Haven Hotel

Hotels
7.8 (1555 reviews)
161 Banks Road , Poole , gb

listing image 1
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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Helpful staff
Stunning location
Good food
Cons:
Room condition issues
High prices for limited offerings

Categories

Cleanliness
6.76
Several reviews mention the need for repairs and maintenance.
Service
8.73
Staff are very helpful and attentive according to multiple reviews.
Location
9.27
The location is frequently praised for its stunning views and accessibility.
Room Quality
6.72
Issues with room conditions were reported, indicating a need for improvement.
Amenities
7.75
Amenities like spa facilities were well-received, but some offerings were limited.
Value for Money
7.21
Some reviews noted that the price was high for the quality received.
Food and Beverage
8.26
Food quality was generally good, though some variety was lacking.
Overall Experience
7.73
Overall experience is mixed; while many enjoyed their stay, several concerns were noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 00:47

Property Description

Luxurious Accommodation with Stunning Views
Located on the picturesque Sandbanks Peninsula, Haven Hotel offers elegant rooms with modern amenities and breathtaking views of Poole Bay. The bright bedrooms feature satellite TV, tea/coffee facilities, and private bathrooms, with some rooms overlooking the Purbeck Hills or Brownsea Island.

Exquisite Dining Experience
Indulge in a culinary delight at The Point restaurant, led by renowned Head Chef Mark Nagle. Enjoy a menu showcasing locally sourced and sustainable ingredients. After dinner, unwind at the stylish lounge bar and savor a selection of beverages.

Convenient Location and Free WiFi
Conveniently situated just a short drive from Poole Ferry Terminal, Haven Hotel provides easy access to the Channel Islands. Stay connected with complimentary WiFi while exploring the nearby Sandbanks Beach.

Experience luxury and comfort at Haven Hotel - book your stay now for an unforgettable seaside getaway.

Important information:

Please note that some noise may be experienced in the rooms on weekends.

Please note that there is no elevator access to some sections of the third floor.

When booking more than 6 rooms, a GBP 50 nonrefundable charge per room is required.Swimming pool: Closed from Thu, Oct 1, 2026 until Fri, Apr 30, 2027
Swimming pool: Closed from Sun, Oct 11, 2026 until Fri, Apr 30, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BOH

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

Location

Guest Reviews

7.8
Based on 1555 reviews
Cleanliness: 6.76
Service: 8.73
Location: 9.27
Room Quality: 6.72
Amenities: 7.75
Value for Money: 7.21
Food and Beverage: 8.26
Overall Experience: 7.73
A
Annette • couple • gb
10
Beautiful location & we had amazing weather
Pros:

Room & Food was great , had amazing weather

Cons:

Food good, but needs to change menu occasionally, it was the same for 8 nights we were there

2026-07-18 • via Nuitee
K
Kendal • couple • gb
9
Very good
Pros:

Location fantastic
Staff good
Food very good

Cons:

None

2026-07-18 • via Nuitee
J
Jenny • solo_traveller • gb
8
Stunning location
Pros:

The location is amazing, incredible views from every window. Lots of comfortable chairs to sit and enjoy the view from restaurant,, bar, terrace, pool area. Friendly, helpful staff, who always went out of their wat to help. The outdoor pool area with direct access to beach was great.

Cons:

I would have preferred a king size bed, but this was not available(we had a double bed). Room was nicely decorated, bathroom could be better if the bath was replaced by a walk in shower. The restaurant menu had limited choice of meals and was quite expensive. Drinks were quite pricey in bar too, but view was amazing, with boats passing the huge windows.

2026-07-16 • via Nuitee
S
Simeon • solo_traveller • gb
7
Stain was comfortable and the location was amazing however the facilities are dated and could do with bringing up-to-dat
Pros:

The location is amazing

Cons:

It was dated, and facilities closed at 18:00 like the pool and spa.

