Ovolo Canberra, a Wyndham Hotel

Hotels
•
Wyndham Hotels & Resorts
8.2 (1515 reviews)
25 Edinburgh Avenue , Canberra , AU
+61 2 6287 6287

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Stylish / architecturally pleasing design
Comfortable king beds
Friendly / helpful staff (reported by some guests)
Great central location
Well-appointed rooms and strong facilities (for some rooms)
Funky / moody atmosphere
Occasionally excellent food
Cons:
Inconsistent cleanliness; dust and food debris reported
Poor or inconsistent service (unresponsive staff, intrusive entry)
Small rooms and some poorly sited rooms (atrium, blank wall views)
Poor soundproofing / noisy
Overpriced; unexpected parking fees
Operational issues: elevator/key problems, AC not working
Restaurant hygiene and food quality inconsistent
Hard-to-find reception / accessibility concerns for some guests

Categories

Cleanliness
6.5
Multiple reports of dusty furniture and housekeeping lapses (e.g., chips left on carpet for days); some guests did report clean rooms, so cleanliness is inconsistent but below average.
Service
6.8
Mixed feedback: several guests praised friendly staff, but there are repeated complaints about unhelpful or absent staff, phone not answered, key/elevator problems and at least one instance of staff entering a room inappropriately.
Location
9.5
Location is repeatedly described as great and central by many guests; a minority found transport access less convenient, but overall location is a strong positive.
Room Quality
8.8
Room quality is mixed: comfortable beds and well-appointed rooms noted, but several guests reported very small rooms, dark atrium-facing rooms, transparent bathrooms and poor soundproofing.
Amenities
9.2
Facilities are often praised (well appointed rooms, some guests called facilities fantastic), but there are operational issues reported (parking management, AC, elevator/key problems). Overall amenities are strong but serviceability is inconsistent.
Value for Money
6.5
Multiple guests described the hotel as overpriced or 'not worth the value', unexpected parking fees and perceived poor service reduce perceived value.
Food and Beverage
9
Mixed reports: some guests praised exceptional food, while others reported poor restaurant hygiene and disappointing meals. Overall leans positive but inconsistent.
Overall Experience
9.3
Overall impressions are polarised: strong design, comfortable beds and good location create many positive stays, but recurring issues with service, cleanliness and small/noisy rooms produce negative experiences for others. Net experience weighted positive given the hotel's strong design and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:38

Property Description

Unique Features and Amenities

Artistic Accommodation: Ovolo Nishi offers a unique stay with a collection of art works and vintage furnishings in every room and apartment.

Luxurious Facilities: Enjoy heated bathroom floors, bathrobes, and a concierge service in all accommodations, along with a cozy lobby fireplace.

Dining Delights: Indulge in vegetarian cuisine at our on-site restaurant, Monster, for a delightful culinary experience.

Ready to experience the artistic charm and luxury at Ovolo Nishi? Book your stay now and immerse yourself in a one-of-a-kind hotel experience.

Important information:

Please note that there is a 1.5% charge when you pay with a Visa or Mastercard credit card.
Please note that there is a 3.00% charge when you pay with an American Express or Diners Club credit card.

Please note that this hotel has a strict 'No Party Policy'. Any violation of this policy will result in eviction from the property and additional cleaning fees will be charged.

Valet parking is available for AUD 50 a night. The valet parking entrance is located at 25 Edinburgh Avenue.
Paid public parking is available below the hotel in the Wilson car park, entrance via Phillip Law Street, and costs AUD 35 per day. Please note that the parking lot is not operated by Ovolo Hotel and is subject to availability.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CBR

Location

Guest Reviews

8.2
Based on 1515 reviews
Cleanliness: 6.5
Service: 6.8
Location: 9.5
Room Quality: 8.8
Amenities: 9.2
Value for Money: 6.5
Food and Beverage: 9
Overall Experience: 9.3
D
Daniel • couple • au
10
Fantastic
Pros:

