Grand Sakura Hotel

Hotels
6.8 (191 reviews)
Jl. Prof H.M Yamin SH No. 41 , Medan , id

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good location
Breakfast options
Cons:
Dirty rooms
Unhelpful service
Misleading amenities

Categories

Cleanliness
3.88
Numerous complaints about dirty rooms and facilities.
Service
8.35
Some positive mentions of staff accommodation but other instances of unhelpful behavior.
Location
8.89
Good proximity to transport options.
Room Quality
5.84
Mixed sentiments with reports of stale rooms and incorrect room allocations.
Amenities
4.87
Limited amenities described, with specific complaints about lack of advertised facilities.
Value for Money
6.83
Some guests felt the price didn't match the quality.
Food and Beverage
8.88
Positive remarks about the breakfast and dining options.
Overall Experience
6.85
Overall dissatisfaction with significant negativity outweighing positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 19:20

Property Description

Luxurious Accommodations
The air-conditioned rooms at Grand Sakura Hotel boast modern décor, minibars, and flat-screen TVs with cable channels. Enjoy hot showers and complimentary toiletries during your stay.

Dining Options
Indulge in a variety of Indonesian and international dishes at Heritage Restaurant, offering a buffet breakfast daily. For lunch, savor local cuisine at Silk Road in an affordable buffet-style setting.

Convenient Amenities
Take advantage of free WiFi, car rental services, and complimentary parking. Enjoy recreational activities like karaoke or seek travel assistance from the tour desk staff.

Experience comfort and convenience at Grand Sakura Hotel. Book now for a memorable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KNO

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 10 years old stay for free when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

6.8
Based on 191 reviews
Cleanliness: 3.88
Service: 8.35
Location: 8.89
Room Quality: 5.84
Amenities: 4.87
Value for Money: 6.83
Food and Beverage: 8.88
Overall Experience: 6.85
A
Abdullah • solo_traveller • tr
7
Pros:

Çalışanların ilgisi

Cons:

Bulunduğu yer ve çok işlek bir cadde

2026-06-11 • via Nuitee
S
Syamil • couple • my
10
2026-06-11 • via Nuitee
F
friska • solo_traveller • id
4
Bad review
Pros:

Only bed

Cons:

I had a very disappointing experience staying at this hotel.

The staff were not helpful at all. I called the front desk several times, but no one answered the phone. When assistance was needed, the response was very slow and unprofessional.

The hotel also seemed to accommodate many intoxicated guests, which created an uncomfortable environment for families. In my opinion, this is not a family-friendly hotel.

The room maintenance was poor. The bathroom door was damaged and could not be locked properly. The toilet was also not clean upon arrival, which was unacceptable.

Overall, the service, cleanliness, and maintenance standards did not meet my expectations. I will not stay at this hotel again and would not recommend it to families looking for a comfortable and peaceful stay.

2026-06-06 • via Nuitee
S
Sinaga • couple • de
6
Pros:

Der Lage ist in der Stadt

Cons:

Es war so schmutzig und auch gab creme in Schublade und konnte nicht benutzen.

2026-06-03 • via Nuitee
S
Sinaga • couple • de
6
Cons:

Als ich wieder eingecheckt. Und die Mitarbeiter in der Rezeption hat nur die Karte gegeben ohne erklären wo ist das Zimmer, ob das inklusive Frühstück oder nicht, wo ist di Aufzug, wann ist die Frühstück Zeit und wo genau ist die Frühstücksraum.

2026-06-03 • via Nuitee
A
Abdul Aziz • extended_group • my
9
2026-06-01 • via Nuitee
V
v.j.j. • solo_traveller • nl
8
Prima prijs/kwaliteit en schoon!
Pros:

Ligging in Medan tov veel bezienswaardigheden; zowel te voet als via becak of Grab; auto-scooter, te bereiken. Zelfs gunstig tov Airport!

Cons:

Middageten en diner was afwezig, maar wel via roomservice te verkrijgen!

2026-05-31 • via Nuitee
P
Pulendran • solo_traveller • my
8
Pros:

Food

Cons:

Traffic

2026-05-15 • via Nuitee
L
Lechumanan • solo_traveller • my
6
Average
Pros:

Overall average

Cons:

Restaurant staff..... Working slow

2026-05-13 • via Nuitee
N
Nurin Jazlina • couple • my
7
2026-05-09 • via Nuitee
A
Anna Teresa • couple • id
5
If you have good expectations about 4 start hotel this one not the good choices for you.
Pros:

Stratégie and bell boy was so nice and helpful.

Cons:

The room not sound proofing , you clearly hear all sound from outside. The room is not like on internet , the breakfast is not like 4 star hotel . The reception not professional at all , you need to training your staff .All food is spicy and Tableware not really hygienic.

2026-04-30 • via Nuitee
Y
Yahya • couple • my
8
Good hotel but need to improve a lot
Pros:

Room was spacious and at the city center

Cons:

1. Bath towel very small cannot fit for a guy like me 5’ 10’ guy
2. 3 night stay and the breakfast never change. Same food every day
3. I was injured because of the nail at the restaurant during breakfast time. My heels was bleeding, ask receptionist for plaster, but the hotel dont have one, even first aid kit also not available
4. The lobby (covered) for visitor was occupied for parking. When heavily rain the grab cannot drop us at the lobby because of visitor car park their car there. At the end we are wet because of the rain

2026-04-25 • via Nuitee
A
Abdullah • solo_traveller • tr
8
2026-04-21 • via Nuitee
A
Abu • couple • us
8
2026-04-21 • via Nuitee
D
DANIEL • couple • id
9
2026-04-13 • via Nuitee
L
lis obrien • family_with_children • ie
8
Pros:

Clean facilities, spacious room, comfortable bed. Warm shower. Polite staff

2026-04-11 • via Nuitee
A
Abdullah • family_with_children • tr
9
Pros:

Çalışanlar iyi.ve.yardima.hazir.kavaltids.bol.iyi. farklı seçenekler olması temiz.ortam

Cons:

Akşamlar.dah.guzel.gecmesi.icin..salonda.kucuk.de.olsa.eyleceli.biseyler.yaplmamasi.

2026-03-27 • via Nuitee
T
Tim Edward • couple • se
4
Pros:

Felt safe at least

Cons:

Awful smell in the entire hotel, probably because smoking is allowed inside the entire hotel. Inside the room there was a different smell from some horrible detergent or refresher. Breakfast was traditional indonesian, not very fresh. Staff weren’t very friendly or good at communicating in english.

2026-03-14 • via Nuitee
H
HIROYUKI • couple • jp
6
2026-03-10 • via Nuitee
R
Ronak • solo_traveller • in
10
Good
Pros:

Rooms food

Cons:

All good

2026-02-24 • via Nuitee