The White Hart Hotel

Hotels
8.3 (2016 reviews)
Church Street , St Austell , gb

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Restaurant
Room service
Family rooms
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Excellent food
Cons:
Noise from outside
Issues with parking access

Categories

Cleanliness
7.96
Clean and well-maintained rooms with friendly staff.
Service
8.43
Staff were welcoming and helpful, with a special mention of attentive service.
Location
8.47
Central location near transportation and amenities.
Room Quality
8.12
Rooms were comfortable and spacious, with warm ambiance.
Amenities
8.35
Good amenities including a cozy lounge, breakfast service, and on-site dining.
Value for Money
8.41
Excellent value with good quality service and offerings.
Food and Beverage
8.46
Varied and delicious food options, with a special highlight on breakfast.
Overall Experience
8.23
Overall a lovely stay with memorable experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 06:46

Property Description

Central Location
Located in the heart of St. Austell, the White Hart Hotel offers convenience and accessibility to nearby attractions and transportation hubs.

Comfortable Accommodation
Experience spacious rooms with en suite bathrooms, free Wi-Fi, and essential amenities for a relaxing stay, including tea/coffee facilities and a work desk.

Delicious Dining Options
Indulge in a seasonal menu at Whites Restaurant, featuring locally sourced ingredients and fresh seafood. Enjoy a hearty English breakfast in the charming dining room and unwind at the bar with a selection of local ales.

Book your stay at the White Hart Hotel for a memorable experience in St. Austell.

Important information:

Due To COVID-19, the property is operating reduced opening hours in the bars and lounge.

Laundry service and luggage assistance are not available for the moment.

The property will only be offering a full table service breakfast using the whole of the downstairs area, to ensure social distancing. The main bar and lounge areas will be closed between 07:30 and 10.00, when breakfast is served.

Due to new additional cleaning and sanitizing procedures, rooms may be delayed for arrivals.

Please note that the bar is open late on Friday and Saturday nights, so guests may experience some noise.

Please note that free car parking spaces are on a first-come, first-served basis.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NQY

Location

Guest Reviews

8.3
Based on 2016 reviews
Cleanliness: 7.96
Service: 8.43
Location: 8.47
Room Quality: 8.12
Amenities: 8.35
Value for Money: 8.41
Food and Beverage: 8.46
Overall Experience: 8.23
A
Aldo couple it
2
Pros:

Location was convenient for exploring the area, the building itself is a lovely historic townhouse, and the staff were courteous.

Cons:

We had a disappointing stay. The room was extremely small, which made it difficult to move around comfortably or store our luggage properly.
The bigger issue was the window: pigeons were getting into the room through it, so we had to keep it closed for the entire stay. The exterior windows were also visibly dirty, covered in pigeon droppings, which didn’t give a great impression of the property’s maintenance.
On top of that, we were woken up early each morning by loud ventilation/HVAC noise coming from outside.
Unfortunately, given the room size and these hygiene and noise issues, I can’t recommend this hotel.

2026-08-29 via Nuitee
E
Everitt couple gb
9
Very relaxing break
Pros:

Very good food with friendly and helpful staff

Cons:

Shower was awkward to use and operate

2026-08-28 via Nuitee
N
Nicolae Adrian solo_traveller gb
10
2026-08-28 via Nuitee
A
Anna solo_traveller it
10
Pros:

L'estrema gentilezza del personale e la colazione varia e preparata al momento.

2026-08-28 via Nuitee
C
Catherine family_with_children gb
10
A fantastic place to stay!
Pros:

We stayed here for two nights using it as a base for the Eden Project (10 minutes away). The location and the hotel were perfect. The staff were friendly and helpful, the rooms were clean, well appointed and stylish. It felt like a little bit of luxury.

The food was absolutely delicious and we ate dinner at the hotel both nights with plenty more options on the menu to come back for. Food was hot, freshly prepared and full of flavour.

Upon leaving we were surprised with a little gift of Cornish fudge proving once again how brilliant the customer service is. Thank you for a wonderful stay!

