Hotel Derby

Hotels
8.8 (544 reviews)
Bahnhofstrasse 22 , Zermatt , CH

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Restaurant
Heating
Terrace
Family rooms
Pets allowed
Hiking
Lift / Elevator
See all facilities

Review Highlights

Pros:
Central location
Friendly staff
Clean rooms
Good breakfast choices
Cons:
Small room size
Old carpet
Limited amenities

Categories

Cleanliness
8.78
Rooms were clean and well taken care of.
Service
9.25
Friendly staff and exceptional service were highlighted.
Location
9.29
Central location close to station and attractions.
Room Quality
8.24
Rooms had some issues like small size and outdated carpets.
Amenities
8.77
Basic amenities available, some rooms lack tea/coffee facilities.
Value for Money
8.23
Rooms considered basic and not worth the price.
Food and Beverage
8.78
Breakfast included with various choices, overall positive sentiment.
Overall Experience
9.05
Overall very positive reviews with minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 00:32

Property Description

Central Location and Convenience
The Hotel Derby in Zermatt offers a prime location on the main street, just 50 meters from the train station and the Gornergrat Railway. With the Sunnegga Cable Car a mere 5-minute walk away, convenience is at your doorstep for exploring the stunning surroundings.

Cozy Chalet-Style Rooms and Modern Apartments
Experience the charm of chalet-style rooms in the main building, while the Residence Bellevue boasts modern renovations. Each unit includes essential amenities like a minibar, safety deposit box, and private bathroom. Additionally, apartments with fully equipped kitchens are available for a comfortable stay.

Dining Excellence and Discounts
Indulge in Italian and international cuisine at the on-site restaurant with a terrace, offering delectable flambé dishes. As a bonus, hotel guests enjoy a generous 15% discount at the restaurant, enhancing your dining experience.

Ready to experience the perfect blend of comfort and convenience at Hotel Derby? Book now for an unforgettable stay in Zermatt!

Important information:

Please note that Zermatt is a car-free village. You can park your car in Täsch (indoor parking) and continue to Zermatt by train or taxi.

Please note that construction work is taking place nearby and the hotel may be affected by noise.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: ZRH

Location

Guest Reviews

8.8
Based on 544 reviews
Cleanliness: 8.78
Service: 9.25
Location: 9.29
Room Quality: 8.24
Amenities: 8.77
Value for Money: 8.23
Food and Beverage: 8.78
Overall Experience: 9.05
K
Kathrin • family_with_children • ch
8
2026-10-15 • via Nuitee
B
Baehler • family_with_children • vn
9
2026-10-15 • via Nuitee
I
Isa'Bella 64 • solo_traveller • ch
9
Pros:

L'emplacement à quelques minutes de la gare et le fait d'être dans la rue principale directement. C'est vivant.

Cons:

Le petit-déjeuner est moyen. Les croissants pas assez cuits, des bananes noires. Et le fait qu'une fois les groupes de touristes du service de 7h00 ont déjeuné, il reste les restes.

2026-10-14 • via Nuitee
R
Rakwarin • extended_group • th
9
Very nice
Pros:

The room was clean and comfortable. The hotel is in a great location, just a short walk from the train station, making it very convenient.

2026-10-11 • via Nuitee
R
Rakwarin • extended_group • th
9
Very nice
Pros:

The room was clean and comfortable. The hotel is in a great location, just a short walk from the train station, making it very convenient.

2026-10-11 • via Nuitee
T
Telma • couple • pt
8
2026-10-08 • via Nuitee
M
MIYU • extended_group • jp
6
次は違うホテルにしたい
Pros:

お部屋がとっても綺麗だった。
観光地も目の前で駅から近いので便利

Cons:

ドライヤーが古く止まってしまったので受付に行くと嫌そうに対応された。結局ドライヤーのオーバーヒートで壊れていないと突き返されてしまった。
また、個人的に英語があまり得意ではないので昔ながらの受付や朝食会場でなにも案内がないことにかなり困った。

2026-09-16 • via Nuitee
T
Tanja • solo_traveller • de
9
2026-09-15 • via Nuitee
W
Walter • solo_traveller • ch
8
2026-09-14 • via Nuitee
V
Vagner • solo_traveller • br
9
Muita boa opção em Zermat
Pros:

Localização e café da manhã

Cons:

Faltou um frigobar no quarto

2026-09-13 • via Nuitee
S
Slavomir • couple • ch
10
Pros:

Všetko super ! Milí ľudia aj fantastická reštaurácia

2026-09-06 • via Nuitee
N
Nadia • extended_group • ch
8
2026-09-04 • via Nuitee
E
eileen • family_with_children • us
10
Great Location, staff and restaurant !
Pros:

Kristianne at the front desk was lovely. She helped us navigate the trains and gave us great tips for shopping.She also let us know we would receive 15% off dinner in the hotel restaurant , so we ate there two nights and the food and service was excellent. The room was spacious and we had a great balcony . It was across from a construction site, but we still had a view of the Matterhorn and relaxed on the balcony with breakfast. The WiFi was excellent, location close to the train station on a main shopping/ dining street, beds were comfortable and bathroom was larger than most of the European hotel baths. Breakfast was included and had plenty of choices.

Cons:

It would be good to have a fan or a/c because it was hot overnight, but the balcony door tipped in for some fresh air.

2026-09-03 • via Nuitee
A
Andrea • couple • ch
9
2026-09-01 • via Nuitee
D
Denise • couple • gb
9
Perfect location for a short getaway
Pros:

Perfect location, very clean, good breakfast and very helpful receptionist

Cons:

It would have been nice to have the option of tea/coffee in the room

2026-08-31 • via Nuitee
Y
Yosra • couple • fr
10
2026-08-31 • via Nuitee
S
Sita • couple • gb
8
Very comfortable stay. Welcoming and friendly.
Pros:

Location good.

2026-08-31 • via Nuitee
D
Dorte • extended_group • dk
8
2026-08-31 • via Nuitee
D
Douglas Dow • couple • au
4
Pros:

The location of the hotel is brilliant, and from the exterior it looks nice

Cons:

but to say our room was a disappointment would be an understatement. It was a bizarre in that the room in sq meters was probably fine, but it was long and narrow. Other than the bed, the only furniture was an old desk and chair that Ikea would have been ashamed of, plus a old wardrobe pushed sideways into a corner. To top it off, the room did have a balcony, but it looked straight out at the back of the neighbouring building, less than a meter or two away. In fact, I could step down off the balcony onto the roof of the neighbouring garage. It has to be the only room in Zermat with absolutely no view! It should have been used as a storage room rather than given to paying guests. We are not sure what we did wrong to get this room, rather then the pleasant ones they show in the photos. Especially since we were not in peak season. fortunately most of the other hotel rooms we had in Switzerland were brilliant - but not this one.

2026-06-18 • via Nuitee
S
Sengupta • extended_group • in
8
Cons:

Water kettle

2026-06-08 • via Nuitee