Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Spacious rooms
Vintage charm
Strategic location
Cons:
Cleanliness issues
Inconsistent breakfast quality
Hard bed

Categories

Cleanliness
6.73
Concerns about dirtiness in the bathroom and a cockroach in the room.
Service
8.7
Friendly and helpful staff appreciated by guests.
Location
8.74
Centrally located and convenient for families.
Room Quality
7.69
Some issues with hard mattresses and bedding quality.
Amenities
8.22
Jacuzzi and spacious property, though some minor repairs needed.
Value for Money
7.68
Generally a good experience, but missed potential in breakfast.
Food and Beverage
6.73
Breakfast quality was criticized and lacked variety.
Overall Experience
8.7
Pleasant stay with a vintage atmosphere.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 22:24

Property Description

Charming Heritage Setting
Experience a stay in a boutique hotel nestled within historic 1940s shophouses, ideal for exploring George Town.

Elegant and Unique Rooms
Indulge in rooms adorned with antique furniture, restored wooden flooring, and Asian art pieces, complete with modern amenities and luxurious spa baths.

Convenient Location
Discover local hawker delights at Gurney Drive just a 7-minute drive away, and unwind at Batu Ferringgi Beach within a 20-minute drive from the UNESCO World Heritage Site of George Town.

Book now to immerse yourself in the rich history and modern comforts of Hotel Penaga.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Payments using debit cards are not accepted at this property. Card payments must be made using most major credit cards only. (See policies for list of accepted cards)
Please note that full payment will be deducted from your credit card at least 7 days prior to arrival. For more information and invoice/receipt, please approach the front desk upon check-in.
The hotel requires guests to provide their booking confirmation and credit card imprint/cash upon check-in to cover incidental charges.
Extra Breakfast per person:
- Adult (including 12 years old and above) – MYR 28
- Children (4-11 years) – MYR 14Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PEN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    People 7 years old and over stay for MYR 50 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.9
Based on 3188 reviews
Cleanliness: 6.73
Service: 8.7
Location: 8.74
Room Quality: 7.69
Amenities: 8.22
Value for Money: 7.68
Food and Beverage: 6.73
Overall Experience: 8.7
J
Jonathan • extended_group • gb
3
Disappointed in the maintenance/upkeep of the property and customer service
Pros:

Location

Cons:

Unfortunately, the experience fell well below expectations due to several issues encountered during the stay. Firstly, there was a leaking roof in the property, which was both inconvenient and concerning. In addition, the fridge in the room was broken on the first night, meaning we were unable to properly store food and drinks.

What was most disappointing, however, was the poor level of customer service provided at check-in. The receptionist was particularly unhelpful and did not appear interested in assisting with the issues raised or making us feel welcome.

2026-05-22 • via Nuitee
H
Hanina • solo_traveller • my
9
Pros:

For the unit we got, it was value for the money

The rustic atmosphere took us back in time

Location is perfect, nearby all the places we wanted to go to

The large jacuzzi in the unit made up for lack of swimming pool at the property

Cons:

No shower cream at bathroom ground floor

2026-05-17 • via Nuitee
W
Webb • couple • au
7
Overall it was a great experience, comfortable, clean and great friendly staff.
Pros:

Great location, well appointed, great view from the balcony. Breakfast was great and staff were friendly and helpful.

Cons:

Room servicing was a little slow on some days but was generally ok, I found the bed to be quite hard and not really comfortable. The advertising stated that there was a pool, however this has been converted to a fishpond so that really needs updating.

2026-05-15 • via Nuitee
Y
Yusaini • solo_traveller • my
8
2026-05-10 • via Nuitee
R
RUDOLF • couple • us
7
2026-05-10 • via Nuitee
C
Chau • extended_group • ca
2
Very disappointed, will not recommend to anyone
Pros:

Good location and very large place

Cons:

We booked two beds and a sofa bed for 5 people but when we arrived there were only two beds so we paid for an extra bed
The extra bed only come with the mattress, it's like you are sleeping on the floor so we ended up not using the mattress bed, we wouldn’t have booked this place if it only slept 4 people instead of 5
For breakfast, we need to pay for an extra person even though when booking for 5 people

2026-05-07 • via Nuitee
M
Mehdi Benmansour • couple • ma
7
Un lieu magnifique, mais un confort à améliorer.
Pros:

L’emplacement est très agréable et le lieu a énormément de charme. Nous avons particulièrement adoré la décoration et l’architecture qui rappellent l’époque coloniale, avec une vraie identité et beaucoup de cachet. L’ambiance générale est unique et le bâtiment est vraiment beau.

