Hilton MM Grand Hotel Puebla, Tapestry Collection

Hotels
•
Tapestry Collection
8.9 (333 reviews)
Boulevard Atlixco 4303 , Puebla , mx

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly, attentive staff
Spacious, comfortable rooms and beds
Quiet, pleasant atmosphere with good green areas
Convenient location (near mall/Walmart; easy taxi access)
Good breakfast and overall value
Family-friendly, relaxing hotel
Cons:
Occasional housekeeping lapses (some guests reported lack of cleanliness)
Bathroom privacy concerns and small shower in some rooms
Limited breakfast variety; one report of bad-tasting juice
No frigobar in room reported by a guest
Isolated poor service/wifi complaint and delayed check-in
Worn bar seating and minor room wear

Categories

Cleanliness
8.3
Mixed mentions: several guests called rooms 'impecable' but at least one review noted lacking room cleanliness; overall good but occasional housekeeping lapses.
Service
9.3
Consistently praised for attention and friendliness ('Atención y amabilidad', 'personal sumamente atento'), with one isolated comment about unresolved wifi/service.
Location
9.4
Frequently described as an excellent, convenient location (near mall/Walmart; short taxi/Uber to historic centre); praised by multiple guests.
Room Quality
9
Rooms are noted as spacious, comfortable beds and high quality; some guests reported small shower space and limited bathroom privacy in shared occupancy.
Amenities
8.2
Amenities generally good (breakfast service, green areas) but some gaps mentioned: no frigobar reported, worn bar seating, and limited breakfast variety.
Value for Money
9
Described positively for price-performance (explicitly noted as very good value by a guest); overall guests feel the experience justifies the cost.
Food and Beverage
8.4
Breakfast is frequently praised as tasty, though several guests noted limited variety and one mention of poor-tasting juice.
Overall Experience
9.6
Overall very positive: many 'Excelente' and 'Muy agradable' comments, tranquil atmosphere and strong staff service; minor issues (wifi, check-in delays, small bath) did not dominate most stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-07 23:12

Property Description

Unique Architecture and Extensive Garden:
Experience a stay like no other at MM Grand Hotel Puebla, boasting a distinctive architecture style and lush garden providing a tranquil escape from the bustling city.

Luxurious Suites and Modern Amenities:
Indulge in the comfort of our classic green-themed suites equipped with top-notch amenities such as air conditioning, flat-screen TV, and a private bathroom, ensuring a relaxing and enjoyable stay.

Convenient Facilities and Nearby Attractions:
Take advantage of our banquet facilities, gym, and business center, while exploring the nearby Triángulo Las Ánimas Shopping Centre and Angelópolis Shopping Mall, all just a stone's throw away.

Book your stay at MM Grand Hotel Puebla now and immerse yourself in luxury and convenience during your visit to Puebla!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PBC

Location

Guest Reviews

8.9
Based on 333 reviews
Cleanliness: 8.3
Service: 9.3
Location: 9.4
Room Quality: 9
Amenities: 8.2
Value for Money: 9
Food and Beverage: 8.4
Overall Experience: 9.6
R
Rene • family_with_children • mx
8
BIEN
Pros:

LA ATENCION DEL PERSONAL DEL RESTAURANT

Cons:

HICIERON LIMPIEZA, UTILIZAMOS LAS AMENIDADES DE CORTESIA Y SE SUPONE QUE RESERVAMOS OTRA VEZ AL OTRO DIA, ERA NUEVA RESERVACION Y YA NO PUSIERON NADA, NI JABON NUEVO SI QUIERA, DIGO AUNQUE NO SE UTILICE DEBERIAN DE VOLDER A PONERLO

2026-09-10 • via Nuitee
A
Alex • solo_traveller • mx
9
Pros:

Acepta mascota

Cons:

Ubicación

2026-09-04 • via Nuitee
L
LORENA • family_with_children • mx
10
Excelente lugar para pasar unos días en Puebla
Pros:

El hotel me gustó mucho en general

Cons:

No es propiamente del hotel pero hubo ruido desde muy temprano, supongo de otros huéspedes

2026-09-04 • via Nuitee
M
Mayra • solo_traveller • mx
5
2026-09-01 • via Nuitee
V
Vero • couple • mx
10
2026-08-31 • via Nuitee
E
Ernesto • couple • us
7
Unique necesita renovación; Business, sencillo pero agradable
Pros:

Su ubicación y la atención del personal

Cons:

En el área Unique, aunque la habitación era amplia, con jacuzzi, las instalaciones se sienten antiguas y necesitan remodelación. La primera habitación tenía un fuerte olor a drenaje; me cambiaron a otra, pero la regadera estaba en malas condiciones y, aunque reporté el problema, no fue reparado. En cambio, el área Business, aunque más sencilla, me pareció mucho más cómoda, agradable y funcional.

2026-08-25 • via Nuitee
M
Maricela • solo_traveller • mx
10
2026-08-19 • via Nuitee
W
William • extended_group • co
10
Excelente habitación y buena ubicación
Pros:

La habitación muy linda, con sofá, dos camas café, te, el baño amplio, buen desayuno y personal amable.

2026-08-16 • via Nuitee
G
Gustavo • family_with_children • mx
10
Excelente hotel lo recomiendo mucho, la comida y la atención excelente
Pros:

En la mejor ubicación
Hotel de lujo muy cómodo y está enorme la habitación

Cons:

Todo me gustó

2026-08-12 • via Nuitee
M
Martha Griselda • solo_traveller • mx
10
Pros:

Todo bien

2026-08-12 • via Nuitee
A
Arturo • couple • mx
9
Bueno
Pros:

La hubicacion y los jardines de alrededor

Cons:

El restaurante, mejorar el buffete

2026-08-11 • via Nuitee
M
Miriam • solo_traveller • mx
10
2026-08-07 • via Nuitee
M
Mariesther Taroterapia • solo_traveller • mx
10
W.C. incómodo
Pros:

Es la 2a vez que estoy hospedada y siempre la experiencia ha sido satisfactoria.

Cons:

El comentario en general entre quienes hemos estado ahí es la incomodidad del baño. Sentimos que no tiene privacidad el wc cuando se comparte la habitación con alguien más. Y el espacio de la regadera es muy pequeño.

2026-07-24 • via Nuitee
J
Johnson • solo_traveller • gb
7
2026-07-22 • via Nuitee
L
Lilia • extended_group • mx
10
2026-07-21 • via Nuitee
M
Martha Griselda • solo_traveller • mx
10
2026-07-21 • via Nuitee
E
Eloir • couple • mx
9
Pros:

Todo

Cons:

Nada

2026-07-20 • via Nuitee
M
Martha • solo_traveller • mx
10
Pros:

Hermoso

2026-07-14 • via Nuitee
E
Enrique • extended_group • mx
9
2026-07-12 • via Nuitee
G
Gerardo • couple • es
10
2026-07-04 • via Nuitee