Carlton City Hotel Singapore

Hotels
8.8 (3511 reviews)
1 Gopeng Street , Singapore , sg

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Delicious food
Cons:
Minor cleanliness issues
Curtains did not close fully

Categories

Cleanliness
8.16
Some reviews suggest that while the hotel is beautiful, there are small cleanliness issues that could be improved.
Service
9.13
The staff is consistently praised for their warmth and attentiveness, making the stay more pleasant.
Location
9.17
The hotel is perfectly located near Chinatown, making it very convenient for guests.
Room Quality
8.62
Rooms are described as nice and ample, but there are minor complaints about curtains not closing fully.
Amenities
8.65
Facilities are noted as great, especially the rooftop bar and breakfast offerings.
Value for Money
8.61
Guests feel they received good value for their money, especially with the buffet offerings.
Food and Beverage
9.16
The food quality, especially at the buffet, received excellent reviews, with guests praising the variety and taste.
Overall Experience
8.93
Guests reported a generally excellent and enjoyable stay at the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 14:43

Property Description

Luxurious Accommodation
Carlton City Hotel Singapore, nestled in Tanjong Pagar, offers modern rooms with fine furnishings, posturepedic mattresses, and deluxe bathrooms, ensuring a comfortable stay.

Dining and Entertainment
Indulge in a culinary journey at Plate, serving local delicacies and grilled dishes with a view of the pool. For European pastries and coffee, head to Tuxedo. End your day at Graffiti Sky Bar on the 29th floor with specially-crafted drinks and breathtaking city views.

Convenient Location and Amenities
With proximity to Tanjong Pagar MRT Station and Marina Bay, explore the vibrant Chinatown and historic shophouses nearby. Enjoy the outdoor pool, fitness centre, and 24-hour front desk services for a seamless stay.

Book now for an unforgettable experience at Carlton City Hotel Singapore!

Important information:

The name on the credit card used for the booking should correspond to the guest staying at the property.

Strictly no smoking and consumption of durian or any durian-flavored items are allowed in the guest rooms. A cleaning fee of SGD 500.00 will be imposed if the policy wasn't followed.

Access to the gym is restricted to adults aged 18 and over.

Children aged 3 - 5 years can stay free of charge when using existing bedding.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SIN

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    People 6 years old and over stay for S$ 108 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 3511 reviews
Cleanliness: 8.16
Service: 9.13
Location: 9.17
Room Quality: 8.62
Amenities: 8.65
Value for Money: 8.61
Food and Beverage: 9.16
Overall Experience: 8.93
C
Craig couple au
7
No pretensions.
Pros:

Room facilities, bathroom and bedding were very good. Staff excellent as well.

Cons:

Location was a little away from main attractions but close to MRT. Rooftop bar ambiance needs improvement.

2026-07-09 via Nuitee
G
Graham couple gb
10
2026-07-08 via Nuitee
N
nidup solo_traveller bt
8
Pros:

Location was ideal.

2026-07-05 via Nuitee
G
Georgios couple ch
10
2026-07-04 via Nuitee
K
Kansinee couple sg
9
2026-07-04 via Nuitee
H
Ho Nam solo_traveller hk
10
2026-07-01 via Nuitee
N
Natarajan couple sg
3
Cons:

Booking.com stated that the caution deposit would be SGD 100 and would be refunded after check-out. However, at check-in, the front desk staff insisted on charging SGD 200, even after we showed the Booking.com message. Despite this, they still collected SGD 200. This was misleading and caused inconvenience!

2026-06-30 via Nuitee
李宥蓁🌹 solo_traveller tw
10
2026-06-25 via Nuitee
J
Jocelyn couple au
8
Pros:

Handy location to shopping (luggage was delayed so needed to buy emergency supplies). Was really handy that they had toothbrushes and toothpaste supplied! Staff were very helpful with booking taxis and providing scissors etc.
Great that the room had ironing board and iron too, plus slippers and bathrobes. Great choice of tv channels and streaming services. Fast wifi too. Room was clean and nice big shower and well appointed bathroom with hair dryer and make up/shaving mirror, well lit. Filtered water tap provided. Coffee pod machine also provided.

Cons:

Not the property's fault, but location seemed not well serviced by taxis. We waited nearly 15 minutes for taxi to airport in early morning (booked for us by the hotel).

2026-06-25 via Nuitee
B
Bo solo_traveller cn
10
2026-06-25 via Nuitee
P
Priscilla solo_traveller gb
10
Nice and comfortable stay
Pros:

Nice, clean and modern. Has a n outdoor swimming pool and a small gym. It’s a 4 to 5-star hotel at a reasonable price. Location is convenient , walkable distance to Chinatown, and one of the major food markets there. about 5min walk to a Green Line MRT stop. There’s a nice restaurant on site, apparently providing good weekend buffets serving Chinese food with seafood and roast pig - we didn’t try it but it looked popular. Also, good security to the rooms.

Cons:

Not that I can think of.

2026-06-24 via Nuitee
N
Noor Ezza Varhana couple sg
7
Nice room, but not so good staff :,)
Pros:

Its clean and comfortable.

Cons:

Dosent really give like a 5 star hotel vibes.
Even the front desk was like not so friendly. I go to malaysia hotels and they welcome and treat us so warmly. But at carlton i just feel like i was being judged.

2026-06-23 via Nuitee
E
Elena couple ch
8
2026-06-23 via Nuitee
C
Christine solo_traveller au
10
We stay here every time we visit Singapore. We love the rooms and the staff as well as location being close to transport
Pros:

Love the location and the rooms are excellent.

2026-06-22 via Nuitee
M
Mattaga solo_traveller th
10
2026-06-22 via Nuitee
A
Andrew solo_traveller au
9
2026-06-22 via Nuitee
L
LESTER solo_traveller my
9
2026-06-21 via Nuitee
S
Seanelvina Family
10
Good dinner place
Pros:

Good food selection. Deva has been very helpful and friendly, great experience.

2026-06-20 via Tripadvisor
G
Global31618692825 Family
10
Good experience
Pros:

Gopala, Elaine and Deva are very warm, friendly and attentive. The waitress also cleared the plates promptly.

Food was good, quite a variety of selection.

It was a pleasant dining experience overall.

2026-06-20 via Tripadvisor
G
Go22195726203 Family
10
Birthday celebration
Pros:

Went to celebrate birthday. Had a very good experience.

2026-06-20 via Tripadvisor