Soho Playa Hotel

Hotels
8.8 (351 reviews)
Calle 24, Corner Avenida 10 , Playa del Carmen , mx

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Terrace
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly and attentive staff
Good location near attractions
Cons:
Cleanliness and odor issues
Breakfast quality may disappoint

Categories

Cleanliness
8.3
Several complaints about bad odors and cleanliness issues.
Service
9.8
Positive remarks on staff's friendliness and attentiveness.
Location
9.3
Convenient location close to attractions, though some construction noise reported.
Room Quality
7.8
Issues with bathrooms and comfort mentioned; some inconsistencies with room conditions.
Amenities
8.8
Pool and parking appreciated, but renovation needs noted.
Value for Money
8.8
Mixed feelings about the value considering breakfast and room quality.
Food and Beverage
7.8
Breakfast lower quality, noted as a common issue across area hotels.
Overall Experience
9.8
Overall positive despite issues, with many aspects well-received.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 01:22

Property Description

Luxurious Urban Style Rooms
Experience the urban chic ambiance in our air-conditioned rooms featuring modern decor and city views from private balconies. Enjoy amenities like a flat-screen TV, safe, and fridge for a comfortable stay.

Exclusive Beach Club Access
Take advantage of our special prices for access to the renowned Mamitas Beach Club, Kool Beach, and Martina. Immerse yourself in the vibrant beach scene and soak up the sun on the Riviera Maya's stunning shores.

Convenient Location and Excursions
Located near major attractions like Mamitas Beach and Playa del Carmen Main Square, our hotel is the perfect base for exploring the area. Don't miss the nearby ADO Bus Station, Cozumel Island ferry, and Playacar Mayan Ruins for a memorable stay.

Book now for an unforgettable stay at SOHO PLAYA and make the most of your Riviera Maya getaway!

Important information:

Children from 0 until 3 years are welcome free using existing beds.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
In the event of an early departure, the property will charge you the full amount for your stay.
Parking is subject to availability due to limited spaces.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Location

Guest Reviews

8.8
Based on 351 reviews
Cleanliness: 8.3
Service: 9.8
Location: 9.3
Room Quality: 7.8
Amenities: 8.8
Value for Money: 8.8
Food and Beverage: 7.8
Overall Experience: 9.8
G
Giovanni solo_traveller mx
10
Un buen hotel
Pros:

La ubicación y el trato de la gente

Cons:

Solo que la cama que me tocó si está muy suave y eso me incómoda, pero lo demás está genial.

2026-08-25 via Nuitee
A
Amanda solo_traveller us
7
Pros:

Friendly staff. Huge room. Great a/c.

Cons:

Shower didn’t get hot but in 90% weather there are worse things.

2026-08-25 via Nuitee
A
Andrea solo_traveller it
6
2026-08-24 via Nuitee
R
Rodríguez Aguilar solo_traveller mx
5
Incomodo
Pros:

La ubicación

Cons:

La cama,el ruido ,el wc,en fin prefería no estar ahi

2026-08-21 via Nuitee
C
Christopher solo_traveller us
10
2026-08-13 via Nuitee
K
Kelly family_with_children fr
10
2026-08-12 via Nuitee
M
MANUEL solo_traveller mx
9
muy bien
Pros:

ubicación
comercio
transporte

Cons:

que tuibiera restaurante

2026-08-10 via Nuitee
S
sandro couple be
8
2026-08-08 via Nuitee
C
Corina solo_traveller mx
9
Pros:

Estuvo muy agradable la estancia, lo recomiendo mucho

Cons:

La regadera estaba un poquito tapada, y el agua tiene de repente mucha presion y de repente poca pero si se puede bañar bien uno aun asi

2026-08-07 via Nuitee
C
Christian couple ch
9
Ideal für eine kurze Auszeit in Playa del Carmen, gut gelegen und freundlich.
Pros:

Die Unterkunft war für unseren Zweck als Ausgangspunkt für unsere Tauchgänge, um gut zu Essen und einen zentralen Platz zu haben sehr gut geeignet.
Wir hatten alles in kurzer Zeit zu erreichen, unser Zimmer war sehr gross, sauber und bot auch als weitere Annehmlichkeit einen Jacuzzi.
Das Personal war sehr freundlich, hilfsbereit und unkompliziert. Der Late Check out wurde uns erfüllt und dies für einen geringen Aufpreis.

Cons:

Das Hotel bietet eine solide Ausstattung, welche zwar gepflegt ist jedoch in die Jahre gekommen ist. Der Pool Bereich könnte etwas mehr einladend sein (Pflanzen, Dekoration).

2026-07-21 via Nuitee
L
luciano family_with_children cl
7
Pros:

La ubicación excelente, que tenga estacionamiento y el personal muy atento a todo..

Cons:

En general la habitación le faltaba mantenimiento, baños, paredes, la piscina igual.

Pero la habitación bien, para dormir cumple, pero no es para disfrutar de la instalación del hotel

2026-07-19 via Nuitee
M
Martin Alejandro solo_traveller mx
10
2026-07-17 via Nuitee
R
Ramiro solo_traveller mx
10
Pros:

Amabilidad del personal, instalaciones muy bien.
Tuve una buena estancia.

2026-07-13 via Nuitee
L
Lester solo_traveller us
1
2026-07-13 via Nuitee
R
Raymundo solo_traveller us
9
2026-07-05 via Nuitee
K
Kim family_with_children mx
9
2026-06-26 via Nuitee
H
Henry Alejandro family_with_children gt
10
La ubicación muy buena por que me quedo cerca la quinta av. logré caminar todo el comercio y estaba todo al alcance cuen
Pros:

La ubicación en la que se encuentra y la comodidad

Cons:

La piscina muy chica

2026-06-25 via Nuitee
F
felix family_with_children mx
9
Pros:

la atención y la habitación

Cons:

el estacionamiento es incomodo

2026-06-24 via Nuitee
G
Gema extended_group es
10
Buena ubicación y buen trato
Pros:

La amabilidad y simpatía de los recepcionista y sobretodo de Lucia

Cons:

Alguna fuga en el baño de la ducha

2026-06-20 via Nuitee
A
Andres solo_traveller mx
8
Pros:

La. Cama es cómoda

Cons:

Cuando llegue era de noche como las 11 no encontré a nadie en recepción y se tardo el estaf en llegar tuve que esperar varios minutos fue incómodo

2026-06-18 via Nuitee