The Heritage Hotel

Hotels
7.9 (3036 reviews)
Shedden Hill , Torquay , GB

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Swimming pool
Restaurant
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Excellent location and sea views
Friendly, helpful staff
Good breakfast (cooked-to-order, gluten-free available)
Good value for money
Pool and free parking available
Spacious/clean rooms reported by many guests
Convenient for transport, theatre and shops
Flexible/ accommodating booking adjustments
Cons:
Noise from pub/functions and from rooms above (poor soundproofing)
Some rooms/ensuites dated or in need of updating
Limited breakfast service at times / ordering required
Some rooms described as basic or musty
Stairs to enter hotel may be an issue for some guests
Occasional closure of dining area during functions

Categories

Cleanliness
8
Rooms and bathrooms repeatedly described as clean; some guests noted small/dated ensuites and a musty/basic room in one report, but overall cleanliness is good.
Service
9
Staff repeatedly called friendly, helpful and accommodating (reception, booking adjustments, assistance), cited as a strong point across many reviews.
Location
9.5
Excellent seafront position and views, short walk to theatre/shops/transport; location is frequently praised as a key benefit.
Room Quality
5.5
Mixed reports: some rooms spacious and exceptional, others basic, dated or with small ensuites; significant noise issues from above rooms and pub/functions reduced perceived room quality.
Amenities
7
Amenities include a pool, terrace/outside space and free parking; bar/restaurant available but hotel functions and limited breakfast service/order procedures were occasionally inconvenient.
Value for Money
8.5
Multiple guests described the hotel as very good value, praising pricing relative to the experience and service received.
Food and Beverage
8
Breakfast is frequently praised (cooked-to-order hot options, full English, gluten-free available) and pub food generally positive, though some guests experienced waits for refills or limited breakfast availability.
Overall Experience
7.7
Generally positive overall with many recommendations and return intent; enjoyment tempered for some by noise, occasional tired decor and limited service on busy nights.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 04:22

Property Description

Sea Views and Ensuite Facilities
The majority of our 24 bedrooms at The Heritage Hotel Complex offer stunning sea views. Each room is equipped with ensuite facilities, including either a shower or a bath. You'll also find hairdryers, toiletries, and tea and coffee making facilities for your comfort.

Health Club Complex and Indoor Pool
Guests can enjoy access to our health club complex, featuring an indoor pool for a small charge. Stay active and refreshed during your stay with us.

Appleby's Bar and Restaurant
Indulge in a delightful dining experience at Appleby's, our adjoining bar and restaurant. With bay views, a spacious bar and lounge area, large-screen HD TVs, and live music, it's the perfect place to unwind. Enjoy a variety of breakfast options, delicious lunch, and evening meals served daily.

Experience the best of Torquay at The Heritage Hotel Complex. Book your stay now for a memorable seaside getaway.

Important information:

Please note that this property has limited disabled access.

Earlier check-in may be possible by prior arrangement. Please contact the property using the details found on your Booking Confirmation. Late check-in is available for a surcharge of GBP 10.

The times are limited throughout the day:
- £5.00 per guest.
- Children under 4 years: free

Please see The Heritage Hotel Complex website for our pool availability. Limited availability. Options to pre book private hire are also available on our website.Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: EXT

Location

Guest Reviews

7.9
Based on 3036 reviews
Cleanliness: 8
Service: 9
Location: 9.5
Room Quality: 5.5
Amenities: 7
Value for Money: 8.5
Food and Beverage: 8
Overall Experience: 7.7
N
Neil • solo_traveller • gb
10
2026-10-17 • via Nuitee
S
Sharon • couple • gb
7
2026-10-15 • via Nuitee
D
David • couple • gb
4
Poor
Pros:

Good view and location, the rooms are clean but tired...

Cons:

Modern decor is needed. A lot of guests came back to the hotel after the theatre, Saturday evening at 10.20pm, the bar was locked up, no staff around.
Breakfast was a joke, only one member of staff, breakfast bar had run out of coffee, cutlery, butter, bread, plates and juices...never again.







back to the hotel

2026-10-15 • via Nuitee
T
Timothy • solo_traveller • gb
8
2026-10-13 • via Nuitee
M
Maureen • solo_traveller • gb
8
Weekend break
Pros:

Nice room, friendly staff, good breakfast

Cons:

Car got damaged on car park

2026-10-12 • via Nuitee
P
Paul • solo_traveller • gb
10
Very Good
Pros:

Room, Breakfast

Cons:

N/A

2026-10-12 • via Nuitee
N
Nigel • solo_traveller • gb
7
Just off the seafront. Ideal for shows at the Princess theatre.
Pros:

A good full English breakfast.

Cons:

My room (5) was below the bar/breakfast area which was noisy as things seemed to be rolled across the space above. Other customers near by were loud in the early hours of the morning. Car park is tight and another hotel guest had his car damaged.

2026-10-12 • via Nuitee
J
John • solo_traveller • gb
10
Pros:

Excellent service and staff location

Cons:

For the money what can you mone about

2026-10-11 • via Nuitee
U
Uchechi • solo_traveller • gb
4
Pros:

The location was great. Breakfast options good too.

Cons:

Needs a total revamp. Not clean and smells old and musty. Not comfortable at all and I didn’t feel safe as a lady staying there as staff don’t stay overnight.

2026-10-09 • via Nuitee
C
clare • couple • gb
8
Relaxing.
Pros:

Breakfast very good, Location excellent, Room looked a little tired.

Cons:

Found it strange that Reception was located behind the bar, rather than a focal point on entering the hotel.

2026-10-09 • via Nuitee
Z
Zoe • couple • gb
8
Well worth the money. Great staff
Pros:

The room was more like an apartment. We loved the extra space. Bedding was lovely crisp white and comfortable. The staff couldn’t have been nicer and the breakfast was great.

Cons:

The pool was a bit of a mixed bag. The ceiling was in a real mess and there was a ring of built up scum all around the inside tiles at water level that really needed cleaning. That was the only thing negative I could say. It was a good place

2026-10-09 • via Nuitee
B
Bert • couple • nl
8
2026-10-08 • via Nuitee
G
Gavin • extended_group • gb
5
Pros:

Nothing

Cons:

Everything

2026-10-07 • via Nuitee
J
Jonathan • couple • gb
8
They do a gpod job with an older hotel
Pros:

Breakfast choice was good. Room with view was large with sofa and table and chairs.

Cons:

It is an older hotel and lots of steps and no lift is an issue. However it has much more character than the Premier Inn next door

2026-09-18 • via Nuitee
M
Mac • couple • at
7
2026-09-16 • via Nuitee
N
Nick • solo_traveller • gb
7
Pros:

The location was excellent for our needs.
All the staff were friendly.

Cons:

The noise every morning at 6a.m. from the ceiling fan in the bar below. Although the owner took on board our complaint and dealt with it to our satisfaction, apologising profusely

2026-09-15 • via Nuitee
P
patricia • solo_traveller • gb
10
It was lovely.
Pros:

Room was lovely and i could see the sea from the window. The breakfast lovely there was a good choice. location was great.

Cons:

not a thing

2026-09-15 • via Nuitee
V
Victoria • solo_traveller • gb
10
Pros:

Lovely location staff were great Lovely room but my hubby is big so the bed felt small and the shower was small. Other than that a great stay and would return.

Cons:

Small bed and shower

2026-09-14 • via Nuitee
H
Hockings • solo_traveller • gb
8
2026-09-14 • via Nuitee
L
Lee • solo_traveller • gb
8
2026-09-14 • via Nuitee