Hotel Woolstore 1888, Sydney - Handwritten Collection

Hotels
Handwritten Collection
9.4 (2103 reviews)
139 Murray Street, Pyrmont , Sydney , au

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
High quality food
Cons:
Cleanliness issues
High prices

Categories

Cleanliness
7.9
Multiple reviews noted issues with cleanliness, including dirty rooms and cockroaches.
Service
9.99
Staff were consistently mentioned as friendly and helpful, contributing positively.
Location
9.92
Many guests praised the location, highlighting its proximity to transport and attractions.
Room Quality
8.87
Room quality received mixed reviews; some found rooms comfortable while others faced issues.
Amenities
9.9
Amenities like Wi-Fi and breakfast received positive mentions when available.
Value for Money
8.86
Comments about pricing being high, affecting perceived value.
Food and Beverage
9.91
Food quality, especially the tapas, received exceptional praise.
Overall Experience
9.88
Despite issues, the overall experience was rated highly by many guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:22

Property Description

Historic Charm and Modern Comfort
Discover the perfect blend of historic charm and modern comfort at Ovolo 1888, located just a short stroll from Darling Harbour. From the restored heritage building to the contemporary suites and stylish rooms, immerse yourself in luxury with high ceilings, exposed brick walls, and vintage furniture.

Culinary Delights at Mister Percy
Indulge in Mediterranean cuisine at Mister Percy, where fresh dishes meant for sharing await. Whether you're a food enthusiast or simply looking to enjoy a delicious meal, this culinary experience is not to be missed during your stay.

Convenience at Your Fingertips
Enjoy the convenience of 24-hour reception, free WiFi, access to a fitness centre, and self-service laundry at The Woolstore 1888 by Ovolo. With top-notch amenities and a prime location near Sydney's top attractions, your stay is bound to be memorable.

Book now to experience luxury and convenience at Ovolo 1888!

Important information:

You must show a valid photo ID and credit card upon check in. This credit card must be the one used during the booking process.

Please note that there is a 1.6% charge when you pay with a Visa or Mastercard credit card.
Please note that there is a 3% charge when you pay with an American Express or Diners Club credit card.

Please note that this property requires a credit card pre-authorization for the full amount of your stay upon check in. Guests must show a valid photo ID and credit card on arrival.

Pre paid bookings, The credit card name must match the guest name for pre payment to be taken
If credit card name does not match the booking will be marked invalid and may be canceled.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYD

Location

Guest Reviews

9.4
Based on 2103 reviews
Cleanliness: 7.9
Service: 9.99
Location: 9.92
Room Quality: 8.87
Amenities: 9.9
Value for Money: 8.86
Food and Beverage: 9.91
Overall Experience: 9.88
L
Lucia solo_traveller au
10
2026-08-28 via Nuitee
S
Suzanne extended_group au
10
Great location and friendly staff
Pros:

Walking distance to darling harbour

Cons:

Nothing
We had an excellent stay

2026-08-27 via Nuitee
A
Alyssa couple au
10
2026-08-25 via Nuitee
M
Mohsen couple au
10
Amazing
Pros:

Very vintage and comfortable

Cons:

No

2026-08-23 via Nuitee
J
John couple be
10
Top
Pros:

De ligging ,mooie kamer en lekker ontbijt 🧇

Cons:

Douche was goed alleen geen douche slang apart!

2026-08-23 via Nuitee
ミレイ couple au
2
Not pleasant, will not be staying here again.
Pros:

Convenient location.

Cons:

In summary, while our stay here was mostly pleasant, the negative experiences stood out the most and we'd like to highlight them here.

Firstly, we stayed during winter. There was a typical wall unit control that appears, at first glance, control to temperature, mode (hot or cool), and fan controls. This was completely useless and did not give us control whatsoever. We could not even turn it off, and in a winters night, constantly blowing cold air (that's what it was set to), did not provide us with comfort. When we went down to the reception to enquire about this, the mode changed from cold to hot. And again, we had no way of controlling how hot, and we could not even turn the heating/cooling off.

