Hampton by Hilton Cartagena

Hotels
Hampton Inn
8.4 (1842 reviews)
Bocagrande, Calle 8 Av. San Martin , Cartagena de Indias , co

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly staff
Great location
Cons:
Small rooms
Food quality
Limited amenities

Categories

Cleanliness
8.86
Multiple reviews praised the cleanliness of the hotel.
Service
8.83
Consistently mentioned as friendly and helpful by guests.
Location
9.37
Location was highlighted positively in many reviews.
Room Quality
7.82
Some guests mentioned room size and comfort issues.
Amenities
8.35
Amenities were generally appreciated, though there were some missing services.
Value for Money
7.81
Mixed opinions on pricing relative to offered amenities and conditions.
Food and Beverage
7.36
Breakfast options seemed limited and some food quality issues noted.
Overall Experience
8.83
Overall positive experiences shared among guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 04:36

Property Description

Rooftop Terrace Swimming Pool with City Views
Enjoy stunning views of the city while taking a refreshing dip in the rooftop terrace swimming pool at Hampton Cartagena.

On-Site Gym Facilities and Free Wi-Fi
Stay active during your stay with access to the on-site gym facilities and stay connected with complimentary Wi-Fi throughout the hotel.

Convenient Amenities and Services
Indulge in a daily breakfast, relax in rooms with air-conditioning and cable TV, and take advantage of free Internet access at the lobby's computers.

Experience the best of Cartagena with Hampton by Hilton. Book now for a memorable stay!

Important information:

As per Colombia's tax laws Foreign visitors and Colombian citizens currently living outside Colombia are tax-exempt (19% VAT) when receive a PIP3, PIP5, PIP6, PIP10, TP7, TP11 stamp or TP12 visa upon entry to the country. Exemption only applies to room package rates (accommodations plus service). Permit must be shown upon arrival.

This tax is not automatically calculated in the total cost of the reservation.

Please note that smoking is not allowed. Guests who smoke in the rooms will have to pay a fine of COP 200.000.

Please note that this property does not offer an airport shuttle. Guests must make their own arrangements to get to and from the airport.

All minors under 18 years of age must present a valid identity document with a photograph to confirm their identity and that of their parents. This document must be shown even if the minor is accompanied by their parents.
If a minor is accompanied by an adult other than his parents, a written and authenticated authorization must be presented in order to check-in at the Hotel.

POLICY FOR MINORS
Minors must always be accompanied by a familiar adult, in development of the provisions of Article 17 of Law 679 of 2001, the agency warns the tourist that the exploitation and sexual abuse of minors in the country are
and administrative sanctions, according to the Colombian laws.
All minors must present a valid identification document to check in at the Hotel (the documents accepted by the Hotel may vary in each case, but most commonly accepted are identity cards, passports and
civil registries).
In the event that the minor is not in the company of his/her parents during his/her stay, at the time of check-in, he/she must present his/her identification (identity card, passport and/or civil registry), a copy of his/her parents' identification and a letter of authorization signed and authenticated or apostilled by both parents, where he/she expressly authorizes the adult present with the minor to carry out his/her check-in.
adult present with the minor to register him/her at the Hotel.
Nothing in these terms and conditions modifies the immigration requirements of the country, nor the duties that must be legally complied with to carry out such procedures (such as exit permit formalities or similar before the corresponding authorities).
the corresponding authorities).
In the event that the legal care of the minor is not in the hands of his/her parents, sufficient proof of this must be presented to the Hotel. In such a case, the letter of authorization must be signed by the parents. The Hotel may deny entry and registration of people or groups seeking such entry or registration including a minor and when the documentary requirements set forth herein have not been complied with.
the documentary requirements established herein have not been complied with.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CTG

Location

Guest Reviews

8.4
Based on 1842 reviews
Cleanliness: 8.86
Service: 8.83
Location: 9.37
Room Quality: 7.82
Amenities: 8.35
Value for Money: 7.81
Food and Beverage: 7.36
Overall Experience: 8.83
P
Paola solo_traveller co
10
Pros:

La comida, la gente , apesar del estrés del temblor siempre estuvieron pendientes

Cons:

Nada

2026-08-12 via Nuitee
H
Heidy couple co
10
2026-08-08 via Nuitee
T
Tatiana family_with_children co
8
Pros:

Чистый и уютный номер, вид на город

Cons:

Маленький бассейн для такого большого отеля, ограниченное меню, бармен часто отсутствовал на месте и не был доброжелательным

2026-08-08 via Nuitee
J
julian couple co
7
Otra experiencia mas
Pros:

Piscina pequeña,recepción porque no en la entrada y utilizar todo el piso 17 para restaurante?costoso el servicio en la piscina!

