Hampton by Hilton Cartagena

Hotels
Hampton Inn
8.4 (1727 reviews)
Bocagrande, Calle 8 Av. San Martin , Cartagena de Indias , co

Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly staff
Great location
Cons:
Small rooms
Food quality
Limited amenities

Categories

Cleanliness
8.86
Multiple reviews praised the cleanliness of the hotel.
Service
8.83
Consistently mentioned as friendly and helpful by guests.
Location
9.37
Location was highlighted positively in many reviews.
Room Quality
7.82
Some guests mentioned room size and comfort issues.
Amenities
8.35
Amenities were generally appreciated, though there were some missing services.
Value for Money
7.81
Mixed opinions on pricing relative to offered amenities and conditions.
Food and Beverage
7.36
Breakfast options seemed limited and some food quality issues noted.
Overall Experience
8.83
Overall positive experiences shared among guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 04:36

Property Description

Rooftop Terrace Swimming Pool with City Views
Enjoy stunning views of the city while taking a refreshing dip in the rooftop terrace swimming pool at Hampton Cartagena.

On-Site Gym Facilities and Free Wi-Fi
Stay active during your stay with access to the on-site gym facilities and stay connected with complimentary Wi-Fi throughout the hotel.

Convenient Amenities and Services
Indulge in a daily breakfast, relax in rooms with air-conditioning and cable TV, and take advantage of free Internet access at the lobby's computers.

Experience the best of Cartagena with Hampton by Hilton. Book now for a memorable stay!

Important information:

As per Colombia's tax laws Foreign visitors and Colombian citizens currently living outside Colombia are tax-exempt (19% VAT) when receive a PIP3, PIP5, PIP6, PIP10, TP7, TP11 stamp or TP12 visa upon entry to the country. Exemption only applies to room package rates (accommodations plus service). Permit must be shown upon arrival.

This tax is not automatically calculated in the total cost of the reservation.

Please note that smoking is not allowed. Guests who smoke in the rooms will have to pay a fine of COP 200.000.

Please note that this property does not offer an airport shuttle. Guests must make their own arrangements to get to and from the airport.

All minors under 18 years of age must present a valid identity document with a photograph to confirm their identity and that of their parents. This document must be shown even if the minor is accompanied by their parents.
If a minor is accompanied by an adult other than his parents, a written and authenticated authorization must be presented in order to check-in at the Hotel.

POLICY FOR MINORS
Minors must always be accompanied by a familiar adult, in development of the provisions of Article 17 of Law 679 of 2001, the agency warns the tourist that the exploitation and sexual abuse of minors in the country are
and administrative sanctions, according to the Colombian laws.
All minors must present a valid identification document to check in at the Hotel (the documents accepted by the Hotel may vary in each case, but most commonly accepted are identity cards, passports and
civil registries).
In the event that the minor is not in the company of his/her parents during his/her stay, at the time of check-in, he/she must present his/her identification (identity card, passport and/or civil registry), a copy of his/her parents' identification and a letter of authorization signed and authenticated or apostilled by both parents, where he/she expressly authorizes the adult present with the minor to carry out his/her check-in.
adult present with the minor to register him/her at the Hotel.
Nothing in these terms and conditions modifies the immigration requirements of the country, nor the duties that must be legally complied with to carry out such procedures (such as exit permit formalities or similar before the corresponding authorities).
the corresponding authorities).
In the event that the legal care of the minor is not in the hands of his/her parents, sufficient proof of this must be presented to the Hotel. In such a case, the letter of authorization must be signed by the parents. The Hotel may deny entry and registration of people or groups seeking such entry or registration including a minor and when the documentary requirements set forth herein have not been complied with.
the documentary requirements established herein have not been complied with.Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CTG

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.4
Based on 1727 reviews
Cleanliness: 8.86
Service: 8.83
Location: 9.37
Room Quality: 7.82
Amenities: 8.35
Value for Money: 7.81
Food and Beverage: 7.36
Overall Experience: 8.83
L
Laura family_with_children co
6
Buena ubicación -hermosa piscina y mucha tranquilidad
Pros:

La ubicación fue estupenda, la piscina y la vista estuvieron bien.

Cons:

El desayuno no fue muy variado.

