Omni Nashville Hotel

Hotels
•
Omni Hotels
9.1 (1654 reviews)
250 Rep. John Lewis Way South , Nashville , us

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Clean rooms
Excellent food options
Cons:
Housekeeping issues
Customer service complaints

Categories

Cleanliness
8.31
Rooms were neat and clean, but some guests had issues with housekeeping.
Service
9.28
Most staff were praised for their helpfulness and friendliness, though there was a notable complaint regarding customer service.
Location
9.82
Great downtown location close to attractions and easy to explore.
Room Quality
9.27
Rooms were spacious, spotless, and comfortable, with great views.
Amenities
8.8
Good range of amenities, including a great gluten-free breakfast.
Value for Money
8.26
Overall experience supports value, but the fraud claim affected perceptions.
Food and Beverage
9.31
Highly rated gluten-free breakfast options received positive feedback.
Overall Experience
9.78
A generally exceptional experience despite a few negative comments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 11:18

Property Description

Rooftop Swimming Pool and Fitness Centre

The Omni Hotel Nashville offers a luxurious experience with its rooftop swimming pool and fully-equipped fitness centre. Guests can enjoy a refreshing swim with a view or maintain their fitness routine during their stay.

On-Site Restaurants and Poolside Bar

Indulge in a culinary journey at the hotel's 5 on-site restaurants, including a seasonal poolside bar. From gourmet meals to refreshing drinks by the pool, there is something to satisfy every craving without having to leave the property.

Spa Services and 24-Hour Reception

Relax and rejuvenate at the on-site spa offering massages, facials, and body treatments. Additionally, the 24-hour reception ensures that guests receive assistance and services at any time of the day.

Experience the best of Nashville at Omni Hotel - book now for an unforgettable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BNA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 60 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$27.31 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9.1
Based on 1654 reviews
Cleanliness: 8.31
Service: 9.28
Location: 9.82
Room Quality: 9.27
Amenities: 8.8
Value for Money: 8.26
Food and Beverage: 9.31
Overall Experience: 9.78
K
Karen • couple • us
10
Enjoyed our time in downtown Nashville
Pros:

Everything was as expected. No disappointments whatsoever.

2026-05-21 • via Nuitee
A
angelavQ5305ET • NONE
10
Gorgeous property
Pros:

FABULOUS! The views are beautiful, the room was fantastic, clean property with many anemities, friendly and helpful staff, great location with easy walk to the restaurants, bars and shopping, short drive to 12 South, Franklin and more. Highly recommend!

2026-05-19 • via Tripadvisor
M
Miller • family_with_children • us
10
Cons:

The gentleman checking us in had 0 sense of humor and next to no personality.

2026-05-19 • via Nuitee
J
Jason • couple • us
10
2026-05-18 • via Nuitee
J
Joseph • solo_traveller • us
10
It was perfect for our weekend getaway!
Pros:

Room size, location, clean, great staff

Cons:

It all great !

2026-05-18 • via Nuitee
M
molina • couple • us
9
Pros:

The location is amazing, staff super friendly and helpful, the hotel is beautiful

Cons:

In our roomthe carpet was frayed/torn at the edge near tiles. The glass door to the shower was chipped in several spots because it didn’t line up properly.

2026-05-18 • via Nuitee
S
Soraya • couple • gb
10
The service was so nice, the room was clean and good location
Pros:

Location and the service

Cons:

-

2026-05-16 • via Nuitee
F
Ferlando • solo_traveller • us
10
2026-05-15 • via Nuitee
J
Justin • couple • us
9
Nice hotel, well run, great location, great pool
Pros:

Pool.

Cons:

Steam room would be nice.

2026-05-15 • via Nuitee
D
D Michele • extended_group • us
9
2026-05-14 • via Nuitee
K
Kadaysha • couple • us
10
It was very welcoming
Pros:

Location and staff

Cons:

Nothing

2026-05-14 • via Nuitee
S
Sharon • couple • fr
7
2026-05-14 • via Nuitee
L
Lisa • extended_group • gb
10
amazing
Pros:

Amazing welcome , very friendly staff ,view from our room was unreal and great pool .

Cons:

Loved everything

2026-05-13 • via Nuitee
G
Gurkova • solo_traveller • us
6
2026-05-12 • via Nuitee
4
441sorayar • NONE
10
Great location with excellent service
Pros:

Great location with excellent service. The staff are incredibly friendly, attentive, and always happy to help. The room is beautiful, well-maintained, and feels very safe and comfortable. Overall, a wonderful stay and highly recommended!

2026-05-11 • via Tripadvisor
H
hillier • couple • us
8
High end quality hotel
Pros:

Good location . Room was large and spacious

Cons:

The plumbing wasn’t great . The toilet backed up on a few occasions before clearing itself .

2026-05-11 • via Nuitee
M
MiKayla • couple • us
10
Absolutely will be returning!
Pros:

This property was so nice and very clean. The location was very convenient. The staff and valets were amazing and very helpful.

2026-05-11 • via Nuitee
B
Brian • couple • ie
8
2026-05-11 • via Nuitee
D
Doug • couple • us
10
2026-05-11 • via Nuitee
B
bradc308 • Business • Houston, Texas
10
Unanimous verdict for this hotel… unmatched and unequaled in all respects.
Pros:

It is rare, in this hurried age, to encounter an establishment delivering on every front — and rarer still to find one doing so with such style, such warmth, and such evident pride in the doing. The Omni Nashville is precisely such a place.
From the moment of arrival, we were received with the kind of grace one had begun to fear extinct. The staff — gallant on welcome, attentive throughout, and positively mournful upon our departure — conducted themselves as though hospitality were not a job description but a calling. Foremost among them stands Samantha Dundee, Loyalty Ambassador, whose warmth, wit, and uncanny knack for anticipating every want elevated our stay from excellent to unforgettable. She is, in plain terms, a treasure — and the management would do well to guard her closely.
The room itself was a sanctuary: spacious, spotless, handsomely furnished, and possessed of a bed into which one does not so much climb as surrender. Sleep arrived swiftly and departed reluctantly, as all good sleep should.
In short: splendid staff, splendid quarters, splendid stay. We shall return — and gladly.

2026-05-10 • via Tripadvisor