Cons:

El no recepción en la entrada

2026-08-07 via Nuitee
S
Sandro couple br
10
Ótimo hotel
Pros:

Limpeza, localizacao e funcionarios

2026-08-05 via Nuitee
E
Elena family_with_children de
1
Terrible
Pros:

Ni siquiera nos abrieron la puerta ni pudimos hacer el check in. Se supone que este hotel tiene recepción 24 horas al día. Pues no! Llegué con mis dos hijos menores de edad con el ultimo vuelo de Bogotá, procedentes de Europa y NADIE estaba para abrirnos la puerta del hotel ni hacer el check in.

Cons:

Hemos reclamado y la comunicación con el Gerente del hotel muy mal. Nunca le ví la cara y a mis mails no responden. Tampoco al número de teléfono al que me dieron en el hotel.

2026-08-04 via Nuitee
G
Gabriel solo_traveller co
8
Observaciones
Pros:

La atención de Karen Garcés. Excelente. Se preocupa por ayudar al cliente. Su desempeño fue maravilloso y comprometido al ayudarme a superar una dificultad que tuve con un pequeño asunto personal. Todo el personal muy amable y dispuestos en función del cliente.

Cons:

Estuve en la habitación 1405 y toda la noche escuché el ruido desesperante de un generador eléctrico que al parecer sirve para el suministro de aire acondicionado al piso. Deberían insonorizar el compartimento en el cual se encuentra. Es desesperante

2026-08-04 via Nuitee
M
mileidys extended_group co
10
Obtuve una maravillosa experiencia todo fue como lo esperaba feliz
Pros:

Sus cómodas habitaciones

2026-08-03 via Nuitee
M
Mavi solo_traveller pe
9
Pros:

Las ubicación tan cerca a todo y principalmente a la playa y la comodidad de las habitaciones

Cons:

En el bar no se podia hacer cargos a la habitaciones y era muy basico

2026-08-03 via Nuitee
M
Marco family_with_children es
10
Espectacular Hotel en Bocagrande
Pros:

Espectacular hotel, muy bien ubicado, te permite hacer todo a pie en lo que respecta el centro histórico y excursiones (esta a 25-30 minutos a pie)muy buenos restaurantes y servicios a escasos minutos a pie. La piscina con muy buenas vistas, el personal fue muy cordial.

Cons:

Nada malo que reseñar

2026-08-03 via Nuitee
R
Rommel Julian family_with_children co
7
Buena
Pros:

Bien

2026-08-03 via Nuitee
A
Angie tatiana couple co
8
2026-08-03 via Nuitee
J
Juan Esteban couple co
10
Pros:

Todo

Cons:

Nada

2026-08-03 via Nuitee
P
Pascual family_with_children pe
10
2026-08-03 via Nuitee
Y
Yeysi Yohana family_with_children co
10
2026-08-03 via Nuitee
A
Arlinson couple co
8
Buena experiencia !
Pros:

La ubicación, la comodidad de las habitaciones, la limpieza.

Cons:

El desayuno ( no había mucha variedad)

2026-08-03 via Nuitee
Q
Quinton solo_traveller co
10
2026-08-02 via Nuitee
J
Jose Carlos Durand couple pe
10
Viva Cartagena
Pros:

todo el personal es muy amable, desde recepción, limpieza, atención en piscina y el bar en la terraza. La cama es cómoda y el aire acondicionado idóneo para sobrellevar el calor de Cartagena. La ubicación es muy céntrica.

Cons:

Hubiera querido una caja fuerte del tamaño adecuado para guardar laptop

2026-07-25 via Nuitee
L
Luis solo_traveller gt
8
Pros:

La ubicación

Cons:

Un día no limpiaron la habitación

2026-07-24 via Nuitee
M
mike couple us
7
2026-07-24 via Nuitee