Shangri-La Bosphorus, Istanbul

Hotels
•
Shangri-La Group
9.6 (1825 reviews)
Sinan Pasa Mah. Hayrettin Iskelesi Sok. No:1 Besiktas , Istanbul , TR
+90 212 275 88 88

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent Service
Beautiful Location
Cons:
Cleanliness Issues
Misleading Offers

Categories

Cleanliness
8.65
Several reviews mentioned cleanliness issues, with specific mentions of stains and dirt.
Service
10
Most reviews highlighted warm and attentive staff, with noted exceptional service in several instances.
Location
9.62
The location was praised for being in a safe area and close to amenities.
Room Quality
9.66
Reviews indicated spacious and well-designed rooms, though there were some critiques on specific features.
Amenities
9.61
Guests enjoyed good amenities, though some expected more based on hotel rating.
Value for Money
9.64
General appreciation for value, with exceptions noted regarding specific offers during check-in.
Food and Beverage
9.6
The dining experience received positive remarks based on overall service and atmosphere.
Overall Experience
10
The majority of guests felt that their overall experience was outstanding and would recommend the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 07:00

Property Description

Luxurious Accommodations
The Shangri-La Bosphorus, Istanbul offers elegantly decorated rooms with modern amenities, boasting contemporary décor with Asian highlights. Each room features high-tech products, free high-speed internet, and luxurious marble bathrooms with Bvlgari toiletries. Suites include separate living rooms and two terraces with stunning Bosphorus views.

Exquisite Dining Options
Indulge in a culinary journey at IST TOO, offering a selection of world cuisines, or savor authentic Chinese delicacies at the signature Shang Palace. The Lobby Lounge provides a unique experience with Kung-Fu Tea Master performances and a wide variety of Chinese teas and pastries.

Relaxation and Wellness
Unwind at CHI, The Spa, which includes an indoor pool, sauna, Turkish Bath, hot tub, and steam rooms. Private spa suites are also available for a truly luxurious experience.

Experience luxury and relaxation at Shangri-La Bosphorus, Istanbul.

Important information:

Please note that the credit card used at time of booking needs to be presented during check in.

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: IST

Location

Property Video

Guest Reviews

9.6
Based on 1825 reviews
Cleanliness: 8.65
Service: 10
Location: 9.62
Room Quality: 9.66
Amenities: 9.61
Value for Money: 9.64
Food and Beverage: 9.6
Overall Experience: 10
H
Herbert • couple • at
10
Pros:

An Exceptional Hotel with Outstanding Service

During our four-night stay at the Shangri-La Istanbul, every wish was fulfilled. We would especially like to highlight the exceptionally friendly, courteous, and attentive staff, whose professionalism and genuine hospitality made our stay truly memorable.
Another highlight was the hotel’s Chinese restaurant. Both the outstanding quality of the food and the excellent service impressed us so much that we chose to dine there twice. This is a hotel where hospitality is truly practiced at the highest level. We felt thoroughly welcomed and cared for throughout our stay and can wholeheartedly recommend the Shangri-La Istanbul.

2026-11-07 • via Nuitee
T
Todor Valkanov • extended_group • bg
7
Nice hotel for a short stay
Pros:

Friendly and helpful staff

Cons:

All was good, the hotel seems to be old and not well maintained during the years

2026-11-07 • via Nuitee
H
Hisham • family_with_children • sa
9
كانت تجربة استثنائية واشكر جميع الموظفين ، واخص بالشكر الموظفة التي قدمت لطفلي البالونات وكتاب الرسم والحلوى .. شكرا لكم
Pros:

كل شي جميل في الفندق .. الغرف، الافطار، المرافق حرفيا كل شيء كان استثنائي خصوصا تقديم خدمات الاطفال .. افل تجربة حظى بها طفلي البالغ سنة ونصف

2026-11-07 • via Nuitee
نهله • couple • sa
10
جميل ومميز
Pros:

كل شي جميل ومميز واكثر شي تعجبني النظافه

Cons:

لاشي

2026-11-05 • via Nuitee
A
Anna • couple • at
5
2026-11-02 • via Nuitee
M
Marina • extended_group • it
6
Delusione e personale molto poco preparato per una struttura 5 stelle
Pros:

Location, struttura .
Camere

Cons:

Servizi molto al di sotto di un hotel ShangriLa

2026-11-02 • via Nuitee
B
Benedikt • family_with_children • at
10
2026-11-02 • via Nuitee
F
Florian • family_with_children • de
8
Trotzdem auch aufgrund der Lage zu empfehlen
Pros:

Sehr zentral . Gute Restaurants

Cons:

Etwas old school

2026-10-29 • via Nuitee
H
Haitham • couple • sa
8
Pros:

Location

Cons:

The room design, the view and the furniture

2026-10-29 • via Nuitee
I
Irini • family_with_children • gr
10
Pros:

Εξαιτετικά όλα!

