Hotel Tonchala

Hotels
•
Independent
8 (53 reviews)
Av. 0 Calle 10 Esquina, San José de Cúcuta, Norte de Santander, 780 , San José de Cúcuta , CO
57-7-5756444

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Facilities

Free breakfast
Meeting rooms
Free WiFi
24-hour front desk
Luggage storage
Continental breakfast
Elevator
Conference space
Hiking/biking trails nearby
Free breakfast
See all facilities

Review Highlights

Pros:
Bueno

Categories

Cleanliness
7.14
The hotel is generally clean.
Service
8.11
Standard quality for this hotel tier.
Location
8.15
Standard quality for this hotel tier.
Room Quality
8.1
Standard quality for this hotel tier.
Amenities
8.13
Standard quality for this hotel tier.
Value for Money
8.09
Standard quality for this hotel tier.
Food and Beverage
8.14
Standard quality for this hotel tier.
Overall Experience
8.11
Standard quality for this hotel tier.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 17:47

Property Description

Welcome to Hotel Tonchala, your perfect retreat in the heart of San José de Cúcuta.

Recreational Haven: Dive into relaxation at our outdoor pool, or unwind with a refreshing drink at our poolside bar.

Dining Delights: Savor flavorful dishes at our on-site restaurant or enjoy the convenience of room service. Don’t miss our complimentary continental breakfast served daily from 7 AM to 10 AM to fuel your adventures.

Business and Comfort: With a well-equipped business center and spacious event facilities, we cater to both leisure and corporate guests. Each of our 102 air-conditioned rooms features luxurious bedding and premium amenities, ensuring a restful stay.

Discover the vibrancy of the city with nearby attractions just a short walk away. Book your stay at Hotel Tonchala now and experience comfort like never before!

Important information:

  • If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
  • Pool access available from 9:30 AM to 7:30 PM.
  • One child 10 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Cashless payment methods are available for all transactions.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: CUC

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • General

    Cashless transactions are available

  • Guest type

    Essential workers only - NO

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

8
Based on 53 reviews
Cleanliness: 7.14
Service: 8.11
Location: 8.15
Room Quality: 8.1
Amenities: 8.13
Value for Money: 8.09
Food and Beverage: 8.14
Overall Experience: 8.11
G
gregjose19 • solo_traveller • ve
10
2026-06-20 • via Nuitee
A
Antonio • couple • pr
8
Excelente todo ,el personal excelente
Pros:

El desayuno deve de mejorar, e estado en 3 ocasiones y el desayuno a sido lo mismo pero lo demás y el personal que atiende el el restaurante es excelente.

Cons:

El aire acondicionado en los pasillo y en el lobby deve de mejorar también la iluminación en los pasillo y por último el baño la basineta o toile no se como le dicen en Colombia deve de ser mas grande por que es incomodo pequeño.

2026-06-20 • via Nuitee
V
VILLAMIZAR • couple • ve
9
2026-06-04 • via Nuitee
E
Ewaldo • couple • ve
8
2026-06-03 • via Nuitee
E
EDGAR • couple • ve
8
2026-06-02 • via Nuitee
V
VejarII • couple • co
8
2026-06-02 • via Nuitee
J
Juan Zambrano • solo_traveller • mx
10
Pros:

La comida es lo maximo

Cons:

Todo ok

2026-05-31 • via Nuitee
W
WILLIAN • solo_traveller • es
8
BUENA UBICACIÓN . Instalaciones que deben Mejorar
Pros:

La ubicación es Exelente porque es céntrica y cerca de los lugares comerciales. La atención del personal es muy buena .

Cons:

Las instalaciones si están un poco deterioradas y durante mi estadía no tuve internet. El restaurante ha desmejorado ya no colocan el bufet como siempre lo hacían. Si mejoraran esto sería ideal

2026-05-23 • via Nuitee
L
Luis • couple • ve
8
2026-05-23 • via Nuitee
K
Katherine • solo_traveller • us
7
2026-05-22 • via Nuitee
F
Francklin • couple • us
10
2026-05-22 • via Nuitee
M
Mario Enrique • family_with_children • co
6
.
Pros:

el desayuno

Cons:

Instalaciones viejas

2026-05-19 • via Nuitee
J
JAVIER R. • solo_traveller • co
10
EXCELENTE SIGAN ASÍ, SE SIENTE CALOR HUMANO.
Pros:

Excelente atención, personal muy querido.

2026-05-13 • via Nuitee
J
Jorge • solo_traveller • mx
5
Pros:

Ubicación

Cons:

Deterioro en las instalaciones.

2026-05-12 • via Nuitee
I
Isis • couple • es
10
2026-04-26 • via Nuitee
M
Mikel • solo_traveller • es
10
Cons:

Hubiera estado bien tener un microondas, pero la verdad superó con creces mis expectativas por el precio.

2026-04-22 • via Nuitee
S
SABINO • solo_traveller • ve
5
Pros:

Lo cerca que queda del centro comercial

Cons:

Las toallas tiesas como una lija, el aire acondicionado funcionando mal, por el edredón de la cama descocido

2026-04-20 • via Nuitee
V
Vicente • solo_traveller • ve
8
2026-04-19 • via Nuitee
M
Maldonado • solo_traveller • ve
10
2026-04-16 • via Nuitee
J
Jesús • solo_traveller • co
10
2026-04-16 • via Nuitee