Hilton MM Grand Hotel Puebla, Tapestry Collection

Hotels
•
Tapestry Collection
8.9 (326 reviews)
Boulevard Atlixco 4303 , Puebla , mx

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly, attentive staff
Spacious, comfortable rooms and beds
Quiet, pleasant atmosphere with good green areas
Convenient location (near mall/Walmart; easy taxi access)
Good breakfast and overall value
Family-friendly, relaxing hotel
Cons:
Occasional housekeeping lapses (some guests reported lack of cleanliness)
Bathroom privacy concerns and small shower in some rooms
Limited breakfast variety; one report of bad-tasting juice
No frigobar in room reported by a guest
Isolated poor service/wifi complaint and delayed check-in
Worn bar seating and minor room wear

Categories

Cleanliness
8.3
Mixed mentions: several guests called rooms 'impecable' but at least one review noted lacking room cleanliness; overall good but occasional housekeeping lapses.
Service
9.3
Consistently praised for attention and friendliness ('Atención y amabilidad', 'personal sumamente atento'), with one isolated comment about unresolved wifi/service.
Location
9.4
Frequently described as an excellent, convenient location (near mall/Walmart; short taxi/Uber to historic centre); praised by multiple guests.
Room Quality
9
Rooms are noted as spacious, comfortable beds and high quality; some guests reported small shower space and limited bathroom privacy in shared occupancy.
Amenities
8.2
Amenities generally good (breakfast service, green areas) but some gaps mentioned: no frigobar reported, worn bar seating, and limited breakfast variety.
Value for Money
9
Described positively for price-performance (explicitly noted as very good value by a guest); overall guests feel the experience justifies the cost.
Food and Beverage
8.4
Breakfast is frequently praised as tasty, though several guests noted limited variety and one mention of poor-tasting juice.
Overall Experience
9.6
Overall very positive: many 'Excelente' and 'Muy agradable' comments, tranquil atmosphere and strong staff service; minor issues (wifi, check-in delays, small bath) did not dominate most stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-07 23:12

Property Description

Unique Architecture and Extensive Garden:
Experience a stay like no other at MM Grand Hotel Puebla, boasting a distinctive architecture style and lush garden providing a tranquil escape from the bustling city.

Luxurious Suites and Modern Amenities:
Indulge in the comfort of our classic green-themed suites equipped with top-notch amenities such as air conditioning, flat-screen TV, and a private bathroom, ensuring a relaxing and enjoyable stay.

Convenient Facilities and Nearby Attractions:
Take advantage of our banquet facilities, gym, and business center, while exploring the nearby Triángulo Las Ánimas Shopping Centre and Angelópolis Shopping Mall, all just a stone's throw away.

Book your stay at MM Grand Hotel Puebla now and immerse yourself in luxury and convenience during your visit to Puebla!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PBC

Location

Guest Reviews

8.9
Based on 326 reviews
Cleanliness: 8.3
Service: 9.3
Location: 9.4
Room Quality: 9
Amenities: 8.2
Value for Money: 9
Food and Beverage: 8.4
Overall Experience: 9.6
M
Miriam • solo_traveller • mx
10
2026-08-07 • via Nuitee
M
Mariesther Taroterapia • solo_traveller • mx
10
W.C. incómodo
Pros:

Es la 2a vez que estoy hospedada y siempre la experiencia ha sido satisfactoria.

Cons:

El comentario en general entre quienes hemos estado ahí es la incomodidad del baño. Sentimos que no tiene privacidad el wc cuando se comparte la habitación con alguien más. Y el espacio de la regadera es muy pequeño.

2026-07-24 • via Nuitee
J
Johnson • solo_traveller • gb
7
2026-07-22 • via Nuitee
M
Martha Griselda • solo_traveller • mx
10
2026-07-21 • via Nuitee
L
Lilia • extended_group • mx
10
2026-07-21 • via Nuitee
E
Eloir • couple • mx
9
Pros:

Todo

Cons:

Nada

2026-07-20 • via Nuitee
M
Martha • solo_traveller • mx
10
Pros:

Hermoso

2026-07-14 • via Nuitee
E
Enrique • extended_group • mx
9
2026-07-12 • via Nuitee
G
Gerardo • couple • es
10
2026-07-04 • via Nuitee
E
Enrique • couple • mx
8
Regular
Pros:

Las inastaoaciones

Cons:

Pésimo servicio del personal. Nunca tuvimos wifi en la habitación y el personal sin resolver

2026-06-30 • via Nuitee
A
Artemio • solo_traveller • es
10
2026-06-30 • via Nuitee
A
Alejandro • family_with_children • mx
10
2026-06-25 • via Nuitee
K
Kimberly • solo_traveller • us
10
2026-06-23 • via Nuitee
J
jxospa • solo_traveller • mx
10
Excelente estancia y servicio
Pros:

Atención y amabilidad del personal. El lugar es muy tranquilo para descanzar.

Cons:

Todo fue muy bien

2026-06-23 • via Nuitee
M
Martha Griselda • solo_traveller • mx
10
Pros:

Tido

2026-06-17 • via Nuitee
M
Manuel • solo_traveller • mx
10
Pros:

La habitación es increíble

Cons:

Lo tardado del check-in

2026-06-09 • via Nuitee
C
Clara • solo_traveller • mx
9
Pros:

Es un Hotel bonito, tranquilo, las habitaciones son de muy buen tamaño, el desayuno es rico

Cons:

Todo muy bien

2026-06-08 • via Nuitee
O
Onasis • solo_traveller • mx
10
2026-05-26 • via Nuitee
A
Antonio • solo_traveller • mx
9
Pros:

Amplia la habitación

Cons:

El ruido del Minisplit

2026-05-21 • via Nuitee
E
Erhard • solo_traveller • de
9
Ruhige komfortable Oase
Pros:

Sehr grosse komfortable Zimmer, hochwertige Ausstattung, bequeme Betten, sehr ruhige gruene Oase inmitten der lauten Stadt, leckeres Fruehstueck in modernen Raemlichkeiten. Walmart sowie Mall in direkter Nachbarschaft. Insgesamt sehr gutes Preis-Leistungsverhaeltnis.

Cons:

Fuer uns alles Top (Ehepaar). Wegen der Entfernung ins historische Zentrum (ca. 5 km) verwendeten wir Taxi oder Uber, problemlos und guenstig.

2026-05-17 • via Nuitee