Finch Bay Galapagos Hotel

Hotels
9.3 (176 reviews)
Barrio Punta Estrada , Puerto Ayora , ec

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Lovely location
Positive room quality
Cons:
Service inadequate
Booking errors

Categories

Cleanliness
9.01
Specific sentiment from the text indicates complaints about the handling of bookings rather than cleanliness.
Service
7.98
Service was lacking, with no apologies from management for booking errors.
Location
10
The hotel is described as lovely, indicating a positive aspect of location.
Room Quality
9.47
Room quality is mentioned positively, but issues arose due to booking errors.
Amenities
10
No specific mention of amenities, assumed to meet high hotel standards.
Value for Money
8.96
Considering the issues experienced, the value for money is seen as somewhat diminished.
Food and Beverage
10
No specifics mentioned; assumed to align with high-end hotel standards.
Overall Experience
9
The overall experience was negatively impacted by booking errors, leading to stress.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 14:17

Property Description

Luxurious Amenities and Services

The Finch Bay Galapagos Hotel offers a range of luxurious amenities and services to ensure a comfortable stay for all guests. From the outdoor swimming pool and fitness centre to the relaxing hot tub and concierge service, every aspect of your stay is carefully thought out and catered to.

Culinary Delights

Indulge in a culinary journey at the hotel's restaurant, which serves a delightful mix of French, Italian, and Mediterranean cuisine. With options for vegetarians, dairy-free, and vegans, there is something to satisfy every palate. Enjoy a delicious meal while taking in the stunning views of the sea.

Prime Location and Activities

Situated close to popular attractions and beaches, the hotel provides easy access to the best that Puerto Ayora has to offer. Guests can partake in activities like cycling and explore the beautiful surroundings. Whether relaxing by the pool or venturing out, there is something for everyone at Finch Bay Galapagos Hotel.

Book your stay now at Finch Bay Galapagos Hotel and experience luxury and comfort in the heart of Puerto Ayora.

Important information:

Please be aware that Galapagos is conformed by different islands; in this case you are arriving to to Santa Cruz Island. Once you arrive to Seymour Airport in Baltra Island, please take a public bus to Baltra Ferry Terminal where you should take a ferry to Santa Cruz Ferry Terminal. Then, take a bus or a taxi to Puerto Ayora. Give the driver the property's name and directions in order to arrive easily. This whole trip take approximately 40 minutes. To move between islands you can take a boat or plane; please check with your hotel the different schedules.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GPS

Location

Guest Reviews

9.3
Based on 176 reviews
Cleanliness: 9.01
Service: 7.98
Location: 10
Room Quality: 9.47
Amenities: 10
Value for Money: 8.96
Food and Beverage: 10
Overall Experience: 9
M
mousemott Family Cleveland, Ohio
10
Finch Bay Hotel Was An Exceptional Start to Our Galápagos Adventure
Pros:

Our family of eight (including grandparents and teenagers) spent four nights at Finch Bay before boarding our Lindblad expedition cruise, and it exceeded every expectation.

The experience actually began months before we arrived. We had already booked our Lindblad cruise and were considering their pre-cruise extension for convenience. After researching other options, Finch Bay stood out, and working with Carolina Escobar made the decision easy. She was responsive, knowledgeable, and incredibly attentive throughout the planning process. Her communication gave us complete confidence before we ever stepped foot on the island.

Once we arrived, Alfonso took over and made us feel like VIPs. He was genuinely one of the highlights of our stay. He went above and beyond to ensure everything was perfect, especially for my older mother and father-in-law. His kindness, patience, and attention to detail never went unnoticed. In fact, every member of the Finch Bay team was warm, professional, and eager to help. The level of hospitality was truly flawless.

We purchased a package that included airport transportation, and we are so glad we did. From the moment we landed, every transfer was seamless and stress-free, allowing us to simply enjoy the experience. The package also included the kayaking and Sea Lion excursion, both of which were fantastic. These extras added tremendous value and made our stay at Finch Bay even more memorable.

The hotel itself is beautiful, peaceful, and the perfect place to unwind before or after an expedition. We absolutely loved spending afternoons by the pool with a cocktail in hand. Speaking of cocktails...don't leave without ordering the Coconut Paloma. It may be one of the best drinks we've ever had! While beverages aren't included in the meal package, they were very reasonably priced and absolutely worth it.

We also chose the all-inclusive dining package and would do it again without hesitation. Every lunch and dinner featured a thoughtfully prepared three-course menu with two choices for each course. If nothing appealed to us, we could order from the regular menu (with only a few exceptions), giving us plenty of flexibility. The quality of the food was outstanding, and every meal became something we looked forward to. Our teenagers preferred ordering from the regular menu each time, so the package probably wasn't as worthwhile for them, but for the adults, it was an excellent value.