Architecturally pleasing

Cons:

Nothing , it was perfect

2026-10-31 • via Nuitee
P
Peter • couple • au
10
Just fine
Pros:

Good value

Cons:

TV location in room hard to navigate

2026-10-31 • via Nuitee
R
Rob • couple • au
8
2026-10-29 • via Nuitee
I
Imalina • couple • au
2
More like 5 stars hostel instead of hotel
Pros:

Not worth the value at all

Cons:

Super small room, almost transparent bathroom, far from public transport

2026-10-29 • via Nuitee
S
Sharon • solo_traveller • au
10
2026-10-28 • via Nuitee
K
Kaye • couple • au
4
Not pleased…
Pros:

Stylish hotel, Check in and check out was good

Cons:

The location is not very accessible, and the soundproofing is poor. We could hear the people in the next room talking, and the room itself was not very spacious. Lastly, a gentleman knocked on our door once and entered our room. He noticed that we were inside but still asked if he could come in to change the bar menu. Couldn’t he have waited until we left? He should also learn proper knocking etiquette instead of knocking just once before entering.

2026-10-28 • via Nuitee
D
Diane • couple • au
5
Definitely not for us.
Pros:

Bed was comfortable. Staff were lovely.

Cons:

Our 1st floor room was extremely dark with a window facing the atrium. Concrete walls made it feel like we were in a bomb shelter. We didn’t realise parking was $35 daily.

2026-10-27 • via Nuitee
G
Ganna • couple • ua
3
Pros:

Location

Cons:

Too cold inside, too small room, too difficult to find reception

2026-10-22 • via Nuitee
K
Kate • family_with_children • au
2
Disappointing. Won't be back.
Pros:

Interior design and fit out of the building. Large comfortable king bed.

Cons:

Furniture in the room was dusty. Bed was made very messily. Room key didn't work for elevator, went back to get it fixed, still didn't work, went back again and finally got a key that worked. No one picked up the phone numerous times when calling reception from our room. Paid hundreds of dollars for our stay but somehow still not eligible for happy hour. No one asked how our stay was, there were hardly any staff around.

Air conditioning basically didn't work, rooms were stuffy.

Parking - was given the option of $40 a night with the hotel although parking in the underground carpark was cheaper at $35. There was also street parking available. We figured this out ourselves, staff were completely unhelpful/uncaring about parking even though you would think at a 5 star hotel it would be included or staff would at least inform us of options.

We ate at the restaurant a few times and sat at the same table. Old chips from the night before were on the floor squashed into the carpet. These chips stayed there for 3 days.

2026-10-20 • via Nuitee
J
James • couple • au
8
2026-10-17 • via Nuitee
A
Ari • solo_traveller • au
10
2026-10-17 • via Nuitee
P
Phillip • couple • au
10
2026-10-15 • via Nuitee
B
Biravena • couple • au
1
Rubbish!!!! Never staying there again
Cons:

Worst customer service and room service ever

2026-10-14 • via Nuitee
P
Paul • solo_traveller • au
8
Nice room with excellent hotel staff but not much work space.
Pros:

All staff were extremely friendly and helpful. The room was clean and comfortable.

Cons:

Not the best for working. There was no desk and only a tiny table with no convenient power outlets. Very few cafe and restaurants in the locality.

2026-10-13 • via Nuitee
J
James • solo_traveller • au
7
2026-10-13 • via Nuitee
D
Damian • solo_traveller • au
8
Ovolo Canberra
Pros:

Location. Comfort. Well appointed room.

2026-10-10 • via Nuitee
N
Natalie • couple • au
8
2026-10-08 • via Nuitee
T
Taylor • solo_traveller • au
10
2026-10-07 • via Nuitee
B
Belinda • couple • au
8
Pros:

Funky and moody
Location great

Cons:

Small room

2026-10-07 • via Nuitee
C
Christina • solo_traveller • au
8
Good hotel and price for a sitting week.
2026-09-19 • via Nuitee