The White Hart Hotel

Hotels
8.3 (1871 reviews)
Church Street , St Austell , gb

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Restaurant
Room service
Luggage storage
Express check-in/check-out
Karaoke
Non-smoking throughout
Shared lounge/TV area
See all facilities

Review Highlights

Pros:
Friendly staff
Excellent food
Cons:
Noise from outside
Issues with parking access

Categories

Cleanliness
7.96
Clean and well-maintained rooms with friendly staff.
Service
8.43
Staff were welcoming and helpful, with a special mention of attentive service.
Location
8.47
Central location near transportation and amenities.
Room Quality
8.12
Rooms were comfortable and spacious, with warm ambiance.
Amenities
8.35
Good amenities including a cozy lounge, breakfast service, and on-site dining.
Value for Money
8.41
Excellent value with good quality service and offerings.
Food and Beverage
8.46
Varied and delicious food options, with a special highlight on breakfast.
Overall Experience
8.23
Overall a lovely stay with memorable experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 06:46

Property Description

Central Location
Located in the heart of St. Austell, the White Hart Hotel offers convenience and accessibility to nearby attractions and transportation hubs.

Comfortable Accommodation
Experience spacious rooms with en suite bathrooms, free Wi-Fi, and essential amenities for a relaxing stay, including tea/coffee facilities and a work desk.

Delicious Dining Options
Indulge in a seasonal menu at Whites Restaurant, featuring locally sourced ingredients and fresh seafood. Enjoy a hearty English breakfast in the charming dining room and unwind at the bar with a selection of local ales.

Book your stay at the White Hart Hotel for a memorable experience in St. Austell.

Important information:

Due To COVID-19, the property is operating reduced opening hours in the bars and lounge.

Laundry service and luggage assistance are not available for the moment.

The property will only be offering a full table service breakfast using the whole of the downstairs area, to ensure social distancing. The main bar and lounge areas will be closed between 07:30 and 10.00, when breakfast is served.

Due to new additional cleaning and sanitizing procedures, rooms may be delayed for arrivals.

Please note that the bar is open late on Friday and Saturday nights, so guests may experience some noise.

Please note that free car parking spaces are on a first-come, first-served basis.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NQY

Property Policies

  • Internet

    WiFi is available in some hotel rooms and is free of charge.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 13 years old stay for £15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 1871 reviews
Cleanliness: 7.96
Service: 8.43
Location: 8.47
Room Quality: 8.12
Amenities: 8.35
Value for Money: 8.41
Food and Beverage: 8.46
Overall Experience: 8.23
A
anne • couple • gb
10
Fabulous welcoming staff. Food amazing value and very high standard.
Pros:

Very clean
Friendly

2026-05-23 • via Nuitee
P
Pauline • couple • us
9
Staff were exceedingly friendly and helpful.
Pros:

Excellent location for touring. Free Private car park a bonus

Cons:

Stairs were very narrow, but to be expected in such a historic building.

2026-05-22 • via Nuitee
H
helen • solo_traveller • gb
10
It's not St Awful at all!!!
Pros:

The facilities were very good. Exceptionally comfortable bed with crisp white bedding.
Toiletries provided and a good standard.

The staff were very friendly and helpful letting us leave our bags on the last day so we could explore the area until we moved on.

The food was filling, delicious and well presented. The breakfast had a large choice and set us up for the day.

Very close to the bus and train links and St Austell brewery. Although it is up hill. ( Note, the brewery will be closing for refurbishment in a couple of weeks)

A visit to the church next door is well worth it . Check out the font and the golden dove from above.

The walk along the river to Pentenwan beach is also a must.

Cons:

Being an old building the upper floors are out of kilter lol so don't think you have had too much to drink.

2026-05-22 • via Nuitee
S
Sheryl • solo_traveller • au
7
Very good location with nice meals offered and friendly staff - only drawback is very steep road to station and if elder
Pros:

Location was excellent

Cons:

Steep stairs to rooms. Very hard to get suitcases up with no help offered. Also when departing to the nearby station/bus station, you need to get a cab. Fortunately one came on time.

2026-05-21 • via Nuitee
A
Annette • solo_traveller • au
9
2026-05-20 • via Nuitee
M
Monika • couple • de
10
Pros:

Gemütliches Zimmer in einem gemütlichen Hotel

Cons:

Es war sehr beengt im Zimmer mit Reisetasche und Koffer

2026-05-20 • via Nuitee
C
Carol • family_with_children • gb
10
It was everything we needed for our stay
Pros:

Breakfast was excellent freshly cooked and piping hot plenty of it drinks topped up good choice for us all tried a variety of things

2026-05-18 • via Nuitee
J
Jean • couple • gb
9
Very enjoyable; good food and friendly, helpful staff.
Pros:

We could eat in and the menu was very good. It is well placed for access to the town and the bus and railway stations

Cons:

There are a lot of stairs but no lift - understandable in a building if its age and position

2026-05-18 • via Nuitee
T
Tracey • couple • es
10
Fantastic stay, loved the room, the location, the gorgeous food and friendly staff
Pros:

Everything. Staff were all very friendly and efficient, nothing seemed too much trouble for them. Would definitely stay again if we’re ever in that area.
Breakfast was unbeatable, so much choice and everything freshly made to order. And the evening meals were lovely too, my husband even said the fish and chips were the best he’s ever had. I had the Sunday roast, it was just like my mum used to make, delicious!

Cons:

Nothing not to like!

2026-05-18 • via Nuitee
S
sarah • couple • gb
8
Pros:

Great location.

2026-05-15 • via Nuitee
A
Alan • couple • gb
9
Good location for visiting the Eden Project and Lost Gardens of Heligan
Pros:

Very good breakfast. In fact we ate in every night and the food was of excellent quality and plentiful, as well as being good value.

Cons:

The car park was first come first served, which made for a stressful return each evening.⁹

2026-05-15 • via Nuitee
A
Ann • solo_traveller • gb
9
Very handy for visiting local attractions by public transport. Food was excellent.
Pros:

Very welcoming and friendly

Cons:

Nothing

2026-05-14 • via Nuitee
T
Tomáš • extended_group • cz
10
2026-05-13 • via Nuitee
D
Debbie • couple • gb
10
2026-05-11 • via Nuitee
N
Nicky • extended_group • gb
9
Would use again
Pros:

B&B

Cons:

The shelf placement in the bathroom was a bit too eager to catch our heads!

2026-05-11 • via Nuitee
P
Pail • solo_traveller • gb
8
Not bad calue for money. Good secure car park.
Pros:

The young weekend staff, both male and female were excellent.

Cons:

Foreign male waiter / barman likes touching men.
The lady with glasses would not take no for an answer. I had to say several times i didnt want a full breakfast only toast and tea but she wouldnt believe my answer and thought she knew better.

2026-05-11 • via Nuitee
J
joe • couple • ie
9
Great place lovely staff
Pros:

Everything

Cons:

Nothing

2026-05-10 • via Nuitee
T
Tina • couple • hk
9
Pros:

Staff friendly

2026-05-09 • via Nuitee
G
Gow • solo_traveller • gb
8
It was fine
Pros:

Good breakfast, poor shops etc in town centre

Cons:

Veryhilly

2026-05-09 • via Nuitee
J
Joan • extended_group • gb
10
Very comfortable and enjoyable.
Pros:

The food was excellent and all the staff friendly and efficient our room was large and the bathroom lovely

Cons:

The window boxes were dead the matting in the entrance was dirty this made us very anxious when we arrived that the hotel was run down. Inside and the bedrooms though where definitely not run down

2026-05-05 • via Nuitee