Emerald Garden International Hotel

Hotels
8.2 (75 reviews)
Jl. K.L. Yos Sudarso No. 1 PO BOX 2388 , Medan , ID
+62 61 6611888

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Free

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Good location
Spacious rooms
Quality amenities
Cons:
Limited breakfast variety
Some staff language barriers

Categories

Cleanliness
7.96
The hotel is generally clean as per multiple reviews, but there were some slight indications it might benefit from more detailed attention.
Service
8.43
Staff received praise for their kindness and cooperation, contributing positively to the overall experience.
Location
8.47
Convenient location, with easy access to the city center mentioned in multiple reviews.
Room Quality
8.12
Rooms were described as spacious and comfortable, though one review hinted at the hotel feeling slightly outdated.
Amenities
8.45
Amenities such as the gym and swimming pool were appreciated, though there were comments on the breakfast variety.
Value for Money
8.11
Good value for the price, notably in terms of room and service quality.
Food and Beverage
7.76
Breakfast options seem limited; there's room for improvement in variety.
Overall Experience
8.33
Overall a positive experience, with the hotel meeting or exceeding expectations despite minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 04:34

Property Description

Luxurious Accommodation
Emerald Garden International Hotel offers elegantly decorated, spacious rooms with modern amenities like air conditioning, satellite TV, and minibars. Some rooms even feature in-room safety boxes for added convenience.

Fantastic Facilities
Guests can take advantage of the large outdoor swimming pool, fitness center, sauna, and karaoke facilities. The hotel also provides meeting rooms, a business center, and a drug store for all your needs during your stay.

Delightful Dining Options
Indulge in a variety of culinary delights at the hotel's two restaurants. Meranti Restaurant serves Indonesian and Western cuisine, while The Palace Restaurant offers delicious Chinese specialties. Don't miss out on the buffet breakfast to start your day right.

Book your stay at Emerald Garden International Hotel now to experience luxury and convenience in the heart of Medan City.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KNO

Location

Guest Reviews

8.2
Based on 75 reviews
Cleanliness: 7.96
Service: 8.43
Location: 8.47
Room Quality: 8.12
Amenities: 8.45
Value for Money: 8.11
Food and Beverage: 7.76
Overall Experience: 8.33
T
Timur • family_with_children • nl
8
Pros:

Excellent classical indonesian upper middle class hotel, superb fitness center and pool. Greatest breakfast, well-tra8ned staff. It was nice to feel a local vibe with guests from female Police convention, ethnuc chinees, who were constant guests of fitness facilities, lots of military from local hospital, visitors from different organisations from all over Indonesia

Cons:

TV coukd be bagger with accesible entertaining channels

2026-09-18 • via Nuitee
N
Nurfahana • extended_group • my
8
2026-09-12 • via Nuitee
E
Erlina • solo_traveller • my
9
2026-09-04 • via Nuitee
C
Corinne • solo_traveller • fr
8
2026-08-26 • via Nuitee
D
David • couple • es
10
2026-08-26 • via Nuitee
M
Morgane • solo_traveller • fr
9
2026-08-14 • via Nuitee
K
Kumaravel • solo_traveller • my
8
2026-07-10 • via Nuitee
K
Kumaravel • solo_traveller • my
8
Pros:

friendly staff very kindness....

Cons:

Breakfast awesome delicious very nice

2026-07-10 • via Nuitee
G
Giulio • solo_traveller • it
10
Recommended
Pros:

Room spacious and clean, nearby the city center by bus or grab, convenient fridge and kettle

2026-06-14 • via Nuitee
G
Giulio • solo_traveller • it
10
Recommended
Pros:

Room spacious and clean, nearby the city center by bus or grab, convenient fridge and kettle

2026-06-14 • via Nuitee
Z
Zanalhuddin • solo_traveller • my
8
Pros:

The staff very friendly and accommodating, above expectation.

Cons:

Limited choice on breakfast menu, limited TV channels

2026-05-25 • via Nuitee
J
JEEVAN • solo_traveller • my
9
Pros:

Good location

Cons:

Breakfast must improve

2026-05-05 • via Nuitee
M
Marta • solo_traveller • pl
9
Pros:

Bardzo wygodne duże łóżko, przestronny pokój. Z racji wczesnych godzin wyjazdu nie skorzystaliśmy ze śniadania ale przygotowano nam na wynos.

2026-04-26 • via Nuitee
I
itorresm • family_with_children • cl
9
Pros:

Good swimming pool and gym. Next to malls

Cons:

A lot of stain in the carpet.

2026-04-10 • via Nuitee
H
hai tian • couple • au
9
2026-02-28 • via Nuitee
M
michiel • family_with_children • my
5
ok
Pros:

friendly staff

Cons:

bathroom pressure poor
deposit not cancelled after check out which is unusal

2026-01-30 • via Nuitee
M
Marta • family_with_children • es
8
Muy agradable
Pros:

El personal del hotel, todo muy limpio, una piscina grande y limpia. Las habitaciones son grandes, con aire acondicionado, las camas muy comodas. En recepcion super amables. En general el hotel esta genial

Cons:

Por decir algo, el personal del hotel muchos no hablaban ingles, pero su esfuerzo por entenderte y hacerse entender lo compensaba. No tenian cerveza. El desayuno aunque muy amplio, era desayuno enfocado a indonesios o asiaticos.
En la piscina aunque seguro no hubiese pasado nada, las normas eran bañarse como minimo en bañador, asi q el bikini para otro sitio

2026-01-21 • via Nuitee
P
Peters • family_with_children • nl
6
i expect more from the price i paid
Pros:

Friendly and helpfull staff
Good food

Cons:

The shower is not working
The toilet and bathroom floor is very slippery
need to be extra carefully while shower
The AC also broken

2026-01-06 • via Nuitee
M
Marbun • couple • my
9
2026-01-04 • via Nuitee
S
Sivabalan • family_with_children • my
9
Good place to stay.
Pros:

No breakfast included, all the staff are marvelous, well trained all the staff, good Bar , and live music entertained.

Cons:

request for deposit

2026-01-02 • via Nuitee