Hampton by Hilton Cartagena

Hotels
Hampton Inn
8.4 (1765 reviews)
Bocagrande, Calle 8 Av. San Martin , Cartagena de Indias , co

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Family rooms
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly staff
Great location
Cons:
Small rooms
Food quality
Limited amenities

Categories

Cleanliness
8.86
Multiple reviews praised the cleanliness of the hotel.
Service
8.83
Consistently mentioned as friendly and helpful by guests.
Location
9.37
Location was highlighted positively in many reviews.
Room Quality
7.82
Some guests mentioned room size and comfort issues.
Amenities
8.35
Amenities were generally appreciated, though there were some missing services.
Value for Money
7.81
Mixed opinions on pricing relative to offered amenities and conditions.
Food and Beverage
7.36
Breakfast options seemed limited and some food quality issues noted.
Overall Experience
8.83
Overall positive experiences shared among guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 04:36

Property Description

Rooftop Terrace Swimming Pool with City Views
Enjoy stunning views of the city while taking a refreshing dip in the rooftop terrace swimming pool at Hampton Cartagena.

On-Site Gym Facilities and Free Wi-Fi
Stay active during your stay with access to the on-site gym facilities and stay connected with complimentary Wi-Fi throughout the hotel.

Convenient Amenities and Services
Indulge in a daily breakfast, relax in rooms with air-conditioning and cable TV, and take advantage of free Internet access at the lobby's computers.

Experience the best of Cartagena with Hampton by Hilton. Book now for a memorable stay!

Important information:

As per Colombia's tax laws Foreign visitors and Colombian citizens currently living outside Colombia are tax-exempt (19% VAT) when receive a PIP3, PIP5, PIP6, PIP10, TP7, TP11 stamp or TP12 visa upon entry to the country. Exemption only applies to room package rates (accommodations plus service). Permit must be shown upon arrival.

This tax is not automatically calculated in the total cost of the reservation.

Please note that smoking is not allowed. Guests who smoke in the rooms will have to pay a fine of COP 200.000.

Please note that this property does not offer an airport shuttle. Guests must make their own arrangements to get to and from the airport.

All minors under 18 years of age must present a valid identity document with a photograph to confirm their identity and that of their parents. This document must be shown even if the minor is accompanied by their parents.
If a minor is accompanied by an adult other than his parents, a written and authenticated authorization must be presented in order to check-in at the Hotel.

POLICY FOR MINORS
Minors must always be accompanied by a familiar adult, in development of the provisions of Article 17 of Law 679 of 2001, the agency warns the tourist that the exploitation and sexual abuse of minors in the country are
and administrative sanctions, according to the Colombian laws.
All minors must present a valid identification document to check in at the Hotel (the documents accepted by the Hotel may vary in each case, but most commonly accepted are identity cards, passports and
civil registries).
In the event that the minor is not in the company of his/her parents during his/her stay, at the time of check-in, he/she must present his/her identification (identity card, passport and/or civil registry), a copy of his/her parents' identification and a letter of authorization signed and authenticated or apostilled by both parents, where he/she expressly authorizes the adult present with the minor to carry out his/her check-in.
adult present with the minor to register him/her at the Hotel.
Nothing in these terms and conditions modifies the immigration requirements of the country, nor the duties that must be legally complied with to carry out such procedures (such as exit permit formalities or similar before the corresponding authorities).
the corresponding authorities).
In the event that the legal care of the minor is not in the hands of his/her parents, sufficient proof of this must be presented to the Hotel. In such a case, the letter of authorization must be signed by the parents. The Hotel may deny entry and registration of people or groups seeking such entry or registration including a minor and when the documentary requirements set forth herein have not been complied with.
the documentary requirements established herein have not been complied with.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CTG

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.4
Based on 1765 reviews
Cleanliness: 8.86
Service: 8.83
Location: 9.37
Room Quality: 7.82
Amenities: 8.35
Value for Money: 7.81
Food and Beverage: 7.36
Overall Experience: 8.83
J
Johanna family_with_children co
9
Tranquilidad
Pros:

Silencioso, privado, desayuno variado y de gran cantidad

Cons:

La habitación muy pequeña

2026-07-04 via Nuitee
L
LUIS JAVIER couple co
1
Cons:

Pésima experiencia, dormimos sin aire acondicionado y no hubo una solución por parte del hotel, la mañana siguiente seguimos sin aire y con mucho ruido por trabajos en el piso de la habitación, no se pudo descansar,adicional me cargaron un cobro y mi tarjeta y nunca responden

