Hotel Waterfall

Hotels
7.1 (398 reviews)
160 Jalan Utama , George Town , my

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Car hire
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Clean rooms
Cons:
Noise from the road
Room heating issues
Dirty utensils

Categories

Cleanliness
6.18
Issues with dirty utensils and ongoing construction affecting the experience.
Service
8.15
Staff are helpful and courteous, contributing positively to the overall stay.
Location
8.19
Great location near attractions, convenient for dining and activities.
Room Quality
6.64
Comfortable beds reported, but some issues with room amenities like heating.
Amenities
6.67
Basic amenities present but lacking in certain areas such as wardrobes.
Value for Money
6.63
Value reflects the location and staff service despite room issues.
Food and Beverage
7.68
Convenient access to restaurants and local dining options.
Overall Experience
6.65
Overall a decent experience, affected by minor issues but balanced by excellent service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 23:49

Property Description

Convenient Location and Modern Comforts
Hotel Waterfall, located in George Town, offers a comfortable stay just minutes away from Penang Botanic Gardens and Straits Quay. Enjoy free WiFi, a bar, and complimentary private parking during your visit.

Well-Appointed Rooms
Experience relaxation in our air-conditioned rooms featuring flat-screen TVs, free toiletries, and cozy bedding. Start your day right with a refreshing shower in the private bathroom equipped with modern amenities.

Delicious Dining Options
Savor a delectable à la carte or Asian breakfast every morning at Hotel Waterfall, ensuring a delightful start to your day.

For a memorable stay in George Town, book your room at Hotel Waterfall now.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PEN

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for MYR 20 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.1
Based on 398 reviews
Cleanliness: 6.18
Service: 8.15
Location: 8.19
Room Quality: 6.64
Amenities: 6.67
Value for Money: 6.63
Food and Beverage: 7.68
Overall Experience: 6.65
S
Subramaniam • solo_traveller • my
8
Good to stay
Pros:

The surrounding areas near to hotel

Cons:

Na

2026-06-06 • via Nuitee
A
arif • family_with_children • my
9
2026-06-03 • via Nuitee
V
Vidyaa • solo_traveller • my
8
2026-06-02 • via Nuitee
D
Dor Siong • solo_traveller • my
6
Pros:

好装修

Cons:

房间毛发过多

2026-06-01 • via Nuitee
M
muhammad • extended_group • my
7
Pros:

bed

Cons:

nothing

2026-05-31 • via Nuitee
G
Geetha • couple • my
6
Pros:

easy to access

Cons:

the room are not in good condition

2026-05-26 • via Nuitee
S
sankar • extended_group • my
5
The location and pricing make it an attractive choice.
Pros:

The rooms do not come with breakfast but we did not mind that.

Cons:

There was too much traffic noise from the street as we had rooms facing the main street. The only beverage supplied other than water were 2 packets of 3 in one coffee. as a diabetic I did not want sugar in my drinks. Please just provide packets of plain coffee and tea in the rooms in future.

2026-05-18 • via Nuitee
K
KAMALESWARY • family_with_children • my
8
2026-05-01 • via Nuitee
J
Jamaluddin • couple • my
7
2026-04-27 • via Nuitee
N
NANDITASIRE • extended_group • my
10
Very comfortable stay.
Pros:

Staff plesent welcome Raj counter staff very helpfull also Ms Ratha .

Cons:

Convenience place.

2026-04-17 • via Nuitee
F
Farrah Leza • couple • my
8
2026-04-13 • via Nuitee
K
Kok Wah • solo_traveller • my
7
Pros:

good location n have a guarded car park.

Cons:

the towels n bedsheets were not so clean. booked 2 rooms and 1 of the room kettle was dirty. Luckily they have water dispensor near lift but water pressure was low.

2026-04-12 • via Nuitee
F
Farrah Leza • couple • my
10
2026-03-23 • via Nuitee
T
Tiffannie • extended_group • my
6
2026-03-20 • via Nuitee
M
Meena Devi • couple • my
9
Pros:

Near to all

Cons:

Non

2026-03-19 • via Nuitee
S
Sharmilla • family_with_children • my
8
2026-03-15 • via Nuitee
S
Sharmilla • solo_traveller • my
8
2026-03-15 • via Nuitee
G
Gopalakrisnan • extended_group • my
10
2026-03-07 • via Nuitee
M
Mark • couple • gb
8
2026-02-27 • via Nuitee
V
Vimalan • couple • my
10
2026-02-23 • via Nuitee