitee
T
tatsuro • extended_group • jp
9
まあまあ
Pros:

ラウンジでのサービス

Cons:

スタッフの対応に温かさが感じられなかった。

2026-07-03 • via Nuitee
L
Liz • extended_group • au
6
Good location, excellent lounge. Needs an update as aged a bit
Pros:

Spacious, clean

Cons:

No lounge to sit on, rollaway bed was very uncomfortable

2026-06-29 • via Nuitee