Museum Hotel

Hotels
8.3 (2223 reviews)
No. 74 Jalan A.S.Mansor , George Town , MY
+60 11-8888 1601

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Beautiful property
Friendly staff
Cons:
Noise during the night
Inconsistent customer service

Categories

Cleanliness
7.95
The hotel is clean and well-maintained, but some issues such as noise may slightly detract from the overall cleanliness experience.
Service
8.45
Generally good service from the staff, but there were some inconsistencies that affected the experience negatively.
Location
8.95
Great location, quiet yet accessible to most places.
Room Quality
7.95
Rooms are visually pleasant, but noise from the street and building maintenance can be disruptive.
Amenities
8.25
Amenities are adequate, with some areas for improvement such as information availability.
Value for Money
7.95
The hotel is priced well for its offerings, though some guests may feel the value does not completely match service.
Food and Beverage
8.45
Breakfast options are good and well-presented, but some inconsistency in service regarding charges.
Overall Experience
8.45
A generally positive experience with the hotel, though night noise and minor service issues were noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 17:42

Property Description

Historical Charm
Stay in a restored historical building in the heart of George Town's UNESCO World Heritage Site.

Convenient Location
Explore nearby attractions like Penang Heritage Gallery and enjoy easy access to Little India and Clan Jetties.

Comfortable Accommodations
Relax in air-conditioned rooms adorned with colonial-era furnishings and modern amenities.

To experience the perfect blend of heritage and comfort, book your stay at Museum Hotel today.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Children under 2 years stays for free when using existing beds. A maximum of one child under 2 years is allowed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PEN

Location

Guest Reviews

8.3
Based on 2223 reviews
Cleanliness: 7.95
Service: 8.45
Location: 8.95
Room Quality: 7.95
Amenities: 8.25
Value for Money: 7.95
Food and Beverage: 8.45
Overall Experience: 8.45
K
Kathryn • couple • au
9
Pros:

Very comfortable beds. Great location for walking to plenty of the local food, facilities and sites. Easy parking.

2026-10-31 • via Nuitee
B
Bruno • couple • fr
9
Pros:

L'emplacement. Proche des transports, restaurants, sites, ....

Cons:

Rien

2026-10-31 • via Nuitee
D
Dennis • solo_traveller • au
8
I would stay here again
Pros:

Beautiful heritage Building, super friendly staff, very clean. Close to ferry, good local food.

Cons:

Room was very small although I only showered and slept there.

2026-10-31 • via Nuitee
C
Catherine • solo_traveller • sg
8
Pros:

Beautiful hotel with beautiful design features. Breakfast is exceptional - a la carte with a mixture of western and malaysian dishes. Location is very quiet, but still walkable to the main hub of George Town. Strong, reliable wifi too.

2026-10-30 • via Nuitee
C
CDaWorld • solo_traveller • us
10
Comfortable stay in a historic hotel.
Pros:

I loved the hotel itself. I picked it because I wanted to stay in a historic building. It's decorated beautifully with interesting antiques. It's not right in the of the tourist area but very close to the start of Campbell Street

Cons:

Nothing honestly. I really enjoyed my stay and would happily stay there again if visiting Penang.

2026-10-27 • via Nuitee
A
Apolinar88 • solo_traveller • hk
8
Pros:

El personal del hotel fue amable a la hora de hacer el check-in, y la habitación ciertamente era cómoda el baño estaba bastante bien, y lo bueno de la habitación era que tenía un pequeño escritorio, que me vino bastante bien porque tenía que trabajar.

Cons:

Aunque la habitación estaba bien por lo general, no era muy grande (no había mucho espacio entre la cama y las paredes). Además, no era muy luminosa por lo que daba un poco la sensación de estar en una cueva. Por otro lado, me hubiera gustado más variedad en el desayuno, ya que había muy pocas opciones, aunque las disponibles estaban más o menos bien.

2026-10-27 • via Nuitee
N
NAOKI • solo_traveller • my
8
2026-10-26 • via Nuitee
Z
Zakir • extended_group • in
8
Pros:

The ambience

Cons:

The bathroom layout

2026-10-26 • via Nuitee
A
Andy • couple • tw
10
2026-10-25 • via Nuitee
D
david • solo_traveller • gb
8
Most enjoyable
Pros:

Location was perfect and reception staff were all very friendly and helpful

2026-10-24 • via Nuitee
D
Dongxia (Diana) • couple • au
9
2026-10-23 • via Nuitee
A
Albà Albalate • extended_group • es
10
2026-10-20 • via Nuitee
A
Albà Albalate • extended_group • es
10
2026-10-20 • via Nuitee
K
KAZUHIRO • solo_traveller • jp
6
変わったホテルでいい思い出になりました
Pros:

その名の通り、ミュージアムのような趣きのある雰囲気。　朝食がとても美味しかった。

Cons:

シャワーが壊れていてお湯が出なかった。
但し、苦情を言った際のスタッフの対応は良く、丁寧な対応をしてくれました。

2026-10-18 • via Nuitee
N
Noelyn • family_with_children • au
3
Disappointing
Pros:

Furniture and fittings

Cons:

Squeaky floorboards, having to pay for our drinks at breakfast when breakfast is included in price; not being served the meal I asked for at dinner.
Construction noise, cleaners creeping around outside our door. Delayed service when requesting more towels, toilet paper etc. the hotel was not busy when we were there so no excuses for that. Expected much better service and facilities for the price we paid. We were not happy formed that maintenance was ongoing or that the pool was out of order

2026-10-16 • via Nuitee
T
Timothy • solo_traveller • gb
8
Very comfortable and excellent value for money
Pros:

Lovely heritage building being carefully conserved and looked after by the owners

Cons:

Only slight downside was the noise from the improvement works directly underneath my room. Thankfully the work always finished at around 5pm

2026-10-15 • via Nuitee
K
Karen • solo_traveller • au
10
Pros:

Receptionists next level in assistance.

2026-10-15 • via Nuitee
S
sabri • solo_traveller • my
10
2026-10-15 • via Nuitee
M
Myriam • extended_group • fr
10
Exceptionnel
Pros:

Très bien

Cons:

Très bien

2026-10-14 • via Nuitee
R
Reema • family_with_children • in
8
2026-10-13 • via Nuitee