2026-07-16 • via Nuitee
J
Jason • family_with_children • mu
4
hotel a bit old and dated, great location,
Pros:

location was amazing

Cons:

old features, squeaky doors, shower in bath

2026-07-15 • via Nuitee
J
John • couple • gb
6
Enjoyed our stay but won’t repeat.
Pros:

Facilities were very good. Great bus services.

Cons:

Lack of assistance by staff on arrival. Our room was on the third floor but the lift only went to the second. So we had to drag our cases what seemed miles of corridors and up two flights of stairs. Very few hospitality venues near at hand. The hotel was showing its age.

2026-07-15 • via Nuitee
S
Stuart • couple • je
8
Arrived at the hotel staff at check in were friendl and polite. Went down to dinner had to wait to be seated while staff
Pros:

Location is brilliant.

2026-07-15 • via Nuitee
R
Rabacca • couple • gb
5
2026-07-14 • via Nuitee
J
Julie • couple • gb
7
Pros:

The only thing The Haven has going for it is the location.

2026-07-13 • via Nuitee
E
Elizabeth • couple • gb
7
2026-07-13 • via Nuitee
R
Renecca • couple • gb
5
Had a lovely time but thought the hotel was over priced for what we got
Pros:

Location

Cons:

No air con room so stuffy
Not many sun loungers around the pool
Coffe machine not working in the mornings

2026-07-13 • via Nuitee
R
Robert • solo_traveller • gb
8
Superb location. Thoroughly enjoyable stay
Pros:

The location. The outdoor pool

Cons:

No air con in our room
The pool shut at 6.0pm. Didn’t understand why

2026-07-13 • via Nuitee
M
Mandy • couple • gb
7
Pros:

Nine clean room staff were helpful and accommodating good food in restaurant

Cons:

Bathroom a little shabby needs updating also smell of drains each time we returned to the room toiletries very limited and not enough for two people especially for price paid, pool area beds all looking tired pool cover looked terrible decking area splintered umbrellas faded bar around pool not open and it’s July such a shame because it is in an amazing position and hotel could be stunning so we felt the amount paid did not reflect the run down facilities

2026-07-13 • via Nuitee
P
PAM • couple • gb
3
Disappointed and will not return
Pros:

The location is good. Nice views and good parking

Cons:

The decor is very dated and not in great condition ie the tables and chairs in the dining room scratched and dull
No real effort has been made for the so-called dining experience( we booked a table when we arrived but the price on the menu and the lack of effort in the dining room meant we cancelled it and ate in town)
Extremely overpriced
Some staff really are quite rude
Very poor quality breakfast; only supermarket sliced bread, no other bread choice, soggy unappetising pastries
High sugar yoghurts and items not replaced when they have run out

The photographs make the beds look bigger than they are (though they are not uncomfortable)
We had what I thought was 5 foot bed, but it was only 4’6”
; the room could have easily taken a super king
Very dated dirty and shabby bathroom
A peculiar sign telling you not to hold onto the towel rail and then not giving you a handrail with which to help you out of the slippery bath!
No fridge in the room
No room service
Dusty in wardrobe
Aircon unit, if that’s what it was, didn’t work
Very rickety old lift
Outdoor pool in dire need of renovation
All of these could easily have been overlooked if reflected in the price.
VERY poor value for money

2026-07-13 • via Nuitee
S
Sarah • solo_traveller • gb
5
Pros:

Location excellent

Cons:

Building was tired and dated. There were not enough staff working

2026-07-13 • via Nuitee
C
Craig • couple • gb
9
2026-07-12 • via Nuitee
M
mark • solo_traveller • gb
8
2026-07-12 • via Nuitee
S
Sarah • couple • gb
10
2026-07-11 • via Nuitee
S
Su • solo_traveller • gb
7
Pros:

Beautiful location with views all around

Cons:

Hotel is a little tired in places. Rooms could do with some updating to bring up to standard of some cheaper hotels

2026-07-11 • via Nuitee
J
Jan Depauw • solo_traveller • be
8
2026-07-10 • via Nuitee