HOTEL MYSTAYS Hakodate Goryokaku

Hotels
•
Mystays Hotel Group
8.3 (1364 reviews)
Hon-cho 26-17 , Hakodate , jp

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Children allowed

Facilities

Electric bicycle charging station
Parking
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Massage services
See all facilities

Review Highlights

Pros:
Great location
Comfortable rooms
Cons:
Cleanliness issues
Minor service inconsistencies

Categories

Cleanliness
7.53
Some guests noted cleanliness issues, particularly in the bathrooms.
Service
8.5
Staff were generally responsive and helpful, though there were minor mentions of service consistency.
Location
9.04
Conveniently located near key attractions and public transport.
Room Quality
8.49
Rooms were reported as clean, spacious, and comfortable.
Amenities
8.02
Amenities were satisfactory, but some guests mentioned missing items.
Value for Money
8.48
Good value with reasonable pricing for the services provided.
Food and Beverage
8.03
Breakfast was generally praised, although there were a few missed expectations.
Overall Experience
8.3
Most guests left satisfied with their stay despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:06

Property Description

Modern Accommodations
Experience comfort and convenience in our modern rooms featuring a flat-screen TV and complimentary WiFi access. Unwind in the bathtub or catch up on your favorite shows on satellite TV.

Convenient Location
Located just a minute away from Goryokaku Kouen-mae tram stop, explore the city with ease. Visit nearby attractions like Goryokaku Tower and Mount Hakodate, all within a short distance from the hotel.

Dining Options
Start your day with a buffet breakfast at Restaurant Azalea and indulge in fresh sushi for dinner at Hiroki Restaurant. For snacks and drinks, head to the 24-hour convenience store on the ground floor.

Book your stay at HOTEL MYSTAYS Hakodate Goryokaku for a memorable experience in Hakodate.

Important information:

Parking is subject to availability due to limited spaces.
An accommodation tax per person, per night is not included in the price and must be paid at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HKD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs JPY 700 per day.

Location

Guest Reviews

8.3
Based on 1364 reviews
Cleanliness: 7.53
Service: 8.5
Location: 9.04
Room Quality: 8.49
Amenities: 8.02
Value for Money: 8.48
Food and Beverage: 8.03
Overall Experience: 8.3
クロベエ • solo_traveller • jp
8
2026-05-29 • via Nuitee
T
TOMIYUKI • couple • jp
8
良かったですよ。
Pros:

五稜郭に近いこと、路面電車駅の真ん前。

Cons:

テーブルが小さかった。

2026-05-28 • via Nuitee
H
hayashizaki • solo_traveller • jp
9
対応
Pros:

当日のキャンセルにも関わらず、事情を勘案頂き対応して頂いた所が安心出来ました、次回は必ずお世話になりたいと思いました。

Cons:

なし

2026-05-27 • via Nuitee
A
Asakura • couple • jp
8
2026-05-26 • via Nuitee
K
KUMIKO • family_with_children • jp
8
また次も利用させていただきたいホテルです
Pros:

不便…と思う所が無く、快適にすごせました。

Cons:

喫煙ルームだから仕方ないとは思いますが、エレベーターを降りた瞬間からタバコの匂いがしていたのが残念でした

2026-05-26 • via Nuitee
佐々木 • solo_traveller • jp
3
ふつう
Pros:

スタッフの方が親切で丁寧でした。

Cons:

お風呂に毛がたくさん落ちてた
いつもは自分の落とした髪の毛も拾うが、気持ちわるくて拾えませんでした。
髪の毛気になりすぎて居心地悪かったです。

台もベタベタしてました。
子供がなんかついてるー！とさわって匂いをかんでいて焦りました。

眺めも良くないし、自分が間違えたのが悪いのですが喫煙の部屋だからか、天井やカーテンレールの四隅、などヤニ汚れがきになりました。
滞在中のたばこのにおいはさほど気になりませんでしたがやっぱり部屋を出た後の自分の服ににおいが染み付いていたので、今後はよく見てから宿泊するよう気を付けようと思いました。

スタッフの方はご丁寧でわかりやすくご説明もしてくださり、対応に感謝しているだけに今回の部屋だけが少し残念でした。

あと周囲の治安が悪い気がした
爆音の車に、周囲でダベるおっさんや、若い人、どんな場所かよくわかっていませんでしたが、夜もなんかうるさくて嫌でした。

2026-05-26 • via Nuitee
佐藤 • couple • jp
8
2026-05-25 • via Nuitee
R
Rolyn • solo_traveller • jp
10
2026-05-24 • via Nuitee
N
namjaxa • extended_group • jp
10
2026-05-24 • via Nuitee
M
mituo • solo_traveller • jp
9
Pros:

スタッフの優しさ

2026-05-24 • via Nuitee
E
eiji • couple • jp
7
2026-05-24 • via Nuitee
E
ecri • solo_traveller • jp
10
仕事のために、良い滞在ができました。
Pros:

清潔で静かでした。

Cons:

特にありません。

2026-05-24 • via Nuitee
柳瀬 • solo_traveller • jp
8
Pros:

コンビニ直結だったので、色々と便利だった

2026-05-23 • via Nuitee
K
kosaki55tea • solo_traveller • jp
10
2026-05-23 • via Nuitee
L
Linda • couple • lv
8
2026-05-23 • via Nuitee
L
Lim • extended_group • sg
8
Overall very good
Pros:

Good location

Cons:

Nothing

2026-05-22 • via Nuitee
조 • solo_traveller • kr
10
Pros:

접근성 최적의 위치. 직원들도 친절합니다.

Cons:

숙소 냉장고에 물도 없네요.
다행히 1층 편의점 있습니다.

2026-05-20 • via Nuitee
A
Annie • couple • jp
10
2026-05-19 • via Nuitee
N
Naoko • solo_traveller • jp
9
Pros:

利便性が良かった
朝食が美味しかった

Cons:

特になし

2026-05-17 • via Nuitee
M
Mackenzie • couple • us
5
The staff and hotel was nice, as well as the view; however, the smell outweighed the positive.
Pros:

The staff, the amenities, and the location was fantastic. Not to mention the view was absolutely fantastic. The actual room and set up was nice as well. Staff spoke some english which made it easy to communicate. Additionally, a convenience store connected to the hotel is always a plus.

Cons:

Everything was really great with the exception of a horrific smell that smacked us in the face when we walked in the room. It seemed to be coming from the bathroom, which made me question the cleanliness of the hotel, despite everything looking clean. The smell was truly so bad, maybe like stale water or mold, I considered asking for a different room. But we were only there to sleep for two nights. It made me a bit upset though, considering the price we paid. Perhaps this issue was unique to our room and we were unlucky because everything else was great.

2026-05-16 • via Nuitee