Four Points by Sheraton Medan

Hotels
Marriott
8.2 (365 reviews)
Jl. Gatot Subroto No. 395, Medan, North Sumatra, 20119 , Medan , ID

Facilities

Meeting rooms
Full-service spa
Fitness facilities
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
Free WiFi
24-hour front desk
Garden
Luggage storage
See all facilities

Review Highlights

Pros:
Excellent breakfast
Helpful staff
Cons:
Smoking rooms
Poor management during breakfast

Categories

Cleanliness
7.93
Generally clean; some concerns with mosquito presence in lobby and bar area.
Service
8.4
Staff were universally excellent; many positive mentions of helpfulness.
Location
7.94
Great location near train station but noisy due to traffic.
Room Quality
8.39
Rooms modern, clean, and well equipped; nicely maintained.
Amenities
7.92
Nice pool and gym, but issues with lack of irons in rooms.
Value for Money
8.28
Overall, a good value considering quality of service and amenities.
Food and Beverage
8.63
Breakfast was frequently praised for variety and quality.
Overall Experience
8.1
Positive experiences overall; small areas for improvement noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 17:52

Property Description

Discover a sanctuary of relaxation and comfort at Four Points by Sheraton Medan, perfectly situated in the heart of the vibrant city.

Spa & Wellness
Unwind at our full-service spa, where expert therapists offer soothing massages and revitalizing facials. Enjoy an outdoor pool and a state-of-the-art 24-hour fitness center, ensuring both relaxation and recreation.

Dining Options
Savor delicious meals at The Eatery, our on-site restaurant featuring a bar/lounge. Take advantage of our 24-hour room service or join fellow guests for a complimentary reception held daily.

Convenience & Connectivity
Stay connected with complimentary Wi-Fi while enjoying the modern comforts of our 220 air-conditioned rooms, equipped with refrigerators and minibars. Our business center and meeting facilities cater to all your professional needs.

Escape the ordinary and create unforgettable memories—book your stay at Four Points by Sheraton Medan today!

Important information:

  • No pets and no service animals are allowed at this property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KNO

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • General

    Professional property host/manager

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)

Location

Guest Reviews

8.2
Based on 365 reviews
Cleanliness: 7.93
Service: 8.4
Location: 7.94
Room Quality: 8.39
Amenities: 7.92
Value for Money: 8.28
Food and Beverage: 8.63
Overall Experience: 8.1
R
Robert solo_traveller au
10
Pros:

I was leading a group of six people and all were very pleased to stay there. Breakfast catered well for group with 1vegan and 1 coeliac.

Cons:

Street noise.

2026-06-18 via Nuitee
M
Mohammad Akid Syahmi couple my
9
Pros:

Kawasan yang strategik. Hotel bersih dan wangi

Cons:

TIADA

2026-06-14 via Nuitee
D
David family_with_children au
8
2026-06-11 via Nuitee
A
Apsari couple id
8
2026-06-05 via Nuitee
Y
Yaakub family_with_children my
9
Excellent town hotel with a convenient location
Pros:

We had a very pleasant stay at this town hotel.
Its central location made it convenient to explore nearby attractions, restaurants, and shops.
The room was clean, comfortable, and well-equipped with everything we needed.
The staff were friendly, professional, and always ready to assist.
The hotel offered excellent value for money, and we would happily stay here again.
Too bad we have to check out early due to our morning flight.

Cons:

Nothing

2026-06-05 via Nuitee
K
Kim Leng Philip family_with_children sg
7
Not so Sheraton standard.
Pros:

Hotel was decent. Staff was courteous.

Cons:

Coffee House was too small to accomodate guests for breakfast especially during peak season. It got so bad on the second day that a family of 6 had requested to share my table meant for 4 persons with me. I couldn't enjoy my breakfast in peace as they started pulling chairs to surround me. I couldn't enjoy the nice food as I only thought of getting out of there quickly. There's no restaurant for lunch or dinner other than the coffee house. 😫

2026-06-02 via Nuitee
A
Amy family_with_children au
10
2026-05-28 via Nuitee
C
Clive solo_traveller us
10
2026-05-26 via Nuitee
A
Atique solo_traveller bd
9
2026-05-23 via Nuitee
A
Atique solo_traveller bd
9
This Hotel is nice
Pros:

Everything

Cons:

Not Applicable

2026-05-17 via Nuitee
S
Siregar couple id
1
bad services
Pros:

strategic location

Cons:

the staff not giving best services and cannot receive breakfast adjustment

2026-05-13 via Nuitee
P
Patrick solo_traveller de
10
Pros:

Die Freundlichkeit und Offenheit der Mitarbeiter

2026-05-12 via Nuitee
M
Mariam couple ph
10
Cozy and relaxing.
Pros:

Convenient location and laundry service is great.

