Hotel Tonchalá

Hotels
8.3 (1228 reviews)
Av 0 Calle 11 - Esquina , Cúcuta , co

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent, central location
Very friendly and attentive staff
Generally clean rooms
Good breakfast and restaurant service
Nice swimming pool
Cons:
Aged/deteriorating facilities and installations
Air conditioning and hot water issues in some rooms
Limited amenities (no gym, no in-room coffeemaker/microwave)
Breakfast can be repetitive/needs more variety
Room maintenance issues (towels, bedding, small bathrooms)

Categories

Cleanliness
8.4
Many guests explicitly praise the cleanliness and mention 'limpieza' and 'very clean'; a few comments note issues with towels or occasional maintenance but overall cleanliness is consistently reported as good.
Service
9.2
Very strong positive sentiment throughout: repeated mentions of 'personal muy amable', 'excelente atención', attentive reception and restaurant staff. Service is a standout strength.
Location
9.2
Numerous comments highlight the excellent, central location and proximity to shopping and attractions ('ubicación perfecta', 'cerca de todo'). Location is consistently praised.
Room Quality
6.6
Multiple negative mentions around aged installations, air conditioning issues, small/uncomfortable beds, worn bedding, shower/hot water problems and general deterioration—room condition is the weakest area.
Amenities
7.3
Mixed feedback: pool is appreciated but pool-hours are a complaint, guests note absence of gym, lack of in-room coffeemaker or microwave, intermittent internet—amenities are acceptable but limited and show signs of aging.
Value for Money
8.8
Several reviews state the hotel exceeded expectations for the price and is recommended (good value); despite some facility issues, guests find it a worthwhile option for the cost.
Food and Beverage
7.6
Breakfast is frequently described as good and the restaurant staff praised, but multiple guests request more variety and note the buffet has declined—generally positive but with room for improvement.
Overall Experience
9.3
Overall sentiment is strongly positive: many '100% recomendable' and repeat guests, with excellent service and location outweighing maintenance shortfalls, producing a very favorable overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 03:59

Property Description

Contemporary Design Rooms with Modern Amenities

Hotel Tonchala offers stylish rooms with air conditioning, minibar, and modern decor. The private bathrooms provide a luxurious touch with both a bath and shower for ultimate relaxation.

Convenient Location for Business and Leisure

Located in the heart of Cucuta's commercial and financial district, Hotel Tonchala is just a stone's throw away from the Venezuela border. Guests can easily explore the area or seek travel advice from the tour desk for nearby excursions.

Delicious Dining Options and Nearby Attractions

Indulge in a culinary experience at Tonchala's restaurant, serving a mix of national and international cuisine for breakfast, lunch, and dinner. With the Ventura Plaza Shopping Centre across the street and General Santander Stadium a short stroll away, entertainment and shopping options are abundant.

Book your stay at Hotel Tonchala now and experience the perfect blend of comfort and convenience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUC

Location

Guest Reviews

8.3
Based on 1228 reviews
Cleanliness: 8.4
Service: 9.2
Location: 9.2
Room Quality: 6.6
Amenities: 7.3
Value for Money: 8.8
Food and Beverage: 7.6
Overall Experience: 9.3
J
jose rodolfo • couple • ve
1
Pésimo
Pros:

Desayuno normal

Cons:

Los aires de las habitaciones no servían , de hecho me cambiaron 3 veces de la habitación por problemas con el aire acondicionado, solo funcionaba un ascensor y tardaba demasiado en llegar , llegamos a esperar 10 minutos , el precio que pagué no se corresponde con la calidad del servicio, no lo recomiendo a nadie

2026-08-13 • via Nuitee
R
redy • solo_traveller • us
8
Pros:

Las habitaciones muy limpia

Cons:

Todo estuvo bien

2026-08-11 • via Nuitee
D
Diego Mauricio • couple • co
10
Bueno
Pros:

Ubicación

Cons:

Las instalaciones se ven muy viejas

2026-08-09 • via Nuitee
J
JEAN L • couple • co
7
Excelente ubicación con buenas ofertas
Pros:

La ubicación es perfecta, y a veces tienen buenas ofertas.

Cons:

Algunas áreas del hotel que requieren remodelación

2026-08-08 • via Nuitee
S
Sanabria • solo_traveller • co
10
Buena ubicación y habitaciones muy cómodas, excelente atención
Pros:

Si

Cons:

Todo estuvo bien

2026-08-06 • via Nuitee
M
Martinez • solo_traveller • us
10
Pros:

El area de la piscina

2026-08-06 • via Nuitee
V
Vicente • couple • ve
6
2026-08-05 • via Nuitee
J
Jenileidy • extended_group • ve
9
2026-08-03 • via Nuitee
E
Erick • couple • ec
8
2026-08-03 • via Nuitee
G
Genesis • couple • us
3
2026-08-03 • via Nuitee
A
Ana • solo_traveller • us
7
2026-08-02 • via Nuitee
J
JOSE AGUSTIN • solo_traveller • co
8
2026-07-24 • via Nuitee
J
JAVIER R. • solo_traveller • co
10
EXCELENTE SERVICIO.
Pros:

EXCELENTE ATENCIÓN, PERSONAL MUY CALIFICADO Y ATENTO.

Cons:

TODO MUY BIEN. SIN QUEJA ALGUNA.

2026-07-23 • via Nuitee
L
luis • couple • us
5
Tránsito
Pros:

El desayuno es bueno y el trato de los mesoneros es excelente.

Cons:

La habitación en general.

2026-07-22 • via Nuitee
A
Andrew • couple • nl
10
Perfect hotel for a great price. I highly recommend it.
2026-07-21 • via Nuitee
J
juan carlos • solo_traveller • co
7
Pros:

Buen desayuno y buen servicio por parte del personal

Cons:

La ropa de cama es muy vieja

2026-07-21 • via Nuitee
L
Lázaro • couple • co
10
2026-07-21 • via Nuitee
C
CARLOS RODOLFO • solo_traveller • es
9
2026-07-19 • via Nuitee
R
Ronny • family_with_children • co
4
Mucho por mejorar
Pros:

Ubicación
Piscina

Cons:

Limpieza
Check in
Habitación
Desayuno

2026-07-19 • via Nuitee
T
Tito • solo_traveller • ve
6
2026-07-17 • via Nuitee