elaya hotel vienna city west, Trademark by Wyndham

Hotels
•
Trademark
8.2 (5945 reviews)
Webgasse 23 , Vienna , at
+43 1 5954357

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Garden
Pets allowed
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
High breakfast costs
Cleanliness issues
Limited amenities

Categories

Cleanliness
8.01
Some reviews mentioned cleanliness issues, particularly with the carpet in the rooms.
Service
8.48
Most reviews indicated friendly and helpful staff, although there were minor issues reported regarding service late at night.
Location
9.02
The location was repeatedly praised as excellent and very convenient.
Room Quality
8.17
Rooms were described as cozy and quiet, meeting the needs of the guests.
Amenities
8
Amenities received mixed reviews, with some indicating a lack of facilities like in-room coffee makers.
Value for Money
7.96
Some guests felt the service quality didn't match the high price of the rooms.
Food and Beverage
7.51
Guests expressed disappointment regarding breakfast costs and options.
Overall Experience
8.48
Overall, guests enjoyed their stay and many expressed a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 00:44

Property Description

Stylish & Convenient Rooms
Experience stylish, air-conditioned rooms with free WiFi just a 3-minute walk from Vienna's biggest shopping street. Each room features underfloor heating, soundproofing, and a comfortable armchair. Some rooms even offer a balcony or terrace for a relaxing stay.

Convenient Amenities
Enjoy garage parking, a 24-hour reception, and a bar offering drinks and snacks. Free rental bikes are available from March to October, allowing you to explore the city with ease. The hotel's prime location allows quick access to metro stations and the airport bus stop within a short walking distance.

Explore Vienna Easily
With a 6-minute metro ride to St. Stephen's Cathedral and attractions like the Hofmobiliendepot museum nearby, the elaya hotel vienna city west is the perfect base for your Vienna adventure. Book now for a memorable stay!

Important information:

Please note that when booking more than 7 rooms, different policies and additional supplements may apply.

Please note that complimentary bicycle rental is available from March to October, subject to weather conditions.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Parking is subject to availability due to limited spaces.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: VIE

Location

Guest Reviews

8.2
Based on 5945 reviews
Cleanliness: 8.01
Service: 8.48
Location: 9.02
Room Quality: 8.17
Amenities: 8
Value for Money: 7.96
Food and Beverage: 7.51
Overall Experience: 8.48
T
Teodor Florin • extended_group • ro
7
2026-09-12 • via Nuitee
M
Marcin • solo_traveller • pl
7
Pros:

Lokalizacja, miły personel

Cons:

Pokój z nieprzyjemny zapachem

2026-09-12 • via Nuitee
B
bruno • couple • it
10
2026-09-12 • via Nuitee
A
Ana Rita • solo_traveller • at
10
2026-09-12 • via Nuitee
D
Dominika • couple • pl
1
Pros:

Lokalizacja

Cons:

Niemiły personel i bardzo słabe śniadanie (mały wybór, klejące stoliki i czerstwe pieczywo)

2026-09-12 • via Nuitee
Ábrahám • family_with_children • hu
7
Alapvetően rendben volt, 1-2 éjszakára, városnézős kiruccanáshoz tökéletes
Pros:

A szoba rendben volt.

Cons:

A reggeliző és a hallon kívül a közösségi terek nem túl igényesek.

2026-09-12 • via Nuitee
L
Lore • couple • be
8
2026-09-12 • via Nuitee
D
Desiree • couple • at
8
2026-09-11 • via Nuitee
D
Daniel • couple • il
8
Pros:

מיקום מעולה , צוות נעים

2026-09-11 • via Nuitee
A
Aloysio • solo_traveller • de
8
Pros:

It was good.

Cons:

Certain things such a big pan, and small bowl, the stuff said they didn't have available to be provided.

2026-09-11 • via Nuitee
V
Verma • solo_traveller • in
10
2026-09-10 • via Nuitee
Y
Yolanda • solo_traveller • es
10
Pros:

El trato del personal fue bueno y la limpieza es muy buena también.. muy cerca de la estación de tren y metro

2026-09-10 • via Nuitee
F
Ferdi • family_with_children • tr
1
Asla bu hotele ayak basmayın..
Cons:

Bu, hayatımda kaldığım en kötü otel; hatta buna otel bile denemez. İnanılmaz derecede kirli; beş gündür buradayız ve çarşaflar hiç değiştirilmedi; sadece havluları yeniliyorlar. Her yer toz içinde. Ayrıca çok önemli bir not: Eşyalarınızı ortada bırakmayın. Bu otelde bir hırsız var; gerçekten bir hırsız. Eşyalarımızı çaldılar ve çok mutsuzuz.

This is the worst hotel I have ever stayed at—I can't even really call it a hotel. It is incredibly dirty; we’ve been here for five days, and the bed sheets haven't been changed—they only swap out the towels. It’s covered in dust. Also, a very important note: do not leave your belongings behind. There is a thief in this hotel—an actual thief. They stole our things, and çok mutsuzuz

2026-09-10 • via Nuitee
M
markus • solo_traveller • ch
5
2026-09-10 • via Nuitee
G
Giulia • couple • it
9
2026-09-10 • via Nuitee
L
Ludmila • extended_group • lv
10
Довольно быстро можно добраться до центра Вены.
Pros:

Прежде всего месторасположение. Совсем недалеко станция метро, а также продуктовый магазин, магазины, кондитерская. Номер достаточно просторный, с кондиционером. Чистотита.
Прекрасный персонал - доброжелательный и отзывчивый.

Cons:

Хотелось бы, чтобы был в номере чайник.

2026-09-10 • via Nuitee
I
Ivana • solo_traveller • rs
9
2026-09-10 • via Nuitee
K
Kirsi • solo_traveller • fi
10
2026-09-09 • via Nuitee
U
ustyna • couple • ua
10
2026-09-09 • via Nuitee
A
Alberto • couple • it
8
2026-09-09 • via Nuitee