2026-08-27 via Nuitee
N
Nicholas couple nz
7
Pros:

Location great

Cons:

A little tired but room a good size

2026-08-27 via Nuitee
D
Daphne family_with_children gb
8
A comfy hotel, I'd stay again.
Pros:

Me and the kids loved the breakfast. They had gluten free and vegetarian options which was great. The staff were friendly and kind. The room was nice and big and accommodated all of us. The location was not too far from the Eden Project which waa convenient. The free parking was useful too.

Cons:

There was a slight smell in the bathroom other than that we enjoyed our stay.

2026-08-27 via Nuitee
ЗорницаП solo_traveller bg
8
2026-08-26 via Nuitee
6
672teresak Family Chestfield, Canterbury, Kent, England
10
Lovely roast dinner!
Pros:

Lovely roast dinner. The plate was huge, with lots of meat and vegetables. Gravy was a little salty but the food was freshly cooked and hot! A desert was included which we hardly had room for!

2026-08-25 via Tripadvisor
H
Hardi family_with_children de
9
2026-08-25 via Nuitee
M
Martin solo_traveller gb
10
Lovely Hotel
Pros:

We had a lovely stay at the White Hart Hotel. It was our 11 year old daughters Birthday, and the staff went above and beyond when we asked if they could bring out our her Birthday cake. They laid out our table with Birthday decorations and gave our daughter a box of Cornish fudge. Everybody in the bar and restaurant sang happy Birthday, which made her day. Our room was really nice with a very large double bed and an adjoining bedroom with 2 single beds.The view from the room was of similar historic buildings and the chimes of the church clock was a bonus. It was all very clean and looked as if it had been recently refurbished. Breakfast was lovely with a great selection to choose from. The Hotel had its own car park on the opposite side of the road, which was a real bonus. We really enjoyed oue stay.

2026-08-25 via Nuitee
P
Polona solo_traveller si
9
Cons:

There was no table in the room, therefore it was impossible to work with the laptop.

2026-08-25 via Nuitee
B
Bharti family_with_children au
8
2026-08-24 via Nuitee
R
Robert family_with_children gb
9
2026-08-24 via Nuitee
M
Maria solo_traveller gb
10
Great hotel above 2* expectations
Pros:

From the minute we got there we were made to very welcome and nothing was too much trouble.

The beds were very comfortable, the en-suite was a more than adequate size. There was an iron and ironing board and extra pillows in the wardrobe, which you don't always find Also a floor fan and a table top fan which was very much appreciated!

For a 2* hotel it was a very high standard. We've stayed in 3* and 4* hotels which haven't had as many facilities as The White Hart.

The breakfast was well cooked and filling. The bar and lounge areas very welcoming, the lounge area particularly cosy!

I can't leave this review without mentioning the friendly and helpful staff. We appreciate there's a small staff team running the substantially sized hotel, yet they do it with a smile on their face and are obviously conscientious in their work, as this shows in the standards of the rooms, bar and kitchen.

I am going to single out Michel, only because he was the main member of staff who attended us. His customer relations manner is great and his sense of humour unforgetable! Although he said he was only the barman, he had a hand in everything!

Staying at The White Hart helped to make our short 2 day stay in Cornwall very happy and memorable. We would visit again!

Cons:

We can't fault anything!

2026-08-24 via Nuitee
S
Sandra couple at
8
Sehr gutes Preis Leistungsverhältnis , sehr nettes Personal
Pros:

Sehr nettes Personal, sehr gutes Essen

Cons:

Alles ok, etwas abgewohnt

2026-08-23 via Nuitee
S
Sharon solo_traveller gb
6
Pros:

Staff were friendly. Good location

2026-08-23 via Nuitee
L
Louisa couple gb
10
2026-08-22 via Nuitee
R
Rachel family_with_children gb
7
Lovely staff, good value and a good base for local activities and attractions.
Pros:

Everyone was helpful and pleasant. Breakfast was decent enough but nothing was self service, cereals etc and choice was a bit limited. What was served was good quality.

Cons:

The bedroom was hot, even though we were there in normal summer temperature not a heatwave. However there were 2 fans and it made it OK.

2026-08-21 via Nuitee
C
Cinzia couple it
6
Pros:

Posizione e parcheggio, edificio esterno molto bello, Camera un po’ vecchia bagno necessita di manutenzione

2026-08-21 via Nuitee