2026-05-23 via Nuitee
Y
Yolanda couple co
8
2026-05-21 via Nuitee
P
Pérez solo_traveller co
10
Pros:

Excelente servicio

Cons:

Na

2026-05-18 via Nuitee
J
Johan ceballos solo_traveller co
10
Pros:

Super

Cons:

Todo bn

2026-05-17 via Nuitee
A
Alejandra solo_traveller es
10
2026-05-15 via Nuitee
F
Francisco solo_traveller co
5
Worthy but if you can find cheaper, go for it
Pros:

Well located

Cons:

Front desk personnel unpolite and a bit rude. Not clear billing local taxes

2026-05-13 via Nuitee
D
Diego solo_traveller br
9
Cons:

A única observação é que o chuveiro não tinha pressão na agua e saía muito pouca agua.

2026-05-12 via Nuitee
D
Diana Katherine couple co
9
2026-05-12 via Nuitee
P
Patricia couple cl
5
2026-05-12 via Nuitee
L
Lediz extended_group us
10
2026-05-11 via Nuitee
A
ayovi family_with_children ec
10
Excelente
Pros:

Todo me gustó

Cons:

Todo estuvo super

2026-05-11 via Nuitee
R
RAFAEL ANDRES couple co
10
2026-05-10 via Nuitee
X
Xavier couple ec
10
Buena ubicación y relación calidad precio
Pros:

Si

2026-05-09 via Nuitee
H
Hudson couple us
10
Friendly staff great breakfast. Awesome pool.
Pros:

Clean. Has a pool. Nice place to enjoy great breakfast. Bed is super comfy.

Cons:

No complaints.

2026-05-06 via Nuitee
H
Houseman extended_group br
10
Pros:

EL DESAYUNO Y LA ATENCION DEL PERSONAL DE LA COCINA, ESPECTACULAR!

2026-05-06 via Nuitee
C
Carlos couple cr
7
Corta estancia turística en Cartagena
Pros:

La limpieza de la habitación y la calidad de la ropa de cama, las camas y las almohadas

Cons:

El desayuno estuvo aceptable, pero sería conveniente que hubiera una persona haciendo omelettes o huevos fritos y que estuviera atento a rellenar las canastas de los alimentos que se van acabando por el consumo de las personas.

También, sería conveniente en el area de la piscina que hubiera un poco de sombra y también que tuvieran algunos snacks o comida sencilla como papas fritas o perros calientes, etc. para los bañistas.

El A/C de la habitación lo reportamos porque no enfriaba bien. Y no lo arreglaron. El termómetro estaba en 18 y si acaso llegó a 22 C.

El extractor de aire del baño no funcionaba. Esto no lo reportamos porque nos dimos cuenta tarde.

Las personas de recepcion en general fueron amables y serviciales. Hubo una señorita, de la cual no tengo el nombre, que nos dijo que el el Hotel no tenía servicio de llamadas locales y que tenía que ir a comprar un SIM para poder hacerlas. Afortunadamente, volví a llamar y el señor que me contestó fue muy amable y me explicó que el servicio existía y que había que habilitarlo. Es mas, fue muy amable y me dijo que si era una llamada él la podría hacer de su celular.

Creo que es un tema de entrenamiento para estandarizar las respuestas.

Muchos éxitos.

2026-05-06 via Nuitee
I
IVAN ANTONIO extended_group co
10
Buena experiencia a excepción del PARQUEO.
Pros:

Buena ubicación.

Cons:

QUE NO TIENE PARQUEADERO Y ESO SI ESTÁ REMAL , que disminuye la buena experiencia.

2026-05-04 via Nuitee
Q
Quiñonez hernandez couple ve
10
Lo máximo volveré
Pros:

Todo la atención
Desde la recepción hasta la camareras muy Atentas volveré siempre que pueda

Cons:

Todo está perfecto

2026-05-04 via Nuitee
V
Vivian solo_traveller ve
7
2026-04-28 via Nuitee
V
Victor solo_traveller do
8
OK
Pros:

Room was nice and Internet was very good.

Cons:

Breakfast is terrible, I would much rather have them not offer it as included and charge me to get better service. Poor selection, bad taste, water down juices, it was very subpar.

2026-04-27 via Nuitee