2026-07-04 via Nuitee
W
William solo_traveller co
10
2026-07-04 via Nuitee
O
Oscar Fernando couple co
8
2026-07-04 via Nuitee
M
Maria family_with_children co
5
Pros:

El hotel muy acogedor, pero tuve inconvenientes y mala experiencia la noche de mi estadía , el aire de la habitación no funcionó nunca , llamé a la 1 am 2 am y 3 am a hacer el reporte, de acercaron a la habitación sin solución alguna , tenía mis dos hijas pequeñas dormidas y debido al inconveniente se estuvieron levanatando toda la madrugada , no pude conciliar el sueño

Cons:

Sin aire acondicionado , me tuvieron que subir un ventilador

2026-07-02 via Nuitee
H
Hilda solo_traveller pe
8
Buen hotel
Pros:

La habitación está libre de ruido.

Cons:

Las instalaciones comunes, el comedor pequeño para la cantidad de huéspedes. El desayuno era desordenado

2026-07-02 via Nuitee
C
Camilo family_with_children co
5
Buen descanso en familia
Pros:

Las habitaciones son comodas, el aire acondicionado funciona correctamente, el aseo es bueno.

Cons:

El desayuno le falta mas variedad, no hay buena seguridad para ingresar o salir (faltan manillas), la piscina es pequña y la zona de la piscina le falta mas sillas y sombra. El bar de la piscina le falta mas surtido para las bebidas, un dia no hubo limones.

2026-07-01 via Nuitee
J
JAKLIN KATHERINE family_with_children co
10
FELICIDAD Y TRANQUILIDAD
Pros:

Todo fue muy excelente con muchas ganas de regresar y por mas dias, muchas gracias por todo. Es un hotel muy lindo, super comodo, excelente la comida, excelente todo el personal me sentí muy atendida y mi familia tambien.

Cons:

no tengo nada que decir sobre esto todo me gustó no tengo quejas de ningún tipo, como turista me pareció muy excelente y completo los servicios.

2026-06-30 via Nuitee
L
Luz solo_traveller co
10
Pros:

Las instalaciones, la comida y el servicio. Una atención excelente.

Cons:

No tiene parqueadero.

2026-06-30 via Nuitee
J
JOSE MANUEL couple co
10
Comodidad y excelente ubicación.
Pros:

Excelente ubicación, instalaciones cómodas y modernas.

Cons:

Todo estuvo muy bien!

2026-06-30 via Nuitee
E
Enríquez solo_traveller co
10
2026-06-30 via Nuitee
E
Eduardo Grecco solo_traveller br
10
Pros:

Tudo

Cons:

Gostei de tudo

2026-06-29 via Nuitee
K
Kimberly extended_group us
9
Enjoyable stay and good hospitality!
Pros:

I enjoyed staying at this hotel for a second time. I came back because I liked it so much on my first trip to Cartagena. The accommodations were great and the hospitality was great too. I met an employee named Jennifer the first time and she was wonderful and went the extra mile to be helpful despite the little bit of a language barrier.
She was super friendly and sweet! I got to meet her again this second time around. The manager, Bruno, was also very friendly and helpful with our stay there as well as many other employees.
The breakfast is amazing and delicious! Great views from the lobby and the roof by the pool!

Cons:

Overall, I enjoyed my stay. However, the only thing that was a little disappointing was the availability of dinner options on the menu. The choices we had were still delicious but I would have preferred to be able to choose a few of the other choices if they were available.

2026-06-28 via Nuitee
R
Raul extended_group se
9
Hotel bra ,ren och bekväm vi hade det bra
Pros:

Ren , bra frukost

Cons:

Fick inte bra hjälp med glutenfri frukost

2026-06-27 via Nuitee
R
Riaño Cardenas solo_traveller co
9
Pros:

Nos dieron una excelente habitación y el hotel tiene buenas vistas

2026-06-27 via Nuitee
M
Moreno Gil solo_traveller co
10
Pros:

La aptitud

2026-06-27 via Nuitee
L
LUIS CARLOS ALBERTO couple pe
10
2026-06-24 via Nuitee
M
Martha family_with_children co
9
2026-06-24 via Nuitee
C
Cindy family_with_children co
10
Pros:

Todo

Cons:

Nada

2026-06-24 via Nuitee
S
Solís castillero couple pa
10
Pros:

Casi todos

Cons:

Que no era tan espacioso

2026-06-23 via Nuitee