Holiday Inn Express & Suites - Phoenix North - Scottsdale by IHG

Hotels
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Holiday Inn Express
8.5 (636 reviews)
4575 East Irma Lane , Phoenix , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Spacious rooms
Variety of breakfast options
Cons:
Foul smells in some rooms
Noise issues
Soft beds
Inadequate parking

Categories

Cleanliness
7.39
Guests noted clean rooms, though some reported issues like a foul sewer smell and leaking shower.
Service
9.36
Staff were described as friendly and responsive, particularly when addressing room issues.
Location
9.4
The hotel is well-located for access to Mayo Clinic and nearby attractions.
Room Quality
7.85
Rooms are spacious and mostly clean, but some guests reported discomfort due to bed softness or foul smells.
Amenities
8.88
Amenities like a fitness center and breakfast options were generally well-received, though there were suggestions for improvement.
Value for Money
8.84
Guests appreciated the pricing relative to facilities, although some felt it was slightly over-priced.
Food and Beverage
7.89
Breakfast options were varied but received mixed reviews regarding quality.
Overall Experience
8.36
Overall, guests had a good experience but noted several areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 19:07

Property Description

Outdoor Pool and Hot Tub
Enjoy a refreshing dip in our outdoor pool or relax in the hot tub, perfect for unwinding after a day of exploring the city.

Complimentary Amenities
Start your day right with a daily full hot breakfast and stay connected with free WiFi in all guest rooms. Our hotel also offers free parking for your convenience.

Convenient Facilities
Stay productive with our on-site fitness centre and business centre. Need to freshen up your wardrobe? Our guest launderette is at your service. Book your stay at Holiday Inn Express & Suites North Phoenix/Scottsdale for a comfortable and convenient experience.

Important information:

Upon check-in, photo identification and credit card are required. All special requests are subject to availability. Special requests cannot be guaranteed and may incur additional charges.

Please note that the check-in time for this hotel is from 4 pm to 12 am.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHX

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children ages 17 and older are allowed.
    Children 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.5
Based on 636 reviews
Cleanliness: 7.39
Service: 9.36
Location: 9.4
Room Quality: 7.85
Amenities: 8.88
Value for Money: 8.84
Food and Beverage: 7.89
Overall Experience: 8.36
B
Brent • couple • us
9
Good experience in a hard time with family in the hospital
Pros:

The staff

Cons:

Nothing

2026-05-23 • via Nuitee
M
Melissa • solo_traveller • us
10
2026-05-18 • via Nuitee
M
Mary • solo_traveller • us
10
2026-05-16 • via Nuitee
L
Luis • couple • us
10
2026-05-15 • via Nuitee
B
Brian • solo_traveller • us
10
2026-05-12 • via Nuitee
D
Dania • couple • us
1
Stressful. They messed up my reservation and because of it I missed the whole purpose of my trip.
Pros:

Horrible experience and no manager on site to handle my issue

Cons:

Policies don’t align with what booking states and they do nothing to help you out

2026-05-11 • via Nuitee
C
Colleen • solo_traveller • us
9
Pros:

Registration was easy, but zero personalities. Pleasant and did their job. On the evening of May 5th, there was a gentleman working the front desk that was awesome!! He was extremely helpful and made sure we were comfortable. Thank you! It had been a long day at the Mayo clinic and he was very much appreciated.

Cons:

Understand, but missed not having coffee. Had to get dressed for my morning coffee.

2026-05-10 • via Nuitee
S
Sherri • couple • us
9
2026-05-02 • via Nuitee
• couple • us
10
2026-04-30 • via Nuitee
A
ABDULLAH • couple • sa
1
2026-04-28 • via Nuitee
W
Wayne and Diane • couple • us
8
Pros:

We had appointments at Mayo Clinic and were able to access the back roads with the help of the staff to get there. The room was large, furniture was comfortable and the lighting was excellent. We spent a lot of time in the room and did not notice if it was super clean or not........but since I can usually tell at a glance, it most likely was. Nothing popped out at us as being dirty. Breakfast was far better than most places and there was something for everyone but maybe protein for a Vegan. We slept ok, beds are an issue for us but neither one of us was totally sore the next morning and that is a good thing. The bathroom was easy to use but the light there was dependent on you putting your room card into a slot before that light would come on.

Cons:

I gave the site an 8 because the room was not quiet and the AC made life difficult to maintain a comfortable temperature.
There was noise from the room next door and every shower, flush of the toilet, and if they did not catch their door, our wall shook. I am sure that was same for them from our side though. The freeway noise was enough to keep us up, and it never really died down. The building was built after features were available to cut that type of noise completely, but it was not used.

The biggest issue with the room was the AC. It blew right over the bed and when it shut off, it warmed up a full three degrees warmer than set temperature. So, while it was cooling down to one degree below the set temp, it blew over us and we froze. Then suddenly we were roasting because there was no air moving and we were fully covered to keep the blowing air off of us. A ceiling fan would have been amazing! When a room is stuffy, you need it cooler. If we cooled it down to where it turned on before we roasted, we froze for a long time. We just could not get comfortable. We did not notice this until bedtime as the couch and the lounge chair were out of the direct hit line.

We did not rest well and with the stress we were under needed the rest.

2026-04-26 • via Nuitee
J
Joene • family_with_children • us
4
Tired
Pros:

Fine

Cons:

The air conditioner was so loud it woke us up all night

2026-04-20 • via Nuitee
S
Sharmaine • solo_traveller • us
7
Pros:

Cleaned daily!

Cons:

I was charged twice for my room after booking through Booking.com. Although I presented my confirmation number at check-in, I was still required to make an additional payment.

I also inquired about available discounts for family members of patients at Mayo Clinic. While I understand these discounts are typically offered, I was informed that I was not eligible due to booking through a third-party platform. Given that I was required to pay again upon arrival, I believe I should have been considered for that discount.

Additionally, the refund for the duplicate charge is still pending, and it has now been over a week!

2026-04-16 • via Nuitee
S
Stacy • solo_traveller • us
9
2026-04-11 • via Nuitee
W
Weigand • couple • us
1
2026-04-10 • via Nuitee
P
Paul • couple • us
10
Perfect
Pros:

Rooms were very nice. Close to Mayo Clinic and shops at desert ridge.

2026-04-05 • via Nuitee
E
Ernest • couple • us
10
2026-04-01 • via Nuitee
T
Tina • couple • us
10
I would not recommend using BOOKING.COM they told me to call to cancel one day because my husband was at the Mayo Hospit
Pros:

The staff was very nice and made sure we were happy.. breakfast was grade the gentlemen helped clean was extremely nice and helpful!

Cons:

That they would not let Booking .com cancel our last night and refund me. So we had a ten hour trip home because he got released early and would not accommodate me.. very sad that booking .com can even help out very greedy company will not recommended this site to anyone!

2026-03-29 • via Nuitee
Y
Yolanda • solo_traveller • us
9
2026-03-27 • via Nuitee
M
Maria N • couple • us
7
2026-03-24 • via Nuitee