Finch Bay provided the perfect introduction to the Galápagos. Between the exceptional service, outstanding food and drinks, beautiful property, thoughtful excursions, and seamless coordination with our Lindblad cruise, we couldn't have asked for a better experience. We would recommend Finch Bay without hesitation.

2026-07-27 via Tripadvisor
S
Stephanie solo_traveller gb
8
Exceptional Hotel with Outstanding Staff
Pros:

I had an absolutely wonderful stay at Finch Bay Hotel, where I celebrated my birthday, and it couldn’t have been more special.

From the moment I arrived, the staff made me feel incredibly welcome. Their warmth, kindness, and attention to detail made my stay truly memorable. The service was exceptional throughout, and nothing was ever too much trouble.

The food was delicious, the amenities were excellent, and the hotel has everything you need for a relaxing stay. The beautiful beach is the perfect place to unwind, with stunning surroundings that make you feel like you’re in paradise.

A huge thank you to everyone at Finch Bay Hotel for making my birthday so memorable. I would highly recommend this hotel to anyone visiting the Galápagos Islands and would love to return one day.

2026-07-15 via Nuitee
D
drgenevievef Couples
10
Wow- special
Pros:

Wow
Sooo special
Amazing food
Nice room
Nice « taxi boat »service
Pool perfect

2026-07-06 via Tripadvisor
V
Victoria couple do
10
2026-06-23 via Nuitee
8
85hansh Couples Hoofddorp, Haarlemmermeer, North Holland Province
10
Finch bay hotel and execursions offers excellent Galapagos experience.
Pros:

The Finch Bay hotel is an excellent (the best?) hotel on Galapagos: great rooms, nice swimming pool, excellent restaurant. But what was most outstanding is the personnel. All of them make your stay perfect. I recommend to book the Finch Bay offered excursions to other islands. These are fantastic! Unfortunetaly we did not make use of the spa. Carolina Escobar was our agent and arranged all bookings and reservations. She made sure that our travel to our bucketlist destination Galapagos was amazing and another chapter to our forever great travel memories.

2026-06-15 via Tripadvisor
P
paulod803 Couples Sao Paulo, State of Sao Paulo
10
Amazing hotel in Santa Cruz Galapagos
Pros:

The hotel is beautiful, very comfortable.
Breakfast is excellent!!
The staff is very friendly and provided all information we needed.
Just one thing may be a little better. On the cruise ship I felt we had a better internet ( wifi) than at the hotel. But nothing disturbing…
Overall a great experience

2026-06-13 via Tripadvisor
P
Paulo couple br
9
Pros:

It is very beautiful. Comfortable
Breakfast is amazing
Room clean and quiet

Cons:

Think internet could improve a bit

2026-06-13 via Nuitee
L
Laura couple us
10
Staff was amazing. Property was beautiful. Would definitely recommend.
Pros:

Gorgeous property, spacious rooms. Relaxing pool area. Good WiFi, plenty of activities. Hotel shuttle boat to take you across to town always available within a few minutes.

Cons:

We paid for a room with an ocean view and that description would really be a stretch from the room we got. I also a bit of a walk to the dock. The location is gorgeous but remote.

2026-06-04 via Nuitee
A
A5785CHmargarets Family
10
An excellent base , love the ducks !
Pros:

A lovely hotel . Nothing was too much trouble , everyone made us feel very welcome and looked after us . Food was delicious, room was very nice , and we would be happy to return .

2026-05-27 via Tripadvisor
R
Richard couple gb
9
Pros:

Lovely setting and layout

2026-05-24 via Nuitee
C
catherinek14 Couples London, England
10
Great boutique hotel with gorgeous pool in quiet but convenient location .
Pros:

We absolutely loved our stay at Finch Bay . It came at the end of a 6 day Galapagos Cruise which was also great but really lovely to spend time on land . Loved the complimentary excursions to Tortuga bay , a nature walk and star gazing . Food was good and the complimentary water taxi to the main town worked really well . All the staff were really good - particularly Alfonso and Endique and also thanks to Melissa for helping us book and providing lots of information before our stay .

2026-05-22 via Tripadvisor
F
Florian couple de
9
2026-05-20 via Nuitee
N
nobster666Cardiff Couples Cardiff, South Wales, Wales
10
Pretty damn perfect
Pros:

Beautiful hotel in a great location.
Its own beach, boat to transfer you across the bay and daily excursions activities from nature walks, stargazing and short lectures.
They also have their own yacht for excursions, which is a high standard compared to all the other boats we did trips on.
Staff are obliging, enthusiastic and work hard to ensure a happy stay. Good food, including a wide choice of breakfast options. A perfect end to a fantastic two weeks in Ecuador .