Secondly, we'd like to touch on the customer service. In our effort to correct and adjust the heating and cooling to staff, the lady at the reception was not only dismissive, it seemed she was inconvenienced by customers seeking assistance. We did not find this behavior acceptable.

Thirdly, our room did not have a phone to contact reception. If you wanted to make contact with hotel reception for anything, then we had to get out of the room to do so.

Fourthly, while most of the room was clean, there were aspects that were disappointing. The most notable being, we can see others' hair clearly visibly stuck on the curtain.

We expected better quality of service and establishment for the price we paid for. While we'd like to say, and it is true, that the location is convenient. There are many other options nearby that facilitate the same level of convenience. I would exercise caution if you are considering on staying at Hotel Woolstore 1888. Thank you.

2026-08-23 via Nuitee
C
Caroline couple au
8
Great location for Darling Harbour, Pyrmont and the Casino. Fun artworks in an historic building.
Pros:

Lovely bar area with a great aymosphere.

2026-08-22 via Nuitee
R
Richard couple gb
8
Great location and facilities
Pros:

Less than 5 minutes walk to Darling Harbour. Well appointed hotel with a mix of bare brick and structural columns decor a nod to its former life. The rooms were well appointed and clean hotel albeit a little small but in keeping with its location in a large city. The breakfast menu had a good but not extensive selection and served good quality food. Professional and polite staff

Cons:

Nothing much aside from a slightly bigger room

2026-08-21 via Nuitee
B
Belinda Eykamp couple au
8
"Location, location, location"
Pros:

Fantastic location, walking distance to Darling Harbour, the Fish Markets and the light rail (Convention Station). The bed was comfortable and soft. The rooms decor was quirky and fun and we enjoyed lovely coffee and breakfast at the restaurant. Staff were so friendly and helpful and really went out of their way to make us feel welcome. Parking was straight across the road and easy to find a park.

Cons:

The room was definitely on the small size for two adults, the bathroom was particularly tiny however I only have myself to blame for not checking before booking.

2026-08-20 via Nuitee
C
Clare solo_traveller au
9
great stay, great hotel, perfect location for my stay
Pros:

the room was not huge but it was perfect for my needs

Cons:

The directions for getting to the property via public transport could have been clearer. I had to call the hotel for assistance. Some signage in the car park would have been helpful.

2026-08-19 via Nuitee
J
Jodie couple au
2
2026-08-19 via Nuitee
K
Karen extended_group au
4
Disappointing service.
Pros:

Very clean, which was appreciated.

Cons:

Took three requests before they would issue me a receipt. Their systems need reconsideration as they asked me to repeat my email address three separate times. I've already given it twice, why do I need to give you this again? Also, for a restaurant that was fully booked on a Monday, It's unclear why they don't have their restaurant open on a Monday night. Towels were very scratchy.

2026-08-19 via Nuitee
A
Amy couple au
10
Great property and great location, we’ll be back
Pros:

Beautiful property. Staff were very friendly, bar and restaurant downstairs was very convenient. Room was fantastic and bed very comfortable

2026-08-18 via Nuitee
B
Brianna couple au
9
2026-08-17 via Nuitee
E
Erin family_with_children au
8
Convenient stay in a vibey hotel.
Pros:

Great location for pyrmont and darling harbour attractions. Cosy and unique vibe. Staff were so lovely

Cons:

A little dated in parts, rugs stained, drains not draining effectively etc.

2026-08-16 via Nuitee
K
Kara couple au
9
2026-08-15 via Nuitee
T
Tammy couple au
8
2026-08-15 via Nuitee
M
Mina solo_traveller au
9
Pros:

Checkin was seamless, zero friction. Room was easy to find. Amenities were great. Complimentary products were well received

Cons:

The shower head in the bathroom wasn't ideal for a full body clean

2026-08-13 via Nuitee
L
Leanne couple au
10
2026-08-13 via Nuitee
R
Rebecca solo_traveller au
5
Pros:

Location

Cons:

Small size of room

2026-08-13 via Nuitee