2026-10-28 • via Nuitee
L
Laura • family_with_children • gb
10
Luxury stay on the Bosphorus
Pros:

Beautiful hotel, great location, attentive staff. The breakfast was incredible!

Cons:

Nothing

2026-10-26 • via Nuitee
A
Abdurhman • couple • sa
9
2026-10-25 • via Nuitee
M
Murat • family_with_children • gb
1
Bir daha asla
Pros:

Konumu

Cons:

Çalışanlarını özelikle dışardaki güvenlik elemanları yada vale servisi yapan suratsız ve para kopartmak için elllerinden geleni yapmaya çalışanlar. Ben hayatımda bu kadar mafya vari suratlı çalışan görmedim. Arabamı park etmek istedim daha Arabadan iner inmez girişte sol tarafa ücretini ödeyin diyorlar. 2 kere kaldım bu otelde 2,800€ ödedim alkol tüketimi yapmadım. Ona rağmen benden mini barın ücretini aldılar 8,000 tl 2 su 1 maden suyu 2 çikolata 😅😅

2026-10-23 • via Nuitee
A
August • solo_traveller • ee
10
2026-10-22 • via Nuitee
Роман • solo_traveller • ru
7
Pros:

Масштабы отеля. Завтраки раскошные. Персонал достаточнл дображелательный!

Cons:

Не может быть такое состояние номеров за такие деньжища!!! 5* только завтраки и ресепшн!!!

2026-10-22 • via Nuitee
C
Cecilio Galvez • family_with_children • au
9
Pros:

Cleanliness/ Staff

Cons:

Nil

2026-10-21 • via Nuitee
I
Inci • solo_traveller • fr
10
Un magnifique séjour au Shangri-La malgré un problème de réservation Booking.com
Pros:

Un très beau séjour au Shangri-La Bosphorus. L’hôtel est magnifique, idéalement situé et offre une vue exceptionnelle sur le Bosphore. Ma chambre avec terrasse était superbe, spacieuse, confortable et parfaitement entretenue. Le petit-déjeuner est excellent, très varié et de grande qualité.
Je tiens surtout à souligner la qualité remarquable du personnel : accueil, conciergerie, restauration et service des étages. Tout le monde a été attentionné, professionnel et disponible pendant mon séjour. Une mention toute particulière à Zeynep Sünger, qui s’est occupée de ma chambre avec énormément de soin, de gentillesse et de professionnalisme.
J’ai également beaucoup apprécié la manière dont la direction de l’hôtel a finalement pris en considération le problème rencontré avec ma réservation Booking.com et le geste commercial qui m’a été accordé.

Cons:

Le seul véritable problème de mon séjour provient de ma réservation effectuée sur Booking.com. Lors de ma réservation, Booking.com présentait et commercialisait explicitement la chambre comme bénéficiant d’une vue sur le Bosphore, et c’est précisément pour cette caractéristique que je l’avais sélectionnée et payée.
Or, à mon arrivée, l’hôtel m’a expliqué que la catégorie correspondant à la réservation transmise par Booking.com était en réalité une chambre avec vue partielle sur le Bosphore et vue sur la ville. Pour obtenir une chambre avec la vue complète sur le Bosphore qui m’avait été présentée lors de ma réservation, j’ai donc dû payer un supplément de 150 € par nuit.
Il ne s’agissait donc pas d’une mauvaise compréhension de ma part, mais d’une discordance entre l’offre présentée et vendue par Booking.com et la catégorie effectivement réservée auprès de l’hôtel.
Le Shangri-La a tenté de contacter Booking.com afin de résoudre le problème et, face à l’absence de solution de leur part, l’hôtel a finalement consenti un geste commercial que j’ai beaucoup apprécié. Ma déception concerne donc Booking.com et la présentation trompeuse de l’offre, et non le Shangri-La ni la qualité de ses prestations.

2026-10-20 • via Nuitee
I
Ionescu Niculescu Cristian • family_with_children • ro
10
2026-10-20 • via Nuitee
A
Anthony • couple • au
10
2026-10-20 • via Nuitee
K
Kondyli • family_with_children • gr
10
2026-10-19 • via Nuitee