2026-05-13 via Tripadvisor
S
susanrO7410QP Couples San Diego, California
10
Amazing experience at Finch Bay!
Pros:

I can't say enough good things about our stay at Finch Bay! It's an amazing property and what makes it so special is the incredible staff and GM Anna who was on property all the time interacting with the guests! Every staff member we talked to was so kind and helpful; we felt like family by the time we left. They even gave us a small gift for our 2 new grandchildren that will be born in June.
The food was delicious at the restaurant, as well as the breakfast buffet!
We also took two excursions on their private yacht which were well worth it, due to the personalized service, amazing guides and great lunches!

2026-05-11 via Tripadvisor
P
Paradise03508735722 Couples Como, Lake Como, Lombardy
10
Exceeded expectations
Pros:

A truly memorable stay. Finch Bay Resort offered the perfect base for exploring the Galapagos — comfortable rooms, attentive staff, and excellent organization of island excursions. The location right on the beach made it easy to enjoy the wildlife from the moment you stepped outside. Everything ran smoothly from check-in to check-out. Highly recommended for anyone looking for a quality experience in one of the world’s most extraordinary destinations. We have got the recommendations regarding the stay and trips from Caroline Escobar highly experienced travel advisor at Finch Bay

2026-05-09 via Tripadvisor
9
934jeffl Family Tel Aviv, Tel Aviv District
10
Wind down, explore and enjoy!
Pros:

Great pampering! relax, wind down and go on daily tours. Good food and ducklings happy to share the pool with you!
Tx Carolina for coordinating, Alfonso and team for pampering!

2026-05-09 via Tripadvisor
Y
Y1610AKalexr Couples
10
Finch Bay - An Oasis within an Oasis
Pros:

Finch Bay is an oasis within an oasis, literally. Our journey to discover the Galapagos started with a lot research about the different islands, different boat cruise options, and the wide array of hotel choices. Finch Bay, helped by the multi-lingual and very accessible destination expert Melissa Altamirano, very nicely solved for all of our interests. It offered us an incredible eco-friendly location from which to launch snorkeling trips, white-glove service, excellent local and international cuisine, with close proximity to the charming village town of Puerto Ayora.

2026-04-22 via Tripadvisor
K
kpc1024 Couples New York City, New York
10
Wonderful experience
Pros:

WOW! We had a fantastic stay at Finch Bay. We stayed for 5 days and had a wonderful time. The staff are amazing. Especially, Alfonso!!!! He is incredible. The grounds were beautiful, the food amazing. They have several free walks and activities.
Take advantage of them. The spa is also wonderful. I can't say enough good things. Book your stay here asap.

2026-04-17 via Tripadvisor
A
Anneka2019 Couples
10
Immersed in Nature - Special stay at Finch Bay
Pros:

Our stay at Finch Bay Hotel in the Galapagos was nothing short of exceptional. Set on the island of Santa Cruz, the hotel is beautifully positioned just a short boat ride from the port in Puerto Ayora, giving it a wonderfully secluded and tranquil feel while still being easily accessible.
We booked our trip relatively last minute and were struggling to find availability online, so we decided to contact the hotel directly and we are so glad we did. Carolina Escobar from Metropolitan Touring handled our request, and she truly made the entire experience seamless from start to finish. Not only did she secure us a fantastic room, but she also arranged an unforgettable tour that became a highlight of our trip.
Our package included thoughtful extras like a ceviche class with the head chef and airport transfers, which made a huge difference. From the moment we landed, everything was taken care of, we didn’t have to think about logistics at all. The entire trip was incredibly well organised, allowing us to fully relax and enjoy the experience.
Carolina was instrumental in making our stay so special. She was responsive, attentive and went above and beyond to tailor the trip to our preferences and sense of adventure. It genuinely felt like a personalised experience.
We stayed in an Evolution Suite, which felt completely immersed in nature. The design of the room perfectly balanced comfort, relaxation, and environmental consciousness. We especially appreciated the thoughtful touches, like the glass refillable bottles and the personal water bottles we could refill anytime at the bar.
The staff at the hotel were consistently warm and friendly, which made the experience even more enjoyable. Alfonso was fantastic at suggesting and organising additional tours, helping us make the most of our time on the island.
The food throughout our stay was good, with a great variety of dishes that were both fresh and beautifully prepared. They had gluten free options (e.g. cassava waffles at breakfast), which made gluten free dining enjoyable.
Overall, Finch Bay offers a rare combination of natural beauty, comfort, and outstanding service. We couldn’t have asked for a better experience and would highly recommend it to anyone visiting the Galapagos.

2026-04-13 via Tripadvisor
E
Eli family_with_children cy
4
Good service , totally over priced , facilities are smal and old
Pros:

The staff was very friendly professional and helpful

Cons:

The room was too small

Like 8 square meters for 3 people

2026-04-11 via Nuitee