Children allowed

Facilities

Parking
Non-smoking rooms
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Soundproof rooms
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Cleanliness rating cited positively
Helpful staff
Cons:
Cleanliness issues
Overpriced for the quality provided

Categories

Cleanliness
3.71
Multiple reviews reported issues with dirty linens, unclean rooms, and unsanitary conditions.
Service
7.68
Some positive feedback about helpful staff, though several reviews noted a lack of assistance regarding issues.
Location
7.72
No specific comments, but the location appears to meet expectations based on guest experience.
Room Quality
5.67
Mix of opinions with large comfortable rooms but also reports of small size and cleanliness issues.
Amenities
7.2
Some guests noted inadequate amenities, especially regarding breakfast quality.
Value for Money
6.16
Perception of overpriced accommodations, especially for cleanliness and services provided.
Food and Beverage
8.21
A few positive mentions about breakfast, though some dissatisfaction noted.
Overall Experience
5.68
Overall experience negatively impacted by cleanliness and comfort issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:52

Property Description

Modern Soundproof Rooms with Free WiFi
Enjoy a peaceful stay in our soundproof rooms with modern decor, free WiFi, and flat-screen TVs. Relax in the bathroom equipped with a shower or bathtub and complimentary toiletries. Suites even offer a private terrace for a touch of luxury.

Convenient Location and Nearby Amenities
Situated just 5 km from Brussels’ Grand-Place, our hotel is a short drive from Brussels-South Train Station. Explore the vibrant neighborhood with restaurants, shops, and a supermarket within walking distance. Bus stops 200 meters away provide easy access to the city center.

Easy Access to Attractions
Discover the city's attractions with ease, as the Basilica of the Sacred Heart is only 2 km away. Immerse yourself in the beauty of Brussels while staying at Hôtel Phénix.

Book your stay now at Hôtel Phénix for a comfortable and convenient experience.

Important information:

Please note that for non-refundable bookings made with a credit card from a third-party, the hotel will contact the guest in order to request the necessary documents.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: BRU

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 15 per day.

Location

Guest Reviews

6.5
Based on 1838 reviews
Cleanliness: 3.71
Service: 7.68
Location: 7.72
Room Quality: 5.67
Amenities: 7.2
Value for Money: 6.16
Food and Beverage: 8.21
Overall Experience: 5.68
A
Abdelkrim • couple • dz
1
2026-05-29 • via Nuitee
J
Jose Antonio • couple • es
8
2026-05-29 • via Nuitee
P
Paul • solo_traveller • ro
1
Pros:

Nimic

Cons:

Respingere acteleor străine

2026-05-28 • via Nuitee
A
Abderrahim • solo_traveller • de
7
Pros:

War Ok

2026-05-28 • via Nuitee
K
Kabeya • couple • fr
10
2026-05-26 • via Nuitee
M
Maxime • couple • be
5
2026-05-26 • via Nuitee
D
Dayakha • extended_group • fr
9
J’ai passé un agréable séjour dans cet hôtel. Le personnel était accueillant, l’ambiance agréable et je suis globalement
Pros:

La gentillesse du personnels leurs patience franchement TOP

Cons:

Dommage avec la chaleur
Nous sommes obligés de laisser les fenêtres ouvertes et impossible de dormir avec le bruit venant de l’extérieur

2026-05-26 • via Nuitee
M
Morlaye • couple • fr
5
Passable
Pros:

L’emplacement

Cons:

Pas de Clim sous cette chaleur

2026-05-26 • via Nuitee
C
Charline • solo_traveller • fr
2
A fuir
Cons:

Sur l'annonce il y a écrit qu'il y a un parking or c'est un parking d'un magasin un peu plus loin à payer en espèces... bizarre...
Les chambres avaient une forte odeur de cigarettes et ne se fermaient pas à clé...
Un bruit constant, toute la nuit, tout le temps... des portes qui se claquent, des bruits de pas, des gens qui parlent fort...
Les horaires du petit-déjeuner : de 7h à 9h...

2026-05-25 • via Nuitee
G
GIORGIO • solo_traveller • it
4
Giudicando le foto sul sito pensavo molto meglio
Cons:

La camera puzzava di fumo ed era fredda ed umida. Il bagno andrebbe ristrutturato completamente e lo spazio disponibile è davvero poco, tanto che il water dista meno di un metro dal letto...

2026-05-25 • via Nuitee
L
Laury • solo_traveller • be
8
2026-05-25 • via Nuitee
O
Oumaima • couple • be
1
2026-05-25 • via Nuitee
P
PRINCE • family_with_children • fr
2
Mal en famille.
Pros:

J'ai pas pris nos petits déjeuner. Le réceptionniste a dit que nous sommes venus en retard (10h05).

Cons:

Non

2026-05-24 • via Nuitee
E
Evelina • family_with_children • de
4
Pros:

Объект был хороший

Cons:

Завтрак был хороший

2026-05-24 • via Nuitee
V
Valeria • solo_traveller • it
5
Hotel con delle potenzialità e personale gentilissimo, ma ambienti da rivedere
Pros:

Personale gentile e disponibile. Buona pulizia.

Cons:

Bagno estremamente piccolo, nessuna separazione tra lavandino e doccia, metratura della stanza troppo ridotta. Camere poco insonorizzate, o ospiti rumorosi. La colazione potrebbe essere arricchita. Lontano dal centro di Bruxelles, almeno 30 minuti di metro.

2026-05-24 • via Nuitee
R
Redouan • couple • fr
7
2026-05-23 • via Nuitee
B
Bromerschenkel • solo_traveller • br
8
2026-05-23 • via Nuitee
M
Mbaya • solo_traveller • fr
7
Pros:

Le petit dejeuner

Cons:

La toilette de la chambre

2026-05-22 • via Nuitee
Y
Yannick • couple • fr
8
Formule idéale pour découverte Bruxelles
2026-05-19 • via Nuitee
Y
Yassine • couple • be
2
Ongemakkelijkke kamers
Pros:

Weinig

Cons:

De twee aparte 1persoonsbedden waren ongemakkelijk. Plus de prijs was toch te duur voor de kwaliteit.

2026-05-19 • via Nuitee