Hyatt Place Chicago-South/University Medical Center

Hotels
•
Hyatt Place
8.8 (667 reviews)
5225 South Harper Avenue , Chicago , us
+1 773-752-5300

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Improved experience
Good breakfast variety
Cons:
Cleanliness issues
No microwaves in rooms
Old tub
Overreactive heating

Categories

Cleanliness
8.01
Several complaints about cleanliness, including red stains and sewer smells.
Service
9.48
Staff were consistently described as friendly and helpful.
Location
9.52
Location praised, especially for proximity to the University and local amenities.
Room Quality
8.47
Mixed sentiments with some comforts noted, but issues with old facilities.
Amenities
8.5
Amenities noted as lacking, such as microwaves in rooms and breakfast not included for all.
Value for Money
8.96
General satisfaction with value, though reports of being double charged.
Food and Beverage
8.01
Food quality improved, but breakfast not included with all room rates.
Overall Experience
9.48
Overall pleasant stay with improvements from past experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 04:32

Property Description

Convenient Location

Situated just minutes away from the University of Chicago campus and a short drive to downtown Chicago, Hyatt Place Chicago-South/University Medical Center offers easy access to key attractions.

Modern Amenities

Each room is equipped with a 42-inch flat-screen TV, free WiFi, and a cozy sofa bed. Guests can also enjoy the convenience of a refrigerator and coffee machine in every room.

On-Site Dining and Leisure

Indulge in delicious 24-hour dining options at the Guest Kitchen and Bakery Café, or unwind in the indoor pool and fitness center. The hotel also provides meeting facilities, a 24-hour front desk, and shuttle services for a seamless stay.

Experience comfort and convenience at Hyatt Place Chicago-South/University Medical Center. Book now for an unforgettable stay!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MDW

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.8
Based on 667 reviews
Cleanliness: 8.01
Service: 9.48
Location: 9.52
Room Quality: 8.47
Amenities: 8.5
Value for Money: 8.96
Food and Beverage: 8.01
Overall Experience: 9.48
A
Alam • family_with_children • us
7
Pleasant and comfortable but very expensive
Pros:

I like hoe friendly the staff was, the breakfast buffet was a nice perk as well. Overall the room was clean and comfy

Cons:

I didnt like how they dont have their own parking for the guests. They have a parking lot across the street you can use but you have to pay. It was also full when we got there so we had to park on the street.

2026-07-24 • via Nuitee
M
Molk • solo_traveller • us
10
Pros:

It was clean and the staff was friendly

Cons:

The parking garage tell people to take their key to exit

2026-07-22 • via Nuitee
B
Brian • solo_traveller • us
7
Pros:

Staff was great! Breakfast was nice.

Cons:

Pool was very small, and didnt seem all that treated. We booked a room with 2 queen and a pull out couch but had to change rooms as the room given didnt have the pullout couch. One light in the room stopped working, the hair dryer didnt work.

2026-07-22 • via Nuitee
A
Angie • family_with_children • us
5
Meh
Pros:

The staff was very friendly and helpful. The included breakfast was better than most. Good location and convenient parking for additional $43.

Cons:

You apparently need to make reservations to use the pool. We were not told this upon check in and it was pretty disappointing for the kids. After learning we wouldn't be able to use the pool, we tried the fitness center. Only one working treadmill which sporadically turned off during use (an additional non-working one was also in the fitness center taking up space). Carpeted floor was wet around treadmill and the free weights and rack didn't look like they have ever been wiped down. Our room also had a mildew smell.

2026-07-22 • via Nuitee
E
Eddie • couple • us
10
2026-07-21 • via Nuitee
U
Uyai-Abasi • extended_group • us
10
2026-07-20 • via Nuitee
N
Nagavenkata Raghu Phaneendra • family_with_children • us
10
Pros:

Everything is good and rooms looks clean and great. I liked the hotel

2026-07-20 • via Nuitee
D
Denise • extended_group • us
8
It was okay. Housekeeping could have been better.
Pros:

It was close to a lot of restaurants and things to do

Cons:

Hard to get a response from staff for housekeeping issues

2026-07-19 • via Nuitee
N
natalie • solo_traveller • us
8
Both Better & worse than expected
Pros:

Convenient

Cons:

Communication about a left behind item confirmed present in lost & found still has not resulted in return of item or further instructions about return inspite of filling out required online missing item form

2026-07-19 • via Nuitee
K
Kahori • family_with_children • us
7
Be careful for overbooking
Pros:

Centrally located. Excellent night manager and staff

Cons:

We arrived late at 1130pm, and came upon 3 groups trying to check in and only 1 hotel room. The manager was cleaning one room, and the front desk staff was nervous but exceedingly kind and apologetic. We were placed into another hotel next to uchicago that was of higher quality and taken care of so we ended up just fine, but I was shocked to walk into an oversold situation which apparently is somewhat common for this hotel. I now appreciate more “guaranteed late night check in”

2026-07-12 • via Nuitee
D
Donna • solo_traveller • bs
6
My stay Is always good especially because Chuck and the crew gives good serves. The hotel is clean
Pros:

Staff very helpful and friendly.. chuck gives the best customer service. He truly deserves a promotion he's goes above and beyond.

Cons:

Room rates.

2026-07-12 • via Nuitee
J
Joshy • family_with_children • us
10
Comfortable stay.
Pros:

Very clean and the staff was very friendly.

2026-07-12 • via Nuitee
J
Jaime Luiz • couple • br
8
Otima localização, funcionários atenciosos.
Pros:

Tamanho e limpeza

Cons:

Preço

2026-07-08 • via Nuitee
R
Reginald • couple • us
9
2026-07-06 • via Nuitee
M
Mike • family_with_children • us
8
Nice stay once we were able to get parked and the room cooled down.
Pros:

Breakfast was great, beds were comfortable and it was close to where we wanted to be.

Cons:

The air conditioning in the room wasn't working very well, so it took a while to get comfortable after we arrived. You can't pull in to the garage until you check in, and parking in the area around the hotel before you check in can be very difficult.

2026-07-05 • via Nuitee
X
Xavier • solo_traveller • us
10
2026-07-04 • via Nuitee
J
Jennifer • solo_traveller • us
7
Cons:

My room had a handicap bathroom. When I took a shower water pooled on the bathroom floor and ran into the entrance. I asked for a new room but it was busy and one couldn't be found. I asked for help getting a taxi and staff tried to download the Uber app on my phone. I couldn't understand why they couldn't call a cab for me.

2026-07-03 • via Nuitee
P
Priya • solo_traveller • us
8
Pros:

Location

2026-07-02 • via Nuitee
R
Rodney • family_with_children • us
8
2026-06-28 • via Nuitee
J
José Ignacio • couple • cl
6
No lo recomiendo
Pros:

Personal y limpieza

Cons:

El desayuno era muy malo.
Relación precio calidad deficiente.
El primer día nos dieron una pieza que no tenía cortinas

2026-06-25 • via Nuitee