2026-05-11 via Nuitee
B
Bastian solo_traveller de
7
Gutes Hotel für Transfer
Pros:

Lage des Hotels ist sehr gut. Personal ist freundlich. Großer Supermarkt 500m vom Hotel entfernt. Preis -Leistung stimmt.

Cons:

Wir waren 2 Nächte zu An- und Abreise in den Dschungel dort. Die Zimmer sind etwas abgewohnt, aber für den kurzzeit Aufenthalt ausreichend.

2026-05-10 via Nuitee
M
Mohd Nasir Sebastian solo_traveller my
7
2026-04-28 via Nuitee
H
handy_luoo Solo travel Medan, North Sumatra, Sumatra
10
A Comfortable and Enjoyable Stay at Four Points by Sheraton Medan
Pros:

Really enjoyed my stay at Four Points by Sheraton Medan. I’ve stayed here before, so coming back this time felt familiar in a good way—and I decided to go with the Junior Suite for a bit more space and comfort. The room itself was really spacious, with a nice classic-meets-modern vibe that feels both cozy and elegant at the same time.

One thing I really appreciated was how complete everything felt in the room. The facilities were well thought out, and the amenities were quite varied and actually useful, not just the basics. It made the whole stay feel more comfortable and effortless.

Outside the room, the facilities didn’t disappoint either. The pool area is spacious and has a nice city view, which makes it a great spot to just relax for a bit. The fitness centre is also well-equipped and properly maintained, so it’s easy to keep up with your routine. I also spent some time at the lounge and restaurant, and the food quality was solid with a good variety of options.

Overall, it was a really pleasant and easy stay. Everything just worked well, and it gave me the kind of comfort I was looking for—definitely a place I’d come back to again.

2026-04-23 via Tripadvisor
4
456amyew Business
10
Very warm welcoming from Anggi
Pros:

Staying here for 3nights.
Warmly welcome by Anggi.
And the room is comfy.

Just one thing. Internet very slow... maybe can improve a bit on this

2026-04-22 via Tripadvisor
M
Marina couple ch
9
Gutes Hotel
2026-04-17 via Nuitee
F
FelipeBoulton Solo travel
10
Outstanding Value for Money with Exceptional Rooms and Service.
Pros:

This hotel represents exceptional value for money, with quality rooms and outstanding services. I stayed 3 nights in April 2026, and i have wonderful view on the 8 floor. This trip was combination of business and pleasure. The breakfast had a range of options, catering for western and Indonesian tastes. However, it would be nice if milk was refrigerated, as with other Marriott group properties in Bali. There is a supermarket across the street and very large hypermarket about 5 minute walk from the hotel. An excellent bakery is 2 minute walk from the hotel. This hotel is not near major shopping malls, but they can be easily reaching via a grab taxi for about $2 in 10 mins. The bed was super comfy and the armchair was great. However, the desk height was not really appropriate and not sufficient for business work. However, I completed most work in the armchair with pillows for the laptop.. Excellent range of TV channels including BBC and CNN. An ice bucket costs 50,000 IDR. ($US 3) I used the pool which was great on 2nd floor with city views. Unfortunately, the hotel is situated on extremely busy road and be careful when walking on the sidewalks (footpaths), it can be easy to fall. Still, I would highly recommended this hotel for the price paid and outstanding service and room quality for 4 star establishment.

2026-04-16 via Tripadvisor
A
Azieziy family_with_children my
7
ok, will come again, and hope next time will get the upper floor for my next holiday
Pros:

Good Food

Cons:

I stay at 3rd floor and i only see the roof of other building.

2026-04-09 via Nuitee