Cons:

Le principal point négatif concerne le confort sonore. Le bruit de la climatisation était parfois très difficile à supporter, aussi bien dans notre chambre que provenant des chambres voisines. Le minibar faisait également beaucoup de bruit, au point où nous avons dû l’éteindre pour pouvoir nous reposer. Nous avons aussi eu des voisins à l’étage très bruyants, et le parquet amplifiait énormément les sons. Enfin, à notre arrivée le premier jour, il y avait une forte odeur d’égout dans la chambre. Heureusement, celle-ci avait disparu le lendemain.

2026-05-06 • via Nuitee
W
Wanqiang • solo_traveller • cn
10
2026-05-06 • via Nuitee
E
Edwin • solo_traveller • sg
6
Nostalgic property but dated with minimal amenities.
Pros:

Good location, with eateries and shops around.

Cons:

Rooms are dated, towels provided are smelly and not well laundered. Except two toothbrush, no other amenities were provided. Was told to get shaver from 7/11.
Some of Jacuzzi water jets not working, water stopper was spoiled so to fill up tub, need to stuff the hole with toilet paper. Also the tub leaks.

2026-05-06 • via Nuitee
K
Khan • solo_traveller • pk
4
2026-05-04 • via Nuitee
H
hamdi • solo_traveller • fr
8
Pros:

Le personnel était très serviable et nous ont changé de chambre dès qu'on leur a signaler un problème

Cons:

Le petit déjeuner est très basique , mauvais café , et pas beaucoup de choix
Les chambres ne sont pas isolés et insonorisées du coup beaucoup de bruits vu que ça donne sur une rue très passante

2026-04-30 • via Nuitee
Z
ZAHHIRA • couple • my
8
2026-04-29 • via Nuitee
I
Izreen • couple • my
5
2026-04-28 • via Nuitee
C
Cinzia • solo_traveller • it
7
2026-04-28 • via Nuitee
T
Tatiana • family_with_children • ru
7
Неплохо, но обращать больше внимания на обслуживание номеров.
Pros:

Аутентичность номеров, локация, завтрак, поменяли номер по запросу.

Cons:

В ванной текли трубы - вода была на полу постоянно, шумные кондиционеры, не убирались за три дня, полотенца очень старые.

2026-04-25 • via Nuitee
V
Vimarsa • extended_group • my
10
2026-04-21 • via Nuitee
S
Sylke • family_with_children • de
8
Pros:

Schöne Lage und das Zimmer war schön geräumig und mit schönen chinesischen Möbeln ausgestattet!!

Cons:

Das Bad war renovierungsbedürftig, der Boden in der Dusche defekt und schimmlig. Wir haben nach einer Nacht das Zimmer getauscht. Da war das Bad besser.

2026-04-16 • via Nuitee
R
Rattanawan • couple • th
8
Good location and historic unique hotel :)
Pros:

It is a unique and historic hotel. You can get to Street Art and Chulia night market just by walking. Many restaurants and cafe around.

Cons:

Nice and welcoming staff, decent breakfast

2026-04-15 • via Nuitee
K
Kendall • couple • us
8
Step back into the past, but in style.
Pros:

This boutique hotel was dreamy! The history lessons throughout the hotel are so eye opening. Each room is like stepping back into the past.

Cons:

While the room was amazing, there was no sound isolation in the room. So if you are sensitive to sound don’t stand on the Hutton Street side, it’s a busy street with an auto shop right outside.

2026-04-14 • via Nuitee
C
Chee Peng (Edward) • solo_traveller • my
2
It would have been a comfy stay should the facilities are in good working condition.
Pros:

The staff, especially in the restaurant, was very friendly, courteous, and helpful

Cons:

The facilities in the room. The jacuzzi did not work well. Whenever you shower, the water from the shower cubicle will leak out and floods the whole bathroom. The shower handle holder was not able to hold the shower handle. The connector of the wire connecting the handle to the room phone was broken, making it impossible to make a phone call.

2026-04-13 • via Nuitee