Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Spacious rooms
Vintage charm
Strategic location
Cons:
Cleanliness issues
Inconsistent breakfast quality
Hard bed

Categories

Cleanliness
6.73
Concerns about dirtiness in the bathroom and a cockroach in the room.
Service
8.7
Friendly and helpful staff appreciated by guests.
Location
8.74
Centrally located and convenient for families.
Room Quality
7.69
Some issues with hard mattresses and bedding quality.
Amenities
8.22
Jacuzzi and spacious property, though some minor repairs needed.
Value for Money
7.68
Generally a good experience, but missed potential in breakfast.
Food and Beverage
6.73
Breakfast quality was criticized and lacked variety.
Overall Experience
8.7
Pleasant stay with a vintage atmosphere.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 22:24

Property Description

Charming Heritage Setting
Experience a stay in a boutique hotel nestled within historic 1940s shophouses, ideal for exploring George Town.

Elegant and Unique Rooms
Indulge in rooms adorned with antique furniture, restored wooden flooring, and Asian art pieces, complete with modern amenities and luxurious spa baths.

Convenient Location
Discover local hawker delights at Gurney Drive just a 7-minute drive away, and unwind at Batu Ferringgi Beach within a 20-minute drive from the UNESCO World Heritage Site of George Town.

Book now to immerse yourself in the rich history and modern comforts of Hotel Penaga.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Payments using debit cards are not accepted at this property. Card payments must be made using most major credit cards only. (See policies for list of accepted cards)
Please note that full payment will be deducted from your credit card at least 7 days prior to arrival. For more information and invoice/receipt, please approach the front desk upon check-in.
The hotel requires guests to provide their booking confirmation and credit card imprint/cash upon check-in to cover incidental charges.
Extra Breakfast per person:
- Adult (including 12 years old and above) – MYR 28
- Children (4-11 years) – MYR 14Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PEN

Location

Guest Reviews

7.9
Based on 3233 reviews
Cleanliness: 6.73
Service: 8.7
Location: 8.74
Room Quality: 7.69
Amenities: 8.22
Value for Money: 7.68
Food and Beverage: 6.73
Overall Experience: 8.7
O
OKAMOTO • family_with_children • jp
7
2026-08-15 • via Nuitee
T
Tanuki • solo_traveller • jp
8
2026-08-15 • via Nuitee
T
Tina • solo_traveller • au
8
Our August stay 2026
Pros:

We loved the staff. The breakfast lady was like having a mum every morning. She was on the run all through breakfast making sure everything was good. The desk staff & maintenance staff alway accommodating. The suites were spacious & the beds so comfortable. Great location.

Cons:

The property is in desperate need of maintenance. Power points falling out of the wall. Base of shower has cracked so maybe leaking down stairs, grout falling out of tiles &, leak in the toof in the bedroom.

2026-08-13 • via Nuitee
C
C Ashwin • solo_traveller • my
2
2026-08-07 • via Nuitee
M
Michael John • couple • au
9
2026-08-04 • via Nuitee
J
Julien • family_with_children • fr
9
2026-08-03 • via Nuitee
H
Hung • solo_traveller • hk
6
An experience of ancient room stay
Pros:

The outlook historical architecture of the hotel, it's good for photo taking.

Cons:

We've stayed for 3nights, the drainage of washbasin in toilet is noisy everytime you use. Housekeeper doesn't refill bath towel and toilet paper when only 1roll of toilet paper left. TV channel is limited to local language and the control is complicated to operate. My friend told me their room didn't clean because they forgot to put "make up the room" signage however they notice the aircon and TV was closed n hanging fan has turned on while the rest no change, coffee cup not clean, no refill bath towel & toilet paper when they've returned to their room. Calling housekeeper late night around 10pm after return from dinner outside for a new towel feeling kind of disturbing to them when this is a 4star hotel, isnt it the standard service is 24hours room service. We have report this to frontdesk on the second day, the following 2nd & 3rd night has no more issue. Aside from this, hotel location is perfect close to shopping and food street.

2026-08-03 • via Nuitee
J
Jeroen • family_with_children • nl
8
Pros:

Heel leuk ingericht en ruim appartement

2026-08-02 • via Nuitee
I
ivonne • extended_group • nl
6
Toplocatie
Pros:

De locatie is super goed. Je zit midden in oude gedeelte en loopt zo naar allerlei leuke restaurantjes en winkeltjes. Hamediyah is locale specialiteit en echt een aanrader. Zit om de hoek. Auntie Gaik is ook een aanrader, zeer betaalbaar 1 sterrenrestaurant, je moet wel reserveren.
Ook love lane met allerlei baretjes is dichtbij.
Wij hadden als hotelkamer een heel huis. Qua ruimte perfect voor gezin van 5 personen. De bedden zijn echter heel erg hard. Voor 2 nachten prima en het was ook goed betaalbaar.

Cons:

Harde bedden

2026-08-02 • via Nuitee
N
Nelson • family_with_children • fr
8
2026-07-23 • via Nuitee
S
Siobhan • couple • nz
6
Pros:

Location was great!

Cons:

Our bed was very hard and our shower needed a deep clean.

2026-07-21 • via Nuitee
S
Surve • solo_traveller • bh
2
2026-07-18 • via Nuitee
H
Hideyuki • solo_traveller • jp
3
2026-07-18 • via Nuitee
L
Linda • solo_traveller • za
9
Very comfortable and conveniently located.
Pros:

Old building with plenty of character, and clean and well equipped. Excellent location. Very friendly and helpful staff.

2026-07-17 • via Nuitee
F
Farahwen • solo_traveller • my
7
Good location for walking around town, family friendly units available
Pros:

Convenient location, walking distance to Chowrasta and other shops. Spacious unit.

Cons:

Housekeeping during our stay seemed less thorough, amenities not replaced, waste paper basket not empty.

2026-07-14 • via Nuitee
G
Gaia • family_with_children • it
7
Pros:

Room were nice and clean, furniture was beautiful and overall hotel style too.
Staff was kind.

Cons:

Breakfast was really really poor.
We had just one single towel per person and they didn't come to clean the room/change the towel.
Unfortunately our rooms were facing the streets and there's a lot of noise that kept all of us awake both nights.
Price of the spa is very high, there should be a good deal for guests at least.

For this level of hotel and considering all the beautiful hotels available in Georgetown for cheap prices, the service should have been much better.

2026-07-13 • via Nuitee
J
Jasmine • solo_traveller • my
9
Pros:

Great spacious unit with jacuzzi

Cons:

Starting to show maintenance issue

2026-07-11 • via Nuitee
W
Wan nurul afifah • solo_traveller • my
10
2026-07-09 • via Nuitee
D
David • solo_traveller • uy
8
Pros:

The owner has invested a lot in restoration and maintenance of this historic building. The bedroom was well furnished with antiques.

Cons:

The hotel bar has been stripped of alcohol for Halal compliance.

2026-07-08 • via Nuitee
E
Elena • family_with_children • es
10
De en sueño
Pros:

La habitación fue impresionante nos encantó los detalles de decoración que iban a juego con el resto del hotel. Los jardines muy bonitos. La cama era muy cómoda y agradecimos mucho el aire acondicionado y el ventilador de techo

2026-07-07 • via Nuitee