Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly, courteous and helpful staff
Clean rooms and common areas (frequently mentioned)
Excellent location near beach, restaurants, shopping and shuttle
Laundry facilities available
Stable/strong WiFi
Spacious rooms and comfortable beds
Honest and helpful handling of bookings
Good disaster response and support
Cons:
Occasional missed housekeeping and cleanliness lapses (sand, sink not cleaned)
Rain leak reported in one review
Noise through connecting rooms and external areas
Some rooms are old; carpets and dated features noted
Pool reported closed
Buffet/food quality criticized
TV not working in one room
Inconvenient walk from front desk to some elevators

Categories

Cleanliness
8.3
Generally praised as clean in many reviews (rooms and common spaces), but several reports of missed housekeeping, sand on floors after beach visits, and one report of rain leak — mixed but overall positive.
Service
9
Consistently highlighted as a strength: courteous, friendly and helpful staff, front office praised, helpful disaster response and honest handling of a double booking.
Location
9.1
Very positively described: walking distance to beach Tumon, restaurants, nightlife, shopping, shuttle stop directly by hotel — a clear location advantage.
Room Quality
7.5
Rooms often described as spacious and comfortable, but there are issues: some old rooms, carpet complaints, a broken TV, noise through connecting rooms and occasional maintenance problems.
Amenities
8
Laundry facilities, stable WiFi and convenient shuttle noted as positives; however the pool closure and some limited elevator access complaints reduce the score slightly.
Value for Money
7.6
Mixed signals: several reviewers satisfied (clean room, good location, helpful staff), but mentions of old rooms, closed pool and occasional housekeeping lapses temper perceived value.
Food and Beverage
7
Multiple negative notes about buffet food and not receiving a breakfast package; limited praise for on-site dining — overall weak relative to other categories.
Overall Experience
9.1
Many guests explicitly say they loved it, would recommend, and appreciated the staff and location; despite some maintenance/cleaning issues the general impression is very positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 04:04

Property Description

Luxurious Accommodation and Convenient Location
Guam Plaza Resort & Spa in Tumon offers a perfect blend of luxury and convenience, just a short walk from shops and restaurants. The hotel features a refreshing pool, an on-site restaurant, and even a grocery store in the lobby for added convenience.

Comfortable Rooms with Modern Amenities
Each air-conditioned room at the hotel is well-equipped with a flat-screen TV, private bathroom, and cozy seating area. Guests can relax and unwind in style, with free toiletries and a hairdryer provided for their comfort.

Exceptional Service and Facilities
With a 24-hour front desk and free WiFi in all rooms, guests can expect nothing but the best service at Guam Plaza Resort & Spa. Whether you're here for leisure or business, this hotel has everything you need for a memorable stay.

Book now for an unforgettable experience at Guam Plaza Resort & Spa!

Important information:

Please note that additional children (5yo - 11yo) will be charged USD $13.00 + 10% service charge per child for breakfast.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GUM

Location

Guest Reviews

8.2
Based on 2500 reviews
Cleanliness: 8.3
Service: 9
Location: 9.1
Room Quality: 7.5
Amenities: 8
Value for Money: 7.6
Food and Beverage: 7
Overall Experience: 9.1
L
Lucia • solo_traveller • br
1
Cons:

The service is terrible

2026-09-12 • via Nuitee
S
Shiela • couple • jp
8
2026-09-12 • via Nuitee
T
Theodosia • couple • mp
10
2026-09-11 • via Nuitee
D
Deleona • couple • us
10
2026-09-07 • via Nuitee
A
Aoki • family_with_children • jp
5
2026-09-07 • via Nuitee
A
Albert.. • solo_traveller • gu
9
Pros:

Comfortable and clean.

Cons:

Na

2026-09-07 • via Nuitee
R
Randy • couple • us
8
2026-09-07 • via Nuitee
B
Byron • family_with_children • mp
10
Pros:

Rooms and nearby outlets

Cons:

Night sup was mean

2026-09-06 • via Nuitee
J
Jenae • family_with_children • us
6
2026-09-06 • via Nuitee
N
Nathan • couple • au
10
Great location and great staff
Pros:

Amazing staff especially Marica

Cons:

Nothing

2026-09-03 • via Nuitee
N
Nathan • extended_group • au
10
2026-09-03 • via Nuitee
A
Aldebert • extended_group • us
4
Average
Pros:

Great location …..until the department store closes because you have to walk an additional few minutes

Cons:

Staff would not accommodate any of our requests. We asked for a chair for the balcony to enjoy the island and they refused. We asked to borrow scissors and they refused. We stayed for 10 days and had to ask for room cleaning each time.

2026-09-02 • via Nuitee
I
Izumi • couple • jp
7
駐車場をホテルゲスト優先にして欲しい。
Pros:

ロケーションが最高。DFSが閉まったのが残念だけど、ホテル内にJPショップがあり、簡単なお土産も買える。
マットレスが良かったのでぐっすり眠れた。

Cons:

シャワールームの清掃が適当だった。浴槽に髪の毛などが残っていた。

2026-09-01 • via Nuitee
T
Theodosia • couple • mp
10
2026-09-01 • via Nuitee
J
Judy • family_with_children • gu
9
2026-08-31 • via Nuitee
M
McCoy • solo_traveller • us
10
2026-08-31 • via Nuitee
R
rheneil • solo_traveller • gu
10
2026-08-31 • via Nuitee
C
Cecilia • solo_traveller • au
9
2026-08-31 • via Nuitee
K
Kimberly • family_with_children • mp
8
For a quick trip, you get your monies worth. Having a shopping outlet and food locations connect to the hotel was defini
Pros:

Continently located. You will never go hungry!

2026-08-30 • via Nuitee
E
Estores • solo_traveller • us
3
Pros:

Its location

Cons:

Toilet didn't have a bidet. Toilet had poo stain. And the TV isn't a smart TV.

2026-08-30 • via Nuitee