Children allowed

Facilities

Parking
Non-smoking rooms
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Soundproof rooms
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Cleanliness rating cited positively
Helpful staff
Cons:
Cleanliness issues
Overpriced for the quality provided

Categories

Cleanliness
3.71
Multiple reviews reported issues with dirty linens, unclean rooms, and unsanitary conditions.
Service
7.68
Some positive feedback about helpful staff, though several reviews noted a lack of assistance regarding issues.
Location
7.72
No specific comments, but the location appears to meet expectations based on guest experience.
Room Quality
5.67
Mix of opinions with large comfortable rooms but also reports of small size and cleanliness issues.
Amenities
7.2
Some guests noted inadequate amenities, especially regarding breakfast quality.
Value for Money
6.16
Perception of overpriced accommodations, especially for cleanliness and services provided.
Food and Beverage
8.21
A few positive mentions about breakfast, though some dissatisfaction noted.
Overall Experience
5.68
Overall experience negatively impacted by cleanliness and comfort issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:52

Property Description

Modern Soundproof Rooms with Free WiFi
Enjoy a peaceful stay in our soundproof rooms with modern decor, free WiFi, and flat-screen TVs. Relax in the bathroom equipped with a shower or bathtub and complimentary toiletries. Suites even offer a private terrace for a touch of luxury.

Convenient Location and Nearby Amenities
Situated just 5 km from Brussels’ Grand-Place, our hotel is a short drive from Brussels-South Train Station. Explore the vibrant neighborhood with restaurants, shops, and a supermarket within walking distance. Bus stops 200 meters away provide easy access to the city center.

Easy Access to Attractions
Discover the city's attractions with ease, as the Basilica of the Sacred Heart is only 2 km away. Immerse yourself in the beauty of Brussels while staying at Hôtel Phénix.

Book your stay now at Hôtel Phénix for a comfortable and convenient experience.

Important information:

Please note that for non-refundable bookings made with a credit card from a third-party, the hotel will contact the guest in order to request the necessary documents.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: BRU

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 15 per day.

Location

Guest Reviews

6.5
Based on 1847 reviews
Cleanliness: 3.71
Service: 7.68
Location: 7.72
Room Quality: 5.67
Amenities: 7.2
Value for Money: 6.16
Food and Beverage: 8.21
Overall Experience: 5.68
A
Aboubacar sidiki • solo_traveller • gn
8
Pros:

Oui

Cons:

Oui

2026-06-19 • via Nuitee
P
Patricia • couple • fr
7
Bien pour quelques jours
Pros:

Le calme et le confort du lit

Cons:

Heure de fin du petit-déjeuner trop tôt

2026-06-19 • via Nuitee
T
Tefti Yeteftti • couple • be
7
2026-06-19 • via Nuitee
F
Francisco • couple • be
8
2026-06-19 • via Nuitee
M
Moreira • couple • be
1
Pessimo
Pros:

Horrible

Cons:

Tudo

2026-06-19 • via Nuitee
M
MARC • solo_traveller • be
7
2026-06-18 • via Nuitee
M
Mohammed • couple • gb
6
It was ok but no where near great
Pros:

Bathroom was ok. Tv ok.

Cons:

No onsite parking. Make you pay 15 euros for a car park you have to walk 100 metres. Then give you a fob for exit which you have to give back straight away. Bed’s uncomfortable.

2026-06-18 • via Nuitee
D
Deborah • solo_traveller • de
3
Pros:

Man kann auf Toilette sitzen, Zähne putzen, Duschen und Haare trocknen ohne aufzustehen

Cons:

Sehr starke Geräusche von anderen Zimmern aber nicht zu vermeiden, Parkplatz nicht am Hotel+ 15€ extra, sehr eng alles also mit Kind Katastrophe, unfreundlich

2026-06-15 • via Nuitee
M
Mutombo • couple • de
7
Pros:

Die Sauberkeit sowie das Frühstück

Cons:

Kein Parkplatz obwohl es als Option angeboten war

2026-06-15 • via Nuitee
F
France • solo_traveller • be
8
Pros:

La facilité d'accès de l'endroit où nous étions pour une fête et très calme personnel sympa

2026-06-15 • via Nuitee
A
Anabi • solo_traveller • be
4
2026-06-14 • via Nuitee
L
Lucas • couple • be
8
Gastvrij verblijf, zeker ook voor fietsers!
2026-06-12 • via Nuitee
N
Nabil • family_with_children • be
1
Pros:

La réception pas professionnel

2026-06-11 • via Nuitee
C
Catalina • couple • ch
8
Convenable pour un court séjour à Bruxelles. Prix correct.
Pros:

Chambre bien décorée, sobre, couleurs relaxantes. La réception est ouverte tard et nous avons apprécié qu'il y ait quelqu'un pour nous recevoir car notre avion a eu du retard. Il y a un bus direct et fréquent pour le centre ville.

Cons:

J'ai eu un soucis pour la TV car les images étaient déformées. J'ai voulu voir un film mais ai dû abandonner. D'autre part, le sol de la douche se trouve dans la prolongation du reste de la salle de bain. Nous avons eu droit à une inondation le premier matin. Le fer à repasser ne fonctionnait pas et était sale en dessous. N'avons pas pu repasser la chemise.

2026-06-11 • via Nuitee
R
Rade • solo_traveller • hr
1
I would not recommend this place to anyone. Search and book in advance, as Brussels is a busy place.
Pros:

Nothing.

Cons:

They crammed two beds in opposite corners of the odd shaped room. There was no glass in the room! The shower was a joke about 0.5m2 in size, no kidding. A breakfast was very basic. All that for 235 euros, a total ripoff.

2026-06-11 • via Nuitee
V
VM • couple • be
1
Je n’ai même pas passé la nuit là bas
Pros:

Rien du tout hôtel d’arnaquer

Cons:

J’ai tout détester et le réceptionniste m’a menacé inadmissible

2026-06-08 • via Nuitee
Q
QTUR • extended_group • md
9
2026-06-08 • via Nuitee
B
Beatriz • solo_traveller • lu
8
2026-06-08 • via Nuitee
C
Carole • extended_group • fr
7
2026-06-07 • via Nuitee
B
Blaise • solo_traveller • fr
5
2026-06-06 • via Nuitee