Omni Nashville Hotel

Hotels
•
Omni Hotels
9.1 (1721 reviews)
250 Rep. John Lewis Way South , Nashville , us
+1 615-782-5300

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Clean rooms
Excellent food options
Cons:
Housekeeping issues
Customer service complaints

Categories

Cleanliness
8.31
Rooms were neat and clean, but some guests had issues with housekeeping.
Service
9.28
Most staff were praised for their helpfulness and friendliness, though there was a notable complaint regarding customer service.
Location
9.82
Great downtown location close to attractions and easy to explore.
Room Quality
9.27
Rooms were spacious, spotless, and comfortable, with great views.
Amenities
8.8
Good range of amenities, including a great gluten-free breakfast.
Value for Money
8.26
Overall experience supports value, but the fraud claim affected perceptions.
Food and Beverage
9.31
Highly rated gluten-free breakfast options received positive feedback.
Overall Experience
9.78
A generally exceptional experience despite a few negative comments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 11:18

Property Description

Rooftop Swimming Pool and Fitness Centre

The Omni Hotel Nashville offers a luxurious experience with its rooftop swimming pool and fully-equipped fitness centre. Guests can enjoy a refreshing swim with a view or maintain their fitness routine during their stay.

On-Site Restaurants and Poolside Bar

Indulge in a culinary journey at the hotel's 5 on-site restaurants, including a seasonal poolside bar. From gourmet meals to refreshing drinks by the pool, there is something to satisfy every craving without having to leave the property.

Spa Services and 24-Hour Reception

Relax and rejuvenate at the on-site spa offering massages, facials, and body treatments. Additionally, the 24-hour reception ensures that guests receive assistance and services at any time of the day.

Experience the best of Nashville at Omni Hotel - book now for an unforgettable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BNA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 60 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$27.31 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9.1
Based on 1721 reviews
Cleanliness: 8.31
Service: 9.28
Location: 9.82
Room Quality: 9.27
Amenities: 8.8
Value for Money: 8.26
Food and Beverage: 9.31
Overall Experience: 9.78
C
carolbL1450YK • Business
10
Excellent Hotel in the Heart of Nashville
Pros:

My stay at the Omni Hotel in Nashville was outstanding from start to finish. The room was exceptionally clean, comfortable, and well-maintained, making it easy to relax after a long day of work and exploring the city.
Every employee we encountered was friendly, kind, and genuinely welcoming. Their professionalism and willingness to help made me feel valued throughout my stay.
Overall, it was a wonderful experience and would absolutely stay at the Omni again on my next trip to Nashville. If you're looking for a clean, comfortable hotel with exceptional service, I highly recommend it!

2026-07-23 • via Tripadvisor
A
Amanda • extended_group • us
10
Great!
Pros:

Great location off Broadway! Hotel was very clean, nice staff, and good amenities!

Cons:

Nothing

2026-07-20 • via Nuitee
M
Mark • extended_group • gb
10
Must stay in Nashville
Pros:

Super stay, Pool and Gym, Rooms comfortable, hotel stunning. Walking distance to Broadway.

Cons:

Some double/extra charges that took a while to sort out.

2026-07-19 • via Nuitee
M
mark • couple • gb
10
Great place to stay to see the sights of Nashville
Pros:

Location to Broadway and the pool.

2026-07-18 • via Nuitee
A
A6325FNkellyp • NONE • Texarkana, Texas
10
Easy and well done accommodations
Pros:

The service and location of this property is amazing. We were easily able to access the country music hall of fame without leaving the property and tickets were provided to us at the desk making it an easy item to access check off the list. I feel like so much as done prior to our arrival to accommodate us such as timing our flights so they knew we would have early check in and that made us feel welcome and cared for.

2026-07-13 • via Tripadvisor
J
Jill • extended_group • us
7
Pros:

Location

Cons:

Pillows were uncomfortable. Iron didn’t work properly.

2026-07-13 • via Nuitee
I
Izabela • couple • br
9
Pros:

The staff at pool bar and restaurants were great.

Cons:

The price for parking.

2026-07-13 • via Nuitee
D
Derek • solo_traveller • gb
10
Pros:

Everything

Cons:

Nothing

2026-07-13 • via Nuitee
D
DAndra • solo_traveller • bs
10
Pros:

Location, food, staff, aesthetic

Cons:

The cost of receiving packages that were shipped to the hotel during my stay

2026-07-12 • via Nuitee
T
Tyechia • couple • us
10
2026-07-09 • via Nuitee
K
kathytS7597DQ • NONE
10
Southern hospitality
Pros:

Lovely hotel with exceptional customer service. The staff was friendly and welcoming, and the hotel was beautiful. I would definitely recommend staying here.

2026-07-06 • via Tripadvisor
K
Kerryn • solo_traveller • au
8
Overall we enjoyed it.
Pros:

Location was great and was a really nice hotel with good facilities.

Cons:

Pillows were probably the worst I’ve ever had, and room services missed servicing our room twice.

2026-07-06 • via Nuitee
Y
yoyo • solo_traveller • es
10
Pros:

Todo

2026-07-06 • via Nuitee
L
Lorna • extended_group • us
3
Very unhappy about not being able to use the amenities as that was why I booked at the Omni was for the Rooftop pool and
Pros:

Beautiful views/great location.

Cons:

Over crowded. Couldn’t use the pool, put on a waitlist and then never got a call. Way over priced for what there is to actually offer.

2026-07-06 • via Nuitee
J
Janice • couple • gb
9
Luxurious and convenient hotel
Pros:

Great location, staff were helpful .
Luxury and classy hotel .
Love that it was attached to the country music museum

Cons:

Booked a 2pm check out and at 1.59 was locked out of the room

2026-07-06 • via Nuitee
B
Barbara • solo_traveller • us
10
Great location for what was needed in Nashville.
Pros:

Property location was excellent and the rooms were clean and nice.

Cons:

Not enough pool seats

2026-07-06 • via Nuitee
P
Paula • family_with_children • us
10
very nice
Pros:

very close to all the action on Broadway. Very clean and a great price

2026-07-06 • via Nuitee
M
Molly • extended_group • us
7
Nice hotel with good location but service could be better.
Pros:

Location was amazing. 2 blocks from Broadway.

Cons:

Staff was friendly, but we requested daily housekeeping, and that did not happen. I had to request it twice, and they only came the night before we were supposed to leave. Fridge in the room smelled rotten.

2026-07-06 • via Nuitee
K
Kagale • extended_group • us
10
Bar none the best in Nashville TN
Pros:

This property is right in the middle of Downtown Nashville so it was an easy walk to everything. The staff was very professional and prompt to take care of all our needs. I would recommend the Omni Nashville Hotel 100%

Cons:

Nothing

2026-07-05 • via Nuitee
M
mark • couple • gb
9
Great hotel to stay in for a trip to Nashville
Pros:

Location and the pool

2026-07